resume

1. Sumit Kumar
Address: 95 St Georges Road, Coventry, CV1 2DJ, United Kingdom
Mobile: 0044-7952308299
Email: sumitkumar52002@gmail.com
Seeking middle level assignments in Management with a growth oriented organization of repute.
SYNOPSIS
• A result oriented professional with over 5 years of experience in management and operations.
• Currently associated with McDonald’s Corporation (UK) as Business Manager (operations).
• Adept at building Brand Image & Sales through ensuring client satisfaction in all selling operations.
• Skilled at Management Development by imparting trainings to increase the staff productivity.
• Strong communication & interpersonal skills with proven abilities in Customer Relationship Management &
Team Management.
• Self-motivated and organized individual who adapts well to the new tasks.
• Core competencies entail:
Business Development: Developing periodic business plans & strategies, Formulating strategic plans to
enhance sales, Collecting & collating feedback from clients to identify areas of improvement in the service
level.
CRM : Taking care of clients by managing their complete requirements and providing them with the best in
class customer service experience.
QA/ Audits : Supervising customer service operations for rendering and achieving quality services.
Team Management : Identifying & implementing strategies for building team effectiveness by promoting
cooperation between team members as well as conducting and organising business review meetings for
providing feedback to the management team on areas of improvement.
ORGANISATIONAL EXPERIENCE
• McDonald’s Corporation (UK), Business Manager (operations, Coventry Region) Since Sep’04
Role:
• Building brand image and sales through delivering outstanding business results to our customers and
stakeholders.
• Setting road maps for achieving operational excellence vis-a-vis key performance indicators.
• Streamlining of various cost control systems to maximise profitability.

2. • Ensuring that pre-planned audits for different areas of operation (e.g. equipments & utilities, human
resource, marketing, security) is completed on time and the outcome is actioned in strict accordance with
the desired business results.
• Monitoring the controllable components of operations e.g. inventory, labour etc. and setting individual
targets on these accounts from time to time.
• Maintaining a training calendar and conducting training programs for various restaurant management
teams.
• Specialisation in staff development and retention.
• Liaising with the local authorities for community development and welfare activities.
• Working in close assistance to other departments within the organisation; namely Accounts, Marketing,
HR and Training.
• Supervising implementation of various Operations update from time to time at restaurant level.
Highlights:
• Streamlined training within the group restaurants resulting in lowering employee turnover by 28%.
• Achieved a sales comp of + 16% for the year 2009.
• Recognised as one of the top performing operations group for 3 years in succession within the central
region.
• Barclays Bank Plc, Coventry, Personal Banker Apr’03- Aug’04
Role:
• Establishing the credit worthiness of customers for all lending products.
• Handling a variety of leading personal banking queries.
• Offering personal banking solutions through different products and services.
• Ensuring timely delivery and sales management to meet the customer’s expectations while retaining
existing customers and building new customer base.
• Sustaining efficient banking practices as per FSA (Financial Services Authority) regulations & company
guidelines.
• Appreciated for beating the sales target for 5 months in a row.
• Recognised as advisor of the year for promoting the online banking solution as a trusted and efficient
source of personal banking.
• GE Capital, India, Process Associate Jan’02- Sep’02
Role:
• Carrying out processing of insurance applications.
• Taking care of credit control enquiries courteously and efficiently.
• Ensuring adherence to quality standards and the requirements of Data Protection.
• Awarded with the ‘Certificate of Excellence for Quality’ within the team.

3. ACADEMIC CREDENTIALS
MBA (International Business): From Coventry Business School, UK in 2004.
Diploma in Export Management: From Foreign Trade & Development Centre, New Delhi in 2001.
BIBF (Bachelor of International Business & Finance): From Jamia Millia University, New Delhi in 2000.
Accolades: Awarded Scholarship for Post Graduation from Coventry University for MBA.
PERSONAL DETAILS
• DATE OF BIRTH: 11
th
April’1979.
• NATIONALITY: INDIAN
References: Available on request.