Kavya J, CAPM, ITILv3
Bangalore 560078  9538355592 Kavya105@gmail.com
Experience Summary
 Experienced Project Manager, offering 3 years of successful delivery of diverse technology projects; CAPM, ITILv3. As a
Project Manager for a professional services company, myresponsibilities includedthe overall direction and success of the
practice including the management toattain revenue andcontributionmargingoalsandwork closelywith the sales and
marketingteams, keyvendors and technical resources.
 Service Delivery - Define methodology. Dayto daymanagement ofservice delivery, project management andservice
operations personnel.
Manage deliveryof service within SLA's to include implementations, reports anddeliverables, timeline, budget, forecasting,
qualityandhighlevelof Customer satisfaction
 Excellent communicator: Leverage businessand financial acumen to communicate effectively with client executives andtheir
respective teams.
 Expertise: I have experience inproject managing all phases of InformationTechnologyEngagements.
 Business Development: from pre-sales, solution/design, pricing, proposals, resources, budgets, implementation/post
implementation, on-going customer support and up-selling customer accounts. Also, myresponsibilities include customer
lifecycle, maintaining monthlyrecurringcharges andgenerating newrevenue on a specific program.
 Customer Satisfaction: Skilled at deliveringsuccessful projects endto endwith highqualitystandards andfocusedon attaining
high levels of customer satisfaction. ProvenTrackrecord withthe salesand customer appreciationfor handling projects and
program successfully.
 Program Management: Experience as dedicated Program Manager to oversee BAAS program forIronMountain bymanaging
the onboarding process for each newSubscriber, integrating withIron Mountainsales forecasting andmanaging the capacity
planning of the program, assist with resource scheduling, provide reporting andmetrics, andbe a single point of contact for
the overall program and escalations.
Project Management:
Small and MediumBusiness engagements
Migrations for enterprise Projects
Handling larger engagements from
initiation till end
Project Integration Management
SkillsSummary
Varied Experience in
Risk Management,
Robust project Documentation
QualityManagement
Stakeholder Management
Critical Thinking
Conflict management
Adaptability
Project Scheduling
Project QualityManagement
Value-Added Leadership:
Cross-Functional Supervision
Team Building & Mentoring
Client Relations & Presentations
Vendor Management
Career Progression
EMC Corporation:
Associate Project manager II – 2015
Associate Project manager I - 2013- 2015
Delivered highqualityproduct-ledservice projects for leading firms across the world:
Nokia Solutions
Ericsson
Tarrant County
CPS energy

LeadershipQualities
 Mentoring newrecruits for onboarding.
 Mitigated risk factors through careful analysis of financial andstatistical data. Anticipated and managed change effectivelyin
rapidlyevolvingglobal business environments
 Led leveraged/dedicated projects inITinfra in areassuch as backup & recovery, storage, EmergingTechnologies
 Led above projects endto end includingscoping, resource alignment/identification, ensuring designcreation andapproval,
procurement andproject delivery
 Act as Primarypoint ofcontact throughthe course of the project, responsible for the successfulcompletion ofrequired project
deliverables/milestones
 Skilled at executing projects across technologies anddrivingthem through completionto ensure customer satisfaction
Education & Credentials
Examination Board/University Year of passing % (age)
B.E(Computer
Science)
NIE Institute ofTechnology (VTU)
2012 66.52%
12th
SDM and MMK, Mysore 2008 58.6%
10
th
ChristThe KingConvent School, Mysore 2006 80.80%
Certifications CAPM certification
ITILv3 certification
Certified ScrumMaster
ISMv2
Cloud Infrastructure andServices
Management(CIS)
Nationality:Indian
Date of Birth:05th Oct 1990
Personal Details
Address for Communication: #117,118, 17th cross, 30th Main, JPnagar, 6th Phase, Bangalore -560078
Languages known:English, Kannada, Hindi
PAN Number:AOHPJ1127N
Willingto relocate:On request
Declaration
I herebydeclare that the information furnished above is true to the best of myknowledge.
Kavya J
Bangalore, India