This document discusses technical communication and DNN. It provides an overview of KEA, an Italian SME specialized in content management systems and cross media publishing solutions for technical writers. It then discusses technical writing, including its aims, challenges, and tools. It describes how KEA's solutions, including the Argo CMS authoring tool and integration with DNN for automated online publishing, can help manage technical communication and presents a use case of their implementation at SICUTOOL.

1. Technical Communication
and DNN

2. Who is KEA?
 KEA is an Italian SME specialized in
developing
 Content Management Systems (CMS)
 Argo CMS
 Cross Media Publishing solutions
 For the Technical Communication
 The users of our solutions are the Technical Writers

3. Technical Writing
Introduction

4. What is Technical Writing?
 Technical Writers
 Manage content
 Publish
 Technical documentation
 Manuals for installation, use and maintenance, online
helps, quick references, troubleshooting guides…
 Product information
 Product and spare part catalogues, pricelists,
datasheets…

5. Aims of Technical Writing
 Product
 Configuration
 Selection
 Secure
 Installation
 Use
 Maintenance
 Of the product

6. Challenges of Technical Writing
 Ensure the quality of content
 Publish
 Cross Media outputs
 For different targets, levels, markets
 Concerning different product variants
 Save time and costs
 Editing and versioning
 Translation and localization
 Publication

7. Technical Writing
Tools

8. Tools for Technical Writing
 Authoring Tools
 CMS for the Technical Writing
 Single sourcing
 Content Variant Management
 Tagging and conditional reuse
 Integration with other data sources
 ERP, PDM and PLM, PIM and SPIM, MAMS and DMS…
 TMS…
 Workflow management
1/2

9. Tools for Technical Writing
 Publishing Tools
 Automated publishing
 Print media and CD/DVD/USB
 XML-based integration with Desktop Publishing tools
 MS Word, Adobe InDesign and FrameMaker…
 Web, mobile and apps
 XML-based integration with Web CMS and applications
 DNN…
2/2

10. How to manage
Technical Communication
with KEA’s solutions

11. Authoring and Publishing Tools
 Technical Writers use
 KEA Argo CMS
 As authoring tool
 Integrated with other data sources
 DNN
 As tool to automatically publish online
 Technical documentation
 Product information
 E-commerce

12. Integration Argo CMS-DNN
 Integration Argo CMS-DNN through
custom Modules developed by KEA
 Modules to automatically publish
 Online helps, guides, manuals
 Knowledge bases
 Product and spare part catalogues
with e-commerce functions
 Product configurators
 Collections of resources…
1/2

13. Integration Argo CMS-DNN
 Single sourcing
 Tagging
 Content Variant Management
 Integration with data sources
 Conditional reuse
 Custom DNN Modules
 Web and Mobile
 Online helps
 Knowledge bases
 Catalogues
 E-commerce
 Configurators
2/2

14. Plus of Argo CMS
 Single sourcing
 Content Variant Management
 Tagging and conditional reuse
 Integration with other data sources
 Cross Media Publishing modules for
 MS Word, Adobe InDesign and FrameMaker
 DNN, XML, HTML
 Workflow management

15. Plus of DNN
 Framework based on Microsoft technology
 Easy integration with other tools
used by SMEs, especially in Italy
 Affordable costs
 Installation, maintenance, customization
 Integrated management of roles, users
and permissions
1/3

16. Plus of DNN
 Enrich documentation with
community functions
 News
 Blogs and forums
 Integration with social media
 Log information
 To improve documentation
based on the user’s need
2/3

17. Plus of DNN
 Can be used to publish documentation,
but also to manage the whole company’s
web site
 Easy to learn and to use
 Integration between standard, third party
and custom Modules
3/3
DNN is a flexible, scalable and versatile
Web CMS and publishing tool

18. Use Case
www.sicutool.it

19. Authoring and Publishing Tools
 SICUTOOL uses
 KEA Argo CMS
 ERP
 As authoring tools
 DNN
 As online publishing tool
 Through custom Modules developed by KEA

20. Argo CMS
 Product Information Management
 Single sourcing
 Item #, descriptions, images, technical information,
norms, accessories and spare parts…
 Translations
 Workflow management
 Tagging and conditional reuse
 Cross Media Publishing modules for
 DNN, MS Word and Adobe FrameMaker

21. Argo CMS

22. ERP
 Other Product Data
 Item #
 Price
 Availability
 Packaging
 Weight

23. DNN
 Product Catalogue & B2B E-commerce
 Navigation by product categories
 Search by
 Item #, description, norm, trademark, use…
 Product card
 Accessories and spare parts, technical
documentation, news and updates…
 Shopping cart
 Web site

24. DNN
Navigation by product categories

25. DNN
Navigation and search results

26. DNN
Product card

27. DNN
Shopping cart – Accessories and spare parts –
Technical documentation – Product news

28. DNN
Product configuration

29. Other Use Cases
Technical Documentation on DNN

30. Product Configuration

31. Online Help

32. Print-to-Web Integration
Navigation

33. Print-to-Web Integration
Videos, Illustrated Procedures, 2D/3D

34. Print-to-Web Integration
Quick References

35. Community
News, Blog, Forum and Socials

36.  CMS Content Management System
 DMS Document Management System
 ERP Enterprise Resource Planning System
 MAMS Media Asset Management System
 PDM Product Data Management System
 PIM Product Information Management System
 PLM Product Lifecycle Management System
 SPIM Spare Parte Information Management System
 TMS Translation Memory System
Dictionary

37.  KEA S.r.l.
 Via Strà, 102
 37042 Caldiero (VR)
 Italia
 Tel. e Fax: +39 045 6152381
 E-mail: info@keanet.it
 Web: www.keanet.it
 Blog: http://blog.keanet.it/
Contacts