Business Process Reengineering

1. Nerthrajyoth Hospital
 Marketing Group Analysis by:
 Akanksha Choubey
 Arindam Sengupta
 Akarshan Bhattacharyya
 Kaushik Maitra
 Kumar Prashant

2. Problem Identification
 Increased waiting time of patients
 Lack of efficient Service
 Unstructured Process
 Too many discrete, independent
systems

3. The Process Flow
Registration (Slip
generated)
Dilatation Lounge
Consultant Chamber
(Suggest treatment)

4. Process Improvement
 Connect all discrete systems to a
central database
 Create an online system in three
regional languages wherein every
system has consolidated
functionalities at different places in the
hospital
 The patient with the desired response
can be sent to one of the junior
consultants on first come first serve

5. Contd.
 After meeting the junior consultant can refer as and
when required. This can be stored in the database
for future use
 Advanced registration window can be used
effectively
 Details of the patient can be stored for further
treatment procedures in case complications rise
thereby reducing unnecessary lag.

6. Benefit Anticipated
 Reducing patient wait time
 Increasing operational efficiency
 More number of patients can be
accommodated