The document discusses renewing an organization's commitment to quality through self-assessment. It presents a case study of Caring Medical Center that initially implemented quality improvement programs but later lost focus, leading to poor performance. Key lessons from CMC's experience include recognizing when quality efforts stray off track, maintaining oversight of initiatives, and engaging all levels of the organization in quality work. The workshop aimed to help participants evaluate their own organizations' quality approaches.
Modern Healthcare 2014 Strategic Marketing Conference Slides
Renewing Your Quality Process
1. Through the Looking Glass: Reviewing, Renewing Your Organization’s Commitment to Quality HCW: 11 ASQ World Congress Management Consulting in Healthcare & Katherine Reller Consulting
2. Through the Looking Glass: Surviving and Reviving Your Organization’s Commitment to Quality Management Consulting in Healthcare & Katherine Reller Consulting
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7. Healthcare 25 Years Ago Continuous reimbursement dance Recruitment issues High cost High regulatory& patient expectations Transparency & disclosure expectations High public scrutiny High Leadership turnover Management Consulting in Healthcare & Katherine Reller Consulting
8. Healthcare Today Continuous reimbursement dance Recruitment issues High cost High regulatory& patient expectations Transparency & disclosure expectations High public scrutiny High Leadership turnover Management Consulting in Healthcare & Katherine Reller Consulting
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12. The Case Study Caring Medical Center Management Consulting in Healthcare & Katherine Reller Consulting
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28. And then there were none… Management Consulting in Healthcare & Katherine Reller Consulting
