Joseph Juran contribution to tqm

2. Joseph M. Juran
 Born December 24, 1904
 Juran was born in Braila Romania, one
of the six children born to a Jewish
couple, Jakob and Gitel Juran.
 Graduated from Minneapolis South
High School (1920).
 Bachelor's degree in electrical
engineering from the University of
Minnesota (1924).

3.  His first job was Troubleshooting in
the Complaint Department. In
1925, Bell Labs proposed that
Hawthorne Works personnel be
trained in its newly
developed Statistical sampling and
control chart techniques.
 Founder of the consulting firm of
Juran Institute, Inc.
 Concerned with the wider aspects
of management, beyond quality
Joseph M. Juran

4. Books
• Managerial breakthrough. Revised ed. New York, McGraw-Hill,
1994. (First published in 1964)
• With Gryna, F. Quality planning and analysis. New York, McGraw-
Hill, 1993
• Juran on quality by design. New York, Free Press, 1992
• Juran on leadership for quality. New York, Free Press, 1989
• Juran on planning for quality. New York, Free Press, 1988
• Juran's quality control handbook. 4th ed. New York, McGraw-Hill,
1988
• Managerial breakthrough. New York, McGraw-Hill, 1964

6. Contribution
• Voice of the Customer (VOC)
• Internal Customer
• Cost quality
• Quality
• Juran Trilogy
• Juran 10 Steps to quality improvement
• Breakthrough Concept
• Pareto Principle

7. Voice of the Customer (VOC)
• The Voice of the Customer (VOC) describes
the spoken and unspoken true needs of the
recipient of one’s goods or services.
• The customer can be both internal and
external, and its voice cannot be overlooked.

8. Internal Customer
Internal Customer
• the Customer was not just the end customer
and that each person along the has an
internal customer.
• each person along the chain, from product
designer to final user, is a supplier and a
customer.

9. Supplier Process Costumer
Internal Customer
• The person will be a process carrying out
some transformation or activity .
• Juran maintained that at each stage was a
three role model.
o

10. Quality

11. Juran classifies the cost of quality
into three classes are
1. Failure costs:
• Scrap, rework, corrective actions, warranty
claims, customer complaints, and loss of
customer.
2. Appraisal costs:
• Inspection, compliance auditing and
investigations.

12. 3. Prevention costs:
• Training, preventive auditing and process
improvement implementation.
• Juran demonstrated the potential for
increased profits that would result if the cost
of poor quality could be reduced.
Juran classifies the cost of quality
into three classes are

13. J.M. Juran’s Trilogy
• Trilogy shows how an organization can improve every
aspect by better understanding of the relationship
between processes that plan, control and improve
quality as well as business results.
• In 1951, the first edition of Juran’s quality control
handbook was published.
 .

14. J.M. Juran’s Trilogy
• To attain quality, it is well to begin by establishing
the “vision” for the organization, along with policies
and goals.
3 component
• Quality Planning
• Quality Improvement
• Quality Control

15. Quality Planning
• Establish quality goals.
• Identify who the customers are.
• Determine the needs of the customers.
• Develop product features that respond
to customer’s needs.
• Develop processes able to produce the
product features.
• Establish process controls; transfer the
plans to the operating forces.

17. Quality Control
• Evaluate actual performance.
• Compare actual performance with quality
goals.
• Act on the difference.
PLANNED ACTUAL DIFFERENCE

18. Quality Improvement
• Prove the need Establish the infrastructure
• Identify the improvement projects.
• Establish project teams.
• Provide the teams with resources, training,
and motivation to.
• Diagnose the causes Stimulate remedies.
• Establish controls to hold the gains.

19. Juran 10 Steps of Quality
improvement
1. Build awareness of the need and opportunity
for improvement
2. Set goals for improvement
3. Organise to reach the goals
4. Provide training
5. Carry out projects to solve problem

20. Juran 10 Steps of Quality
improvement
6. Report progress
7. Give recognition
8. Communication result
9. Keep score
10. maintain momentum by making annual
improvement part of the regular systems and
process of the company.

21. Breakthrough Concept
• Like Deming cycle, Juran’s breakthrough
concerns itself with the product/service life
cycle.
• In essence, this splits it up into two areas :
1, “journey from symptom to cause
2. “journey from cause to remedy”.

22. The Pareto Principle
• Realized that pareto distribution applied to much more than
just the wealth of the population
• Applied Pareto’s principle (80/20) to Quality Control
• Recognized that 20% of the defects were causing 80% of the
problem

23. Juran’s Philosophy
Joseph M. Juran
(1900-2008)
“Without a standard there is no logical basis for
making a decision or taking action”

24. • The end 