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Make it Stick
spontaneous        impatient             Ambitious
Motivated *(3)     Open minded (9)       Not patient at all
Curious (13)       Good temper           Don‘t have many ideas
Organized (5)      Daft                  Creative (?)
Friendly           Writer                Dreamy
High heel girl     spiritual             Messy
Determined         Connected             Honest
Often smiling      Brunette              talkative
I believe in god   perfectionist         Risk taking
Entrepeneur                              Hard working (3)




                                     kdarmon@free.fr
1.    SIMPLE
2.    UNEXPECTED
3.    CONCRETE
4.    CREDIBLE
5.    EMOTIONAL
6.    STORIES

From Made to Stick by Heath Brothers




                                       kdarmon@free.fr
   A successful defense lawyer says, ―If you
    argue ten points, even if each is a good point,
    when they get back to the jury room they
    won‘t remember any.‖.




                                 kdarmon@free.fr
   1. Who
   Who are you talking to?



    What do they need to know; want to know;
    How do they prefer receiving the info
                                                                       What/How


                                                               The Message(what you
                                                                   Need to say):
                                                                       and

                                                               How do you need to say
2. Why                                                            it to be effective?

Why are you having this conversation– your motive?




                                                     kdarmon@free.fr
   The more we reduce the amount of
    information; the stickier it will be.

    Describe with clear, concrete specific words.
    Simplify by taking out any extra ―baggage‖ words
    Avoid large clauses which are weighty and add little
    Try to weigh the sentence with the most important
     point at the end.
    Combine sentences to minimize ideas



                                     kdarmon@free.fr
   Mark Twain: ―I apologize for writing you a
    long letter, but I didn‘t have time to write
    you a short one‖




                                 kdarmon@free.fr
   Some guidelines for concise writing:

    http://owl.english.purdue.edu/owl/resource/572/01/




                                     kdarmon@free.fr
   Here's a list of some words and phrases that
    can often be pruned away to make sentences
    clearer
   :
         kind of               definitely
         sort of               actually
         type of               generally
         really                individual
         basically             specific
         for all intents and   particular
         purposes




                                     kdarmon@free.fr
Many pairs of words imply each other. Finish implies complete, so the
phrase completely finish is redundant in most cases.




   past memories
   various differences                      end result
   each individual _______                  final outcome
   basic fundamentals                       free gift
   true facts                               past history
   important essentials                     unexpected surprise
   future plans                             sudden crisis
   terrible tragedy




                                                 kdarmon@free.fr
   Words like :

      Nice            Great
      Interesting     Curious
      Important       Open-minded
      Awesome




In these cases it‘s worthwile to add a few words
    to DESCRIBE the experience instead of
    giving us the ―label‖



                               kdarmon@free.fr
   Use action words instead of general terms
    ones
   Use active form rather than passive
   Question every word in the sentence
   Combine sentences



                               kdarmon@free.fr
   We were searching for a professor who had
    experience
   At this point in time we have not as yet made
    a decision on the date.




                                kdarmon@free.fr
   It needs to be compact, and, thought
    provoking.




                               kdarmon@free.fr
   Look at this list:

   J FKFB INAT OUP SNA SAU NESC O

You have one minute to remember it.




                            kdarmon@free.fr
   Jfk fbi nato ups nasa unesco

   Why?




                             kdarmon@free.fr
You want to always make it as easy as possible
 for the receiver to get the core idea.

You will get a lot more ―bang for the buck‖ by
 connecting with already known ideas and
 held values.




                              kdarmon@free.fr
   For example : the pomelo is the largest citrus
    fruit. The rind is very thick but soft and easy
    to peel away. The resulting fruit has a light
    yellow to coral pink flesh and can vary from
    juicy to slightly dry and from seductively
    spicy sweet to tangy and tart.




                                 kdarmon@free.fr
   The pomelo is basically a supersized grape
    fruit with a very thick and soft rind.



   ANALOGIES FALL INTO THE SAME FAMILY

   THEY ANCHOR ON TO WHAT WE ALREADY
    ―KNOW‖




                               kdarmon@free.fr
   Aesop‘s fables are a good example
   They have survived for 2,500 years.
    ◦ ―sour grapes‖ are known through out the world

    They encode human nature in stories represented
      with specific actors and specific actions—
    The grapes, the fox, the dismissive comment
    Imagine if instead he had just said, ― hey, if you can‘t
      have it forget about it‖. How many years would that
      have existed?


                                      kdarmon@free.fr
   Trader joes‘ is a specialty store that carries
    exotic food at low prices. For example you
    can get a half a liter of Mexican chili soup for
    $1.99

   They define their customer target profile as
    ◦ An unemployed college professor who drives a very
      very used volvo.
    ◦ It‘s a very simplified caricature of their client. But it
      gives everyone a strong, clear image. And it gives
      them a common image.

                                        kdarmon@free.fr
   They allow small ideas to explode into meaning.
    Think how far two words ―sour grapes‖ can go,
    AND be remembered more easily
           Proverbs --― short sentences drawn from a life time‖
           Shared experiences
           Memes
           Any others???? You tell me…..

    ◦ They help leverage context and expectation to
      produce an instantly larger result          (from 140 characters)




    ◦                                       kdarmon@free.fr
   To avoid cliché‘s seek out less common
    proverbs such as the ones from africa below:
   Man is the head of the family, woman the
    neck that turns the head
   An old man who dies is a library wich burns
   If you don‘t stand for something you will fall
    for something
   Dream as if you‘ll live forever; live as if you‘ll
    die tomorrow



                                   kdarmon@free.fr
Moment        Frame- how big       Image-                    Word
Verb tense;   is the scence        If you choose to          Should be
context       you are              employ imagery,           ‗fresh‘ use
              painting; what is    remember the              thesauruses,refe
              the perpective       profile image             rences to
              of the narrator      should perfectly          current editorial
                                   mutable                   and other
                                                             resources
              Flow
              Focus on your
              lead in, the first
              couple of words
              which are the
              most valuable
              signals:
              It


                                           kdarmon@free.fr
   The more you work on a story the more you
    can lose your direction

   The more we know, the more we want to tell
    ◦ Don‘t say too much: keep it simple
   And

   The more we know the more we forget that
    others don‘t know it!
    ◦ Never talk about heads; keep it simple


                                     kdarmon@free.fr
Inverted triangle




    Core Idea


     Develop It

      Conclude
      and repeat




                   kdarmon@free.fr
   Improve it




                 kdarmon@free.fr
   From a magical place: the earth




                                kdarmon@free.fr
kdarmon@free.fr
   Recognized by unique features:
    ◦   Measured in number of characters
    ◦   Time sensitive and serial, but
    ◦   Allows for hypertext
    ◦   Genre measured by its expressiveness
   Form is short, blunt, vigorous, concise
   Judged in three ways:
         Read it fast
         Read faster
         Skim it        *taken from 140 characters




                                          kdarmon@free.fr
   An experiment was done in an in-store
    promotion

   There were two tables
    ◦ Table one has 24 different jam flavors
    ◦ Table two has 6 flavors
    Both tables had lots of people come up and taste.
    Afterwards they analyzed the sales of the people
      who had gone to table one vs. table two.
    How did the added varieties/choice make a
      difference?

                                   kdarmon@free.fr
   The table with 6 flavors sold 10 times as
    much as the other table with 24 flavors.=

   Decision paralysis




                                kdarmon@free.fr
   As a boy, he once had an opportunity to steal
    a watermelon from an unattended wagon. He
    carried it off and sat down in a secluded spot,
    ready to devour it. As he looked at that
    watermelon, twain is said to have remarked
    that a fuuny feelng came over him. He
    couldn‘t eat it. I knew what he had to do. He
    carried it off to the fruit wagon, put it back
    and took a ripe one.



                                 kdarmon@free.fr
   Neologism- coin a word related to your field.
   Oxymoron- something that combines two seemingly
    contradictory ideas: giant shrimp; extremely normal
   Personification-Representing a thing or an object as a
    person
   Hypercorism nicknaming results in words like movie ;
    telly, aussie, dupe; as well as duplication john-john
   Metonymy- when a business executive becomes a suit-
    race horse becomes the track
   Charactonym- the name suggests the personality trait
   Portmanteau- the collision of two words- troubulous=
    trouble +garrulous and means gossipy, meddlesome


                                      kdarmon@free.fr
   Work in groups—
   Pretend you‘re going to run a communication
    agency in english
    ◦ Identify the core ―Positioning‖
    ◦ Write an introductory paragraph to attract
      attention– try to use some of the techniques to
      make it sticky.
    ◦ In this case please send your work to me
                  kdarmon@free.fr
   Deadline: Friday Oct.1


                                     kdarmon@free.fr
   ―…Ritualized moments of everyday
    communication — greeting someone,
    answering a telephone call, wishing someone
    a happy birthday — are full of these canned
    phrases that we learn to perform with rote
    precision at an early age. Words work as
    social lubricants in such situations…‖
                                                                            New york times sept 19, 2010
              http://www.nytimes.com/2010/09/19/magazine/19FOB-OnLanguage-Zimmer.html?ref=magazine




                                                           kdarmon@free.fr

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Class 2mkt

  • 2. spontaneous impatient Ambitious Motivated *(3) Open minded (9) Not patient at all Curious (13) Good temper Don‘t have many ideas Organized (5) Daft Creative (?) Friendly Writer Dreamy High heel girl spiritual Messy Determined Connected Honest Often smiling Brunette talkative I believe in god perfectionist Risk taking Entrepeneur Hard working (3) kdarmon@free.fr
  • 3. 1. SIMPLE 2. UNEXPECTED 3. CONCRETE 4. CREDIBLE 5. EMOTIONAL 6. STORIES From Made to Stick by Heath Brothers kdarmon@free.fr
  • 4.  A successful defense lawyer says, ―If you argue ten points, even if each is a good point, when they get back to the jury room they won‘t remember any.‖. kdarmon@free.fr
  • 5.  1. Who  Who are you talking to?   What do they need to know; want to know; How do they prefer receiving the info What/How The Message(what you Need to say): and How do you need to say 2. Why it to be effective? Why are you having this conversation– your motive? kdarmon@free.fr
  • 6.  The more we reduce the amount of information; the stickier it will be. Describe with clear, concrete specific words. Simplify by taking out any extra ―baggage‖ words Avoid large clauses which are weighty and add little Try to weigh the sentence with the most important point at the end. Combine sentences to minimize ideas kdarmon@free.fr
  • 7.  Mark Twain: ―I apologize for writing you a long letter, but I didn‘t have time to write you a short one‖ kdarmon@free.fr
  • 8.  Some guidelines for concise writing: http://owl.english.purdue.edu/owl/resource/572/01/ kdarmon@free.fr
  • 9.  Here's a list of some words and phrases that can often be pruned away to make sentences clearer  : kind of definitely sort of actually type of generally really individual basically specific for all intents and particular purposes kdarmon@free.fr
  • 10. Many pairs of words imply each other. Finish implies complete, so the phrase completely finish is redundant in most cases. past memories various differences end result each individual _______ final outcome basic fundamentals free gift true facts past history important essentials unexpected surprise future plans sudden crisis terrible tragedy kdarmon@free.fr
  • 11.  Words like : Nice Great Interesting Curious Important Open-minded Awesome In these cases it‘s worthwile to add a few words to DESCRIBE the experience instead of giving us the ―label‖ kdarmon@free.fr
  • 12.  Use action words instead of general terms ones  Use active form rather than passive  Question every word in the sentence  Combine sentences kdarmon@free.fr
  • 13.  We were searching for a professor who had experience  At this point in time we have not as yet made a decision on the date. kdarmon@free.fr
  • 14.  It needs to be compact, and, thought provoking. kdarmon@free.fr
  • 15.  Look at this list:  J FKFB INAT OUP SNA SAU NESC O You have one minute to remember it. kdarmon@free.fr
  • 16.  Jfk fbi nato ups nasa unesco  Why? kdarmon@free.fr
  • 17. You want to always make it as easy as possible for the receiver to get the core idea. You will get a lot more ―bang for the buck‖ by connecting with already known ideas and held values. kdarmon@free.fr
  • 18.  For example : the pomelo is the largest citrus fruit. The rind is very thick but soft and easy to peel away. The resulting fruit has a light yellow to coral pink flesh and can vary from juicy to slightly dry and from seductively spicy sweet to tangy and tart. kdarmon@free.fr
  • 19.  The pomelo is basically a supersized grape fruit with a very thick and soft rind.  ANALOGIES FALL INTO THE SAME FAMILY  THEY ANCHOR ON TO WHAT WE ALREADY ―KNOW‖ kdarmon@free.fr
  • 20.  Aesop‘s fables are a good example  They have survived for 2,500 years. ◦ ―sour grapes‖ are known through out the world They encode human nature in stories represented with specific actors and specific actions— The grapes, the fox, the dismissive comment Imagine if instead he had just said, ― hey, if you can‘t have it forget about it‖. How many years would that have existed? kdarmon@free.fr
  • 21.  Trader joes‘ is a specialty store that carries exotic food at low prices. For example you can get a half a liter of Mexican chili soup for $1.99  They define their customer target profile as ◦ An unemployed college professor who drives a very very used volvo. ◦ It‘s a very simplified caricature of their client. But it gives everyone a strong, clear image. And it gives them a common image. kdarmon@free.fr
  • 22.  They allow small ideas to explode into meaning. Think how far two words ―sour grapes‖ can go, AND be remembered more easily  Proverbs --― short sentences drawn from a life time‖  Shared experiences  Memes  Any others???? You tell me….. ◦ They help leverage context and expectation to produce an instantly larger result (from 140 characters) ◦ kdarmon@free.fr
  • 23.  To avoid cliché‘s seek out less common proverbs such as the ones from africa below:  Man is the head of the family, woman the neck that turns the head  An old man who dies is a library wich burns  If you don‘t stand for something you will fall for something  Dream as if you‘ll live forever; live as if you‘ll die tomorrow kdarmon@free.fr
  • 24. Moment Frame- how big Image- Word Verb tense; is the scence If you choose to Should be context you are employ imagery, ‗fresh‘ use painting; what is remember the thesauruses,refe the perpective profile image rences to of the narrator should perfectly current editorial mutable and other resources Flow Focus on your lead in, the first couple of words which are the most valuable signals: It kdarmon@free.fr
  • 25.  The more you work on a story the more you can lose your direction  The more we know, the more we want to tell ◦ Don‘t say too much: keep it simple  And  The more we know the more we forget that others don‘t know it! ◦ Never talk about heads; keep it simple kdarmon@free.fr
  • 26. Inverted triangle Core Idea Develop It Conclude and repeat kdarmon@free.fr
  • 27.  Improve it kdarmon@free.fr
  • 28.  From a magical place: the earth kdarmon@free.fr
  • 30.  Recognized by unique features: ◦ Measured in number of characters ◦ Time sensitive and serial, but ◦ Allows for hypertext ◦ Genre measured by its expressiveness  Form is short, blunt, vigorous, concise  Judged in three ways:  Read it fast  Read faster  Skim it *taken from 140 characters kdarmon@free.fr
  • 31.  An experiment was done in an in-store promotion  There were two tables ◦ Table one has 24 different jam flavors ◦ Table two has 6 flavors Both tables had lots of people come up and taste. Afterwards they analyzed the sales of the people who had gone to table one vs. table two. How did the added varieties/choice make a difference? kdarmon@free.fr
  • 32.  The table with 6 flavors sold 10 times as much as the other table with 24 flavors.=  Decision paralysis kdarmon@free.fr
  • 33.  As a boy, he once had an opportunity to steal a watermelon from an unattended wagon. He carried it off and sat down in a secluded spot, ready to devour it. As he looked at that watermelon, twain is said to have remarked that a fuuny feelng came over him. He couldn‘t eat it. I knew what he had to do. He carried it off to the fruit wagon, put it back and took a ripe one. kdarmon@free.fr
  • 34.  Neologism- coin a word related to your field.  Oxymoron- something that combines two seemingly contradictory ideas: giant shrimp; extremely normal  Personification-Representing a thing or an object as a person  Hypercorism nicknaming results in words like movie ; telly, aussie, dupe; as well as duplication john-john  Metonymy- when a business executive becomes a suit- race horse becomes the track  Charactonym- the name suggests the personality trait  Portmanteau- the collision of two words- troubulous= trouble +garrulous and means gossipy, meddlesome kdarmon@free.fr
  • 35.  Work in groups—  Pretend you‘re going to run a communication agency in english ◦ Identify the core ―Positioning‖ ◦ Write an introductory paragraph to attract attention– try to use some of the techniques to make it sticky. ◦ In this case please send your work to me kdarmon@free.fr  Deadline: Friday Oct.1 kdarmon@free.fr
  • 36.  ―…Ritualized moments of everyday communication — greeting someone, answering a telephone call, wishing someone a happy birthday — are full of these canned phrases that we learn to perform with rote precision at an early age. Words work as social lubricants in such situations…‖  New york times sept 19, 2010  http://www.nytimes.com/2010/09/19/magazine/19FOB-OnLanguage-Zimmer.html?ref=magazine kdarmon@free.fr