I invite you to join as a member of the PEX Network Group http://tinyurl.com/3hwakem, you will have access to Key Leaders Globally, Events, Webinars, Presentations, Articles, Case Studies, Blog Discussions, White Papers, and Tools and Templates. To access this free content please take 2 minutes for a 1 time FREE registration at http://tiny.cc/tpkd0 Process Excellence Network: A division of IQPC, (formerly known as Six Sigma IQ) provides access to a treasure chest of relevant content for Process Excellence practitioners. Providing critical knowledge on the development of Process Excellence including Business Process Management (BPM), Lean, Change Management, Operational Excellence, Six Sigma, Risk Management, Customer Experience and more, we provide the forum where key industry experts and organizations share their experience, knowledge and tools, and your practitioner peers connect with one another all over the world, both face-to-face and online. The Process Excellence Network is enhanced by an active online community of your professional peers, as well and face-to-face Summits and events that take place across the globe. Collectively we help you discover what the best are doing to get measurable results through Process Excellence and to seek actionable solutions to specific process problems through worldwide mass collaboration. None of us has the time for continuous trial and error learning. We must learn more and more from the experiences of others. Learning is nothing more than thinking with other people's ideas. We bring you the best ideas in a variety of media forms from outstanding academics and practicing professionals. In short, Process Excellence Network, (often known as PEX Network) enables you to advance your own process excellence journey by increasing your idea sources, widening your contacts and friendships and participating in ongoing formal and informal learning opportunities. In Summary: Process Excellence Network is uniquely positioned to provide a comprehensive library of both online and face-to-face content, including first-rate columns, articles, webinars, podcasts, video presentations, and of course globally renown industry events. Through every medium we strive to make your learning an exciting, dynamic, interactive experience. We are constantly striving to improve our content delivery methodologies. In 2011 we will be introducing many new ways for you to learn. Stay updated. The best is yet to come. Become a Process Excellence Network member today and you'll have continuous exposure to new and timeless tools, techniques, and technologies to extend your performance capacity and your organization's productivity. We also invite you to visit e-Zsigma for Lean Six Sigma Training and certification. e-Zsigma is Canada's leader in strategic Lean, Six Sigma and innovation deployment, project management, consulting and change leadership. http://www.e-zsigma.com

1. Getting Started with Using
Social Media for
Continuous Improvement
Tuesday, June 28, 2011, 12:00 PM - 1:00 PM ET
Presenters: Eric Michrowski , Michael Marx View Linked In Profiles
Social media has been dramatically reshaping our social interactions and by now,
everyone has felt the full impact of online social networks such as Facebook and
LinkedIn, micro-blogging tools such as Twitter, and crowd-sourcing sites such as
Wikipedia and YouTube. Early adopters have effectively leveraged these tools to
support marketing and brand management initiatives but little has been written on the
competitive advantage that social media brings to the process improvement space.
Recent successes have demonstrated the opportunity presented by such tools in the
design and execution of business processes, in sharing knowledge and in breaking time
and space barriers on improvement projects..
But what does it actually mean to use social media in process a business context? Why
should you care? How do you actually incorporate it into the flow of your business
processes to enhance performance rather than detract from it?
Join Michael Marx, Director, Business Process Improvement at Apollo Group, and Eric
Michrowski, Director, Process Improvement Centre of Excellence at TELUS, in this
lively, interactive webinar to:
 Understand how social media can be used in the business context
 Learn how social media can support process improvement projects
 Explore how to get started
About Process Excellence Network
Process Excellence Network is a free to join online community, providing critical
knowledge on the development of Process Excellence including Business Process
Management (BPM), Lean, Change Management, Operational Excellence, Six Sigma,
Risk Management, Customer Experience and more. We provide the forum where key
industry experts and organizations share their experience, knowledge and tools, and
your practitioner peers connect with one another all over the world, both face-to-face
and online. Membership is free, the content is priceless.
Join the Process Excellence Network Linked In Group today! LinkedIn Process
Excellence Network (PEXN)