The Art of Troubleshooting

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Troubleshooting comes in many forms and the goal is to make happy customers. This is what I do best, I solve problems. Ignite talk given at the IBM Impact 2013 conference by Keith Brooks, Social Collaboration Practice Leader at VoiceRite and an IBM Champion for Websphere and ICS. Keith is also a Redbooks thought leader. Need my help? Contact Keith Brooks via one of the following ways: Blog http://blog.vanessabrooks.com Twitter http://twitter.com/lotusevangelist http://about.me/keithbrooks

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Ignite @ IMPACT 2013
Keith Brooks, VoiceRite
Twitter/Skype:@lotusevangelist
kbrooks@voicerite.com

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