Kelly McLaughlin has over 25 years of experience providing home health care and working in medical settings. She has worked as a private home health care aid since 1990, caring for clients with various health issues. From 2004-2010, she was a Patient Access Support Specialist at Dartmouth-Hitchcock Medical Center, registering patients and collecting their medical and insurance information. Most recently from 2014 to the present, she has provided private home health care to clients with conditions such as MS and dementia.

1. Kelly McLaughlin
86 Hewitt Hill Lane  South Royalton, VT 05068  (603) 398-8499  kellycmclaughlin1961@gmail.com
Employer Summary
2014-PRESENT
Private Home Health Care- Clients Confidential- Reference upon request:
Clients with MS at mid-level stage, Dementia, Poor Health due to late age . Required 24x7 care, bathing,
medication monitoring/allotment, food shopping, house cleaning, daily transportation, planning and
transportation to social events. Daily duties included at times 24 hour care shifts (live in). Scheduling and
transporting clients to maintain social interactions was an important function and required attention to many
details and safety planning.
2011-2015:
Orange County Supervisory Union-Substitute Teacher:
Orange County Supervisory Union substitute teaching throughout 4 different schools within the school district.
Working with children has been rewarding, as it gave me a perspective of learning from the child’s point of view,
and how valuable knowledge really is. The younger the ages, the more excited they were to learn new things.
2014 April-August
Per Diem Patient Intake Coordinator:
Duties include having to use good communication skills with each patient, accessing patient’s personal data/
address, phone, contacts, insurance. Must have knowledge of recognizing which correct insurance enter, and
updating changes when needed. It is important to have the ability to deal with individual personalities, whether it
is with patients or co-workers.
2004-2010:
Dartmouth-Hitchcock Medical Center (Lebanon, NH) — Patient Access Support Specialist:
Reported to management in the ER at DHMC. The prime objective of this position provided professional
interviewing and registration protocol of patients. Part of the responsibilities were to capture and record accurate
demographic and financial data from patients. Utilizing an interview process based on respect and sensitivity for
patient condition and confidentiality was a key requirement. I verified and recorded accurate patient
demographic, insurance and billing information as required by healthcare regulatory agencies and insurance
payers. I possess excellent verbal and written communication skills. I have the ability to effectively manage
multiple tasks simultaneously. I have the ability to adapt to stressful situations quickly and effectively. I am
flexible and organized, have knowledge of medical terminology and health insurance.
1990-2000
Private Home Health Care:
Several clients with varying issues ranging from chronic health problems associated with late age and end of life
care and supervision. All clients were outside of an agency and required close interaction with family, medical
staff, councilors and other hospice/health-care workers.
Education & Certifications
Phoenix University
Currently Associates in Psychology, Bachelors early 2017.
Graduation in early 2017 with bachelor’s degree.
CPR Recertification Program starting January 2017
Vermont Technical College