Digital Transformation in the Connected Cities Era

1© Copyright 2016 Dell . All rights reserved. 1© Copyright 2016 Dell. All rights reserved.
Digital Transformation in the Connect Cities Era
Karim Y. Rizkallah,
Presales Manager, TEAM
@karimyrizkallah

6© Copyright 2016 Dell . All rights reserved.
Internet Use
Starts from
2 Years
Old Toddles
Economic
Stagnation &
Shrinking
Budgets
Growing Urban Population &
Immigration Problem
Cities Today…
65%-68%
Households
with Broadband
Increasing
Climate
Change
Graying
of Europe
Aging City
Infrastructure

Connected Cities
Urban
Infrastructure
Home
Automation
Internet
Of Things
Electronic
Services
Smart
Metering
Connected/
Driverless Cars

Digital Government
“The use of digital technologies, as an
integrated part of a government’s
modernization strategies, to create public
value. It relies on a digital government
ecosystem composed of government
actors, nongovernmental organizations,
businesses, citizens’ associations and
individuals, which supports the
production of and access to data,
services and content through interactions
with the government.”
– The Organisation for Economic Co operation
and Development (OECD)

Digital
Transformation
Drivers

Digital Transformation – Top Three Expected Outcomes
Source: Gartner Feb 2016

Enhancing Quality of life with Digital Transformation
Predictive
Maintenance
- Transport medical supplies to hard
to reach locations
- Make Agriculture more efficient
- Search & Rescue for Disaster Relief
- Autonomous Produce Harvesting - Home Security and remote control
- Car Parking Finder
- Effective Street Lighting- Minimize production hours lost to
maintenance
- Reduce risk of failure and disasters
- Remote Health Monitoring
- Rapid Medical Response

Key Considerations in the Digital Transformation Journey
Information is key to Better Decision Making
Build a Citizen-Centric Digital Platform
Adopt a Digital-by-Default Service Delivery Strategy
Governance Framework for Information Value
1
2
3
4

Information is key to Better Decision Making
Building a comprehensive data strategy will allow
governments to make use of data Analytics to
unlock significant decision making power
With proliferation of social, new data types are
emerging that need to be managed to better
understand citizen expectations
Data analytics will empower governments to rethink
their policies in a way that addresses citizens’
needs
A finer control on information will also uncover
areas of fraud, waste and misappropriation of
budgets.
Innovation Teams
in the “What
Works Cities”
initiative in the US
Big Data Analytics
Support Center for
the “Government
3.0” Strategy in
South Korea
Examples

But Is Your Information Ready?
Locked in these Applications
Legacy Transactional File Shares
Different views on your citizens
Gov.
Entities
No Access
• Historical Citizen information is
locked in legacy systems in
proprietary formats
• Information needed by 3rd
platform applications are
locked in production systems
• Both types are required to have
a global view on your citizens
and better understand their
needs and trends

Manage Your Information Old and New
Locked in these Applications
Legacy Transactional File Shares
ETL Process
Structured/Unstructured Data
Single Consolidate View
+
Gov.
Entities
• With InfoArchive, information is
consolidated in one long term
archiving repository
• Data Lakes are constructed to
leverage Big Data Analytics
tools
• Access to Citizen information
can be availed to other
governmental entities to
support an Open Data Model

Build a Citizen-Centric Digital Platform
Transforming processes into a “Citizen-Centric”
service model will render them more effective
Rethink policies from a citizen perspective by
adopting mobile platforms and turning towards
an Open Data model
Ensuring citizen engagement will create an
opportunity to identify new “Digital First”
services that citizens need
Digital platforms can provide deep insights on
service level acceptance allowing for the
adoption of program trials
FOCUS
CONCERT
COURIER
SNAP
EXPRESS

Adopt a Digital-by-Default Service Delivery Strategy
Mobile-ready, always-on Digital Services designed with context and
convenience in mind
These services should offer value for money to encourage adoption
Services are implemented so that, where appropriate, data can be
made openly available in support of a government’s initiatives
around Open Data.
Public sector agencies should
– Start to transition existing services and paper-based processes to
digital
– Develop new services in partnership with citizen representatives,
private sector and NGOs
– Ensure their workforce is skilled in the use of digital technologies
– Develop digital strategies to achieve this and report publicly on
progress.
Around 20%
of Europeans have
never used the
internet.
Around 40%
of people in the EU
workforce do not have
adequate digital skills.

Digital-by-Default Services Platform
Restful Integration allows
for automated calculations
and query of data required
for decision making
Mobile
App
Citizen submits Tax Form and
Attachments
+
Gov. Digital
Platform
Notifications are
sent back to the
citizen
Citizen case is
assigned to an
officer(s) for review
Time/Event Based
Archiving & Controlled
Access to Case Folder

Governance Framework to Optimize Information Value
Efforts towards adopting Open Data to citizens and
entities and collecting information from businesses,
results in data governance challenges.
Governments need to strike a balance between
trust/transparency and privacy/security.
Creating a Citizen Digital Identity to support personalized
access, authentication and monitoring is essential.
Federal governments can create data security standards
that can be tailored by local agencies according to their
needs.
Data repositories should allow a RESTful based integration
with 3rd party applications to allow for the creation of
specialized data sets.

Applying Governance to a Services Delivery Model
ACTIVE CONTENT MANAGEMENT PLATFORM
TRUSTED ARCHIVING
REPOSIROTY
Mobile
App
+
Gov. Digital
Platform

Thank you

Digital Transformation in the Connected Cities Era

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