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1. Six Sigma DMAIC Project
GEITS: GEAE Account
Project Leader/Green Belt: Dan Subit
Project Leader Title: Customer Engineer
Project Start Date: 08/05/2003
Master Black Belt: Steven Bonacorsi

2. Six Sigma in Action
Redeploy Diagnostics
Customer Profile – 8, 000 Seat Aircraft Engines Manufacturing Company
Business Problem & Impact
Process Capability – Before
PC and Laptop Hardware which was surplused prior to it’s
warranty end date was not being checked for functionality prior Defect 8%
to being sold. This cost GEITS revenue by not receiving 5 Units
Success 92%
warranty claims. 55 Units
Measure & Analyze
Data Collection: Systems which were surplused <36 months
old but pulled from redeploy to be sold after 36 were measured
for functionality. As is the process was 8% defective. Z(ST) = 2.9
Root Causes: System did not have diagnostics ran when
received and technicians were unaware of the diagnostic
check procedure.
Baseline Improved
Improve & Control
All systems received at the warehouse which are <36 months Units: 60 47
old are now checked for functionality prior to being placed in Defects: 5 0
redeploy. Surplus system functionality will be checked Qrtly. A
C-chart will be used to validate and update financials. DPMO 83,333 0
Results/Benefits Z (ST) 2.88 6.0
After implementation, defects were reduced to 0 resulting in a Z (LT) 1.38 4.5
GEITS expected direct benefit of 11.4 K annually.
A savings of US$11.4K in 2003!