Shoot me NOW! The Life and Death of an O365 Admin and User

@LotusEvangelist 1 @NordicCUG
keith@b2bwhisperer.com hbp@elfworld.org
Shoot Me NOW!
The Life and Death of
an O365 Admin and User
Hogne B. Pettersen
Information Adviser at
Nord University
HCL Ambassador
Keith Brooks
CEO - B2B Whisperer
HCL Ambassador
#HCLAmbassadorTips

• CEO – B2B Whisperer
• Pinball Enthusiast
• My addiction to Lotus started in 1993
• Windows Admin since NT was in Beta
• Hates using MS apps, still better than Google’s though
• Wrote IBM Redbooks, Certification Exams and this book
• Writing a tip a day, 366 days of 2020 using
#HCLAmbasadorTips on Twitter, FaceBook and LinkedIn
Admin: Keith Brooks
2012 2020

• Information Adviser at Nord University in
Bodø, north of the Arctic circle
• And…Writer, photographer, user trainer,
developer and Lego enthusiast
• Working with collaboration tools since
1995
• Unhappy user who’s forced to use
Outlook and SharePoint during daytime
• (But Teams and Office is kinda good)
User: Hogne Bø Pettersen

Microsoft Collaboration Tools
We will talk about
– What we, admins and users, like
– Also about our everyday frustrations

Office 365 is a Mess

And Then There is Licensing
Microsoft O365 will only cost us $8pp/mo….
https://www.microsoft.com/en-us/microsoft-365/enterprise/compare-office-365-plans
Office, Teams
100GB Mail, SP
WEB Office, Teams
50GB Mail, SP
No Mail, Teams, SP Everything

SharePoint – Pros/Cons
• The place files go to die!
• Users hate it (no, they do!)
• Search is really bad
• Meta-tagging dropped in SP 2019
• Sharing externally can be a
nightmare
• Collaborative editing is confusing
• SharePoint has good cloud
storage
• Offline file sync works well
• Very good integration with
Office
• Document Management
• You can build powerful
solutions with it but costs $$$
Cons Pros

Data Depositories in How Many Places?

Microsoft Time
https://cybertext.wordpress.com/2008/07/27/microsoft-time/
Create a user, wait a few minutes, right? 15 Minutes!
https://docs.microsoft.com/en-us/graph/known-issues#calendars
Add the admin to manage their mail? 60 Minutes!
The service typically takes less than 30 minutes to
provision a user... It could take up to 24 hours for
provisioning to occur.
Everything in O365 has a time
frame to go live.
https://docs.microsoft.com/en-us/exchange/troubleshoot/user-
and-shared-mailboxes/delays-provision-mailbox-sync-changes

Teams Announcement This Week
Due to a recent increase in Teams usage, when you assign
a Teams license to a user it may take around 24 hours
before they’ll be fully set up.
Until then, you won't be able to assign Teams policies to
them, and they might not have access to some Teams
features like calling and audio conferencing. -
Exchange Online Administration Dashboard Oct 22, 2020

Is This Notes or Outlook?
• Complete inconsistency in the design versions and between
– Client Windows Application
– Webmail version
– Mobile client application
• Creates more complicated user support and training
• At times can be finicky, unstable and crash
• Way too many functions and options
• Everything opens in new windows

Teams is Cool, or is it?
• Teams has a very confusing relationship with SharePoint
– One team is a SharePoint site – simple
– A private channel inside a team becomes a separate
SharePoint site – confusing
– Never, ever rename a channel or team – it will screw up SP
• Only possible to be on one tenant at a time
– This drives users belonging to many organizations crazy!
• Mobile client can only be logged in at one place
• The mobile client is very much a work in progress

Teams Chats and Groups Oh My!
Team vs Group chats
– All files shared in a Team will be in the SharePoint site
• Each channel is a document folder in SharePoint (except
for private channels)
• All users added to the channel will have access to the files
– All files shared in a chat or group chat will be in OneDrive
• If you add more people to the chat, they will not have
access to the files shared in the chat

Teams, is it Good or Bad?
• Calendar Integration is nice, but try to have it interact with
ANYTHING else to book those meetings, sorry no SP integration.
• User side:
– Add the person you are talking to your favorite list, go ahead, try it,
no way to do it
– Talk to someone, get a message try to talk to them, try to get back
to the first person, not very clean way to get work done

Teams - The Positives
• Excellent for meetings
• Great functionality for collaborative document editing
• Very good integration with Outlook and Calendaring
• Excellent replacement for internal email
• Many third-party products integrated
• Secret: Hogne really, really, likes Teams (sssshhhh)
• Not a Secret, Keith really hates Teams

“At the end of the day, for many users it is just email
and files.
As long as it fits in with the way they want to work –
highly mobile, from their phone, iPad, laptop, web
browser – they are (usually) happy, even if it has been
a nightmare to configure for us poor IT admins!” –
Darren James
https://specopssoft.com/blog/confessions-admin-o365-implementation-experience/

Active Hours? Restart?!
Why? Why are we only limited to 12 active hours?
We work from
home!

PowerShell Riddle
• Brand new Win10 Pro laptop setup for the admin
• All Windows updates updated
• Load PowerShell to admin the O365
• You need an update that does not
exist in Windows Updates!
• Microsoft updates PowerShell modules
so frequently, check for updates
monthly!
https://www.slashadmin.co.uk/how-to-connect-powershell-to-office-365/
https://docs.microsoft.com/en-us/powershell/scripting/install/installing-powershell-core-on-windows?view=powershell-7

Audit Logs that Audit only Daily?
“It can take up to 30 minutes or up to 24 hours
after an event occurs for the corresponding audit
log record to be returned in the results of an audit
log search.” https://docs.microsoft.com/en-us/microsoft-365/compliance/search-the-audit-log-in-security-and-compliance?redirectSourcePath=%252fen-
us%252farticle%252fSearch-the-audit-log-in-the-Office-365-Security-Compliance-Center-0d4d0f35-390b-4518-800e-0c7ec95e946c&view=o365-worldwide#PickTab=BYB
Thanks Heather H.

Let’s Review Shall We
• Set a goal and a destination
• Create a strategy and Plan the deployment
• User training and documentation starts from day 1!
• It’s not an IT project! It should be run by HR, promoted by the CEO
• Don’t listen to Microsoft
– Only introduce the tools you need to reach your goal
– Try to integrate all into ONE intranet solution
• Are you positive Office 365, SharePoint and Outlook is what you
need? Hmmmm?
• Yes, “it’s all included,” but it’s also very expensive!

Hogne Bø Pettersen
Blog: https://domino.elfworld.org
Twitter: @NordicCUG
Instagram: @elfworl
Facebook: https://www.facebook.com/hognebp
LinkedIn: https://www.linkedin.com/in/hbpettersen/
Email: hbp@elfworld.org
Keith Brooks
Blog: https://blog.vanessabrooks.com
Twitter: @LotusEvangelist
Facebook: https://www.facebook.com/kbmsg
LinkedIn: https://www.linkedin.com/in/keithbrooks
Email: keith@b2bwhisperer.com

Shoot me NOW! The Life and Death of an O365 Admin and User

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