2. Business Etiquette A colleague begins to tell you a story he heard about a coworkers private life, so you: A. Diplomatically tell him you’re not interested in hearing about it. B. Listen carefully—the more you know about your coworkers, the better equipped you’ll be to navigate office politics. C. Listen intently and then rush off to tell someone else in the office all the juicy details. 7/6/2010 2
3. Business Etiquette A client has been waiting for about five minutes to meet with you but you’re running a little behind schedule, and you need a few more minutes to finish up, so you: A. Take a minute to walk out and apologize in person and offer him a cup of coffee and a magazine. B. Have your assistant tell him you are running behind schedule and you will be a few more minutes. C. Finish what you’re working on—you’ll get it done faster that way and they’ll only have to wait a few more minutes. 7/6/2010 3
4. Business Etiquette How do you dress for the interview? A. I try to dress with the culture of the office I am visiting in mind while striving to look professional. B. I wear my normal work clothes—the ones I wore to work that day anyway. C. I wear my jeans and tee shirt—I don't want to have to change who I am just to make an impression. 7/6/2010 4
5. Business Etiquette You enter a coworker’s office or cubicle to chat and she’s on the phone, so you: A. Leave a note saying you need to speak with her and try to get her at another time. B. Stand in the doorway and wait for her to get off—it’ll save you the time of having to come back later when she’ll probably just be on another call. C. Insist that she speak with you immediately—it’s important and you don’t have time to wait around. 7/6/2010 5
6. Business Etiquette Your boss calls you into her office to go over your latest report, and she criticizes a significant portion of your work, so you: A. Listen carefully and take time to think about everything she said before offering a response. B. Respond to each criticism as it comes up to insure you don’t miss the opportunity to downplay each one. C. Get angry at her and quickly point out many of her shortcomings—she needs to know she’s not perfect either and next time maybe she’ll think twice before criticizing your work. 7/6/2010 6
7. Business Etiquette When do you send thank you notes? A. I send out a thank you note after every interview on the day of the interview. Even if they don't hire me this time, I am pretty sure they will remember me next time. B. I send thank you notes to the places where I really want to work. I don't bother with the others. C. I don't think thank you notes are really necessary. They know I am interested in the job and that's really all that matters. 7/6/2010 7
18. Build Relationships Develop relationships at all levels of the organization – not just at the top Introduce yourself Use your interpersonal skills/awareness Listen Ask about others – hobbies, interests, family Keep notes, send cards “They may not remember what you said but they’ll never forget how you made them feel.” 7/6/2010 11
19. Building Relationships – Small Talk Tips When initiating small talk - be attuned to the other person’s receptiveness Don’t overstay your welcome Don’t dominate the conversation – show interest in what others have to say Don’t overuse “I” Be careful not to repeat yourself Keep abreast of current events Be aware of the impact 7/6/2010 12
20. Peers and Subordinates Manchester Partners International – 1997 study 40% of new hires fail in their first job failure to build relationships with peers and subordinates Consistent demeanor builds credibility Show appreciation Say thank you! Give credit and compliments – more often that you think is necessary Be sincere 7/6/2010 13
21. Leadership What would you expect from someone in your position? How does he/she want to communicate with you? Be prepared - Don’t waste the boss’ time Look for problems you can solve - take initiative Ask for help when you need it Be a team player Show acceptance 7/6/2010 14
22. Challenging Situations Disagreements Don’t avoid disagreeing – be honest Don’t make it personal – Labeling Handle in private State your case Be aware of the reaction of others Consider talking about it later Get help from a supervisor to resolve Be open to compromise 7/6/2010 15
23. Challenging Situations Gossip and Rumors It’s inevitable Can be harmful Can make you look bad to co-workers Protecting yourself – keep personal information to yourself Confront the gossip in private Concern vs. anger Don’t pass it on 7/6/2010 16
32. Technical issues7/6/2010 18 Tips for Job Seekers: Best time of day to call Voice mail as a tool The Right Attitude The Call Screener Phone Etiquette
43. The O Generation - 1997Why is it important to understand the differences in these generations 7/6/2010 21
44. Characteristics Regarding Work EthicLeadership – Money - Vacation Traditionals/Builders Loyal to organization, sacrifice and duty rules Command and control from the top down Save and pay in cash Vacation – What’s that? 7/6/2010 22
45. Characteristics Regarding Work EthicLeadership – Money - Vacation Question authority while being “Anxious Achievers” Consensual Leadership Credit cards and accumulate debt Week with the family 7/6/2010 23 Boomers
46. Characteristics Regarding Work EthicLeadership – Money - Vacation Generation X Efficient, self-reliant and it’s just a job No respect for rank, ask why and challenge authority They are saving while being cautious and conservative Special vacations 7/6/2010 24
47. Characteristics Regarding Work EthicLeadership – Money - Vacation Loyal to career however career not defined; What’s next? Like collaboration and are negotiators Ask parents regarding money and earn to spend Not concerned about saving money or debt Want it now – that latest and the newest Where do you want to go? 7/6/2010 25 Millennials
48. Cultural Diversity Interaction – How we interact using speech, voice and gesture, volume Association – How people join together; Independent or more comfortable in groups? Food – How we feed ourselves, what we eat, table manners Gender – Attitudes about male/female characteristics; Male behavior in one culture may be seen as feminine in another Space - How we use and define space; interpersonal distance, status attached to space; touching or not touching; Time- How we use and feel about time; Scheduling; Speech tempos 7/6/2010 26
53. Identify 3 written and 3 unwritten rules from an organization to which you’ve belonged
54. Find a You Tube clip to share with the group on how to manage/work with people from other generations than your own7/6/2010 28
55. Bibliography Espinoza, Chip, Ukleja, Mick and Rusch, Craig; Managing the Millenials, Hoboken, New Jersey, John Wiley & Sons; 2010 Williams, Paula, “Business Etiquette – More Than Just Eating with the Right Fork”, http://www.ravenworks.com, May 22, 2009 Williams, John and Paula, “Generation X – Getting in Touch With the Energy!”, http://www.ravenworks.com, July 16, 2009 Post, Peter and Peggy; The Etiquette Advantage in Business, New York, Harper Collins, 1999 Stewart, Marjabelle Young and Faux, Marian; Executive Etiquette in the New Workplace, New York, St. Martin’s Press, 1994, 1979 7/6/2010 29
56. Other Recommended Reading Gordon Reeves, Ellen, Can I Wear My Nose Ring to the Interview?; Workman Publishing, New York, 2009 Vega, Lizandra, The Image of Success: Make a Great Impression and Land the Job You Want; AMACOM, 2010 7/6/2010 30
