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Here are the four interesting statistics that emerged from the research, based on an international survey of 100+ support agents, managers, directors and VPs.
Read the full report: http://learn.kayako.com/state-of-the-profession-2016
About the Report:
The first ever Kayako Customer Support State of the Profession Report surveyed 116 respondents to understand customer support trends in salary, tenure, job satisfaction and challenges.
We created the report for, and with the help of, the customer support community. Until now, there has been little research done on the state of the profession so we worked with the support community to give them some deeper insight into their industry.
The report is anonymous, and designed to gain an overview the customer support function, different roles within the industry, and the challenges that teams of all sizes are currently facing.
This is the first report of its kind, and we hope to use it as a benchmark to measure against in our next annual report.
Read on to learn more about the trends affecting the industry, including salary, tenure, job satisfaction and challenges.
Read the full report: http://learn.kayako.com/state-of-the-profession-2016
Here are the four interesting statistics that emerged from the research, based on an international survey of 100+ support agents, managers, directors and VPs.
Read the full report: http://learn.kayako.com/state-of-the-profession-2016
About the Report:
The first ever Kayako Customer Support State of the Profession Report surveyed 116 respondents to understand customer support trends in salary, tenure, job satisfaction and challenges.
We created the report for, and with the help of, the customer support community. Until now, there has been little research done on the state of the profession so we worked with the support community to give them some deeper insight into their industry.
The report is anonymous, and designed to gain an overview the customer support function, different roles within the industry, and the challenges that teams of all sizes are currently facing.
This is the first report of its kind, and we hope to use it as a benchmark to measure against in our next annual report.
Read on to learn more about the trends affecting the industry, including salary, tenure, job satisfaction and challenges.
Read the full report: http://learn.kayako.com/state-of-the-profession-2016
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