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http://blog.crisp.se/henrikkniberg/2009/06/23/1245758760000.html
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http://blog.crisp.se/henrikkniberg/2009/06/23/1245758760000.html
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http://blog.crisp.se/henrikkniberg/2009/06/23/1245758760000.html
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http://blog.crisp.se/henrikkniberg/2009/06/23/1245758760000.html
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Contextual Design - Defining Customer-Centered System
Hugh Beyer, Karen Holtzblatt ISBN-13: 978-1558604117