3. Who am I
• Gestart met software ontwikkeling in 1995
• Via traditionele pad van ontwikkelaar naar analist
tot business consultant
• Laatste jaren focus op ondernemen met ’zwak’
voor product management
• Co-founder & product manager atendi.care
• Missie: Bedrijven te helpen om product
management in hun DNA op te nemen
4. Who are you?
• Naam
• Startup / organisatie
• Rol
• Wat zijn je verwachtingen?
5.
6. What is Product Management
create customer value and business benefits
by identifying customer problems
to create product experiences
that outwit the competition
over a sustainable period
BUILD PRODUCTS THAT DELIGHT!
7. What is Product Management
?? create customer value and business benefits ??
8. What is Product Management
?? by identifying customer problems ??
9. What is Product Management
?? to create product experiences ??
10. What is Product Management
?? that outwit the competition ??
17. • Fire people?
• Spend big money on products?
• Descide salary increase of contributors?
• Direct reporting authority?
NOOOOOOOO!!!!!
PM = CEO of Product?
18. • Manage through influence not authority
• Advocate for the customer
• Go out in the market and find problems
• Work with a team of smart designers and engineers
to brainstorm possible solutions => concepts
PM = CEO of Product?
19.
20. Challenges
• Engaging all the stakeholders, know who to involve,
when and how
• Struggle to delight customers / users while juggling
overtaxed resourced and tight deadlines
• Capture market requirements
21. Challenges
• Ensuring on-time, within-budget delivery of the
right product
• Finding critical information you need at the
moment you need it instead of searching through
mails, spreadsheets, SharePoint, …..
• Prioritizing and re-prioritizing what goes in each
release, based on new info, pressure, …..
22. Challenges
• Fast changing market dynamics
• Legal stuff
• Product Manager needs to be the expert in
everything
• You are on your own
28. Start with the why
De relatie tussen patient en apotheker verbeteren
Compliance van medicatie inname verhogen met als
gevolg….
Voorkomen dat ouderen die alleen wonen,
urenlang…
Beter evalueren of oudere nog in staat is om…
31. Market research
• Why
• Get to know the market (size, evolution, shifts,…)
• Get to know competition
• Validate your idea / Product
• Validate your business model
• Validate your pricing strategy
• Validate your placement (distribution, image,…)
• Promoting / Seeding
32. Market research
• How
• Go out and talk with people
• Influencers
• Users
• Prospects that will ‘never’ by your product’
• Interviews
• Surveys
• Collect data and analyze
• Events
• Focus groups
• Define persona’s
• Do it yourself!
34. What?
• It communicates the why and what behind what
you’re building
• High-level visual summary that maps out the vision
and direction of your product offering over time
35. Why?
• Helps you planning on the long term
• Set milestones for you and the team
• Strategic communication document
• Get internal stakeholders in alignment
• Help communicate to external stakeholders, including
customers
• Have something to measure success
36. Euhhh, but we are agile?
• A roadmap can be a living document
• Far shorter timeframes
• More frequent adjustments
• To reflect changing priorities and market opportunities
• Focus on goals that you want to achieve, not on
features
39. Backlog
• List of features (backlog items)
• Features that ‘might’ be implemented in the future
• Need to be groomed (continuous)
• Features have:
• Goal and/or initiative
• Priority
• (High level) Estimation
• Origin
• Status
40. Release
• Big ideas you bring to customers
• It has a capacity
• More then a ‘bunch’ well selected features from
the backlog
• Includes help files
• Includes training of CS staff
• Included training of Sales staff
49. • Leads to word of mouth, 92% consider worth of
mouth as most reliable source of info
• Directly affects sales and profitability
• Make loyal customers - retention
• New customers cost 4 to 9 times more time and money
• Have customers that are more profitable
• Avg delighted customers spend more with less hassle
56. ZOOM IN
By interaction with people at the front line
1. Interaction is the greatest source of opportunities
2. Can be personalized and tailored to customer
• Showing personal interest in the customer
• Offer small attentions that might please
• Find solution to specific needs
57. Conclusion
H2H communication is the most important to have
delighted customers
Front line employees are able to develop a relationship
between the customer and the brand.
We have to have motivated staff in the front line!
Continuous motivation
Clear leading
58.
59. • Surveys
• Focus Groups
• Observation
• Point of Sale
• Customer Service
• Social Media
• Communities and Groups
• Email and Web Forms
60. Abraham Lincoln
“You can please some of the people all the time, you
can please all of the people some of the time but you
can’t please all of the people all the time”
Let’s do a quick round table, who do we have in the room?
Customer value = Benefit – Cost
Business Benefit = answers the question: what’s in in for me? meaning the feature provides the customer with something of value to them.
What are we solving, why are we doing this!
Nafi Thiam
Simone Biles
Challenges
Whitcomb Judson - Zipper
Henry Ford
Victor Mills – Pampers
Bill Gates
Steve Jobs
Larry Page – Google
Elon Musk - New kid on the block
Simon Sinek
If you start with: we make….push the buzzer yourself. We make = the what!
Make sure your ‘release’ backback is not overloaded. If you do it, your R&D team will not be able to move anymore.
Make sure you have a well balanced release backlog that allows you to be agile.
Even if you are a good men…not everyone is happy with you