1.
© 2019 Copyright CRGO and Keith BrooksThink 2019 © 2019 IBM Corporation
Keith Brooks - CIO
CRGO Law
Why This Global Law Firm
Does Not Miss Deadlines
Session ID number # 4572

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© 2019 Copyright CRGO and Keith Brooks 2Think 2019 / DOC ID / Month XX, 2019 / © 2019 IBM Corporation

3.
© 2019 Copyright CRGO and Keith Brooks
Think 2019 / DOC ID / Month XX, 2019
/ © 2019 IBM Corporation
3
Law Time
6 minute Billing Cycle
Midnight=Normal Pay
Never Sleeps
Usually Last Minute
Immediate Responses
Expect Service
Accountability
Real Time
Bill by the hour
Midnight=Overtime
Tries to Sleep
Usually Last Minute
Delayed Responses
Lucky to get Service
Unaccountability
vs

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© 2019 Copyright CRGO and Keith BrooksThink 2019 / DOC ID / Month XX, 2019 / © 2019 IBM Corporation 4
Expecting 24x7x365
support and
availability….
Documents are
usually due by
midnight…
Guess when they
submit it?

5.
© 2019 Copyright CRGO and Keith Brooks
Client details stored
in
IBM Connections
Cloud Communities 5
Think 2019 / DOC ID / Month XX, 2019 / © 2019 IBM Corporation
357

6.
© 2019 Copyright CRGO and Keith Brooks 6Think 2019 / DOC ID / Month XX, 2019 / © 2019 IBM Corporation
Our TimeLine

7.
© 2019 Copyright CRGO and Keith Brooks 7Think 2019 / DOC ID / Month XX, 2019 / © 2019 IBM Corporation
How active
are we?
2018 Data
(1/1-12/3)

8.
© 2019 Copyright CRGO and Keith Brooks
Number of Major Outages
Per Year (more than 4 hours)
Before moving to
IBM’s Connection Cloud
8
Think 2019 / DOC ID / Month XX, 2019 / © 2019 IBM Corporation
6

9.
© 2019 Copyright CRGO and Keith Brooks
Number of Major Outages
Per Year (more than 2 hours)
Since moving to
IBM’s Connection Cloud
9
Think 2019 / DOC ID / Month XX, 2019 / © 2019 IBM Corporation
1

10.
© 2019 Copyright CRGO and Keith Brooks
Number of
Lost Files or
Times Data was Corrupted
Since moving to
IBM’s Connection Cloud
10
Think 2019 / DOC ID / Month XX, 2019 / © 2019 IBM Corporation
0

11.
© 2019 Copyright CRGO and Keith Brooks
Thank you
11
Think 2018 / DOC ID / Month XX, 2018
/ © 2018 IBM Corporation
Keith Brooks
CIO
CRGO Law
keith@crgolaw.com
+1 561 289 4731
Twitter: @lotusevangelist
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12.
© 2019 Copyright CRGO and Keith Brooks
12
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