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BILL STRAWDERMAN
AT&T
The	
  ^Case	
  for	
  Content	
  
Bill	
  Strawderman	
  
Sr.	
  Director,	
  Digital	
  &	
  Social	
  Marke7ng	
  
AT&T	
  Business	
  Solu7ons	
  
June	
  6th	
  2013	
  
2	
  
terribly timely
A	
  long	
  7me	
  ago	
  in	
  a	
  land	
  far	
  away	
  
3	
  
trouble	
  was	
  brewing	
   a	
  state	
  of	
  malcontent	
  
Welcome	
  to	
  	
  
Bedminster,	
  NJ	
  
circa	
  2010	
  
decreasing	
  content	
  engagement	
  
net	
  nega7ve	
  opt-­‐ins	
  
waning	
  content	
  diversity	
  
We	
  made	
  content	
  so	
  special…	
  
strong	
  editorial	
  
premium	
  quality	
  
…	
  with	
  
high	
  produc7on	
  cost	
  
long	
  lead	
  7me	
  
limited	
  coverage	
  of	
  early	
  
&	
  mid	
  funnel	
  
…	
  that	
  it	
  played	
  hard	
  to	
  get	
  
5	
  
which	
  is	
  the	
  
of	
  death	
  
on	
  the	
  social	
  web	
  
Jeepers!	
  It’s	
  not	
  
like	
  I	
  asked	
  for	
  
your	
  blood	
  type.	
  
It	
  was	
  ^7me	
  to	
  rethink	
  content	
  
6	
  
thankfully,	
  an	
  	
  
epiphany	
  struck	
  
really sort of past
trust	
  shiN	
  
deep	
  IP	
  within	
  the	
  company	
  
rise	
  of	
  personal	
  brands	
  
didn’t	
  want	
  to	
  get	
  fired	
  
individuals	
  create	
  
powerful	
  ideas	
  
they	
  also	
  give	
  
them	
  flight	
  
It	
  was	
  just	
  a	
  maTer	
  of	
  trust	
  
7	
  
If you heard info about a company, who
are you most likely to trust
2012 Edelman Trust Barometer
So	
  we	
  gave	
  it	
  a	
  whirl	
  
8	
  
Enable	
  the	
  exchange	
  of	
  ideas	
  and	
  expertise	
  across	
  digital	
  
environments	
  which	
  lead	
  to	
  faster	
  and	
  more	
  informed	
  	
  
technology	
  purchase	
  decisions
Trustworthy	
  Ideas	
  
Ef8icient	
  Reach	
  
Highly	
  Accessible	
  
Learning	
  	
  Culture	
  
Accountable	
  
We	
  prepared	
  4A	
  content	
  makeover	
  
9	
  
strategy	
  and	
  the	
  right	
  stuff	
  
The	
  why,	
  the	
  what,	
  the	
  who,	
  an	
  idea	
  of	
  how	
  
4	
  week	
  supply	
  of	
  “geXng	
  started”	
  content	
  
cultural	
  “smack-­‐down”	
  
The	
  epic	
  baTle	
  over	
  ideology	
  and	
  risk	
  
Transla7on:	
  OMG	
  &	
  WTF	
  
lean	
  &	
  accountable	
  process	
  
The	
  eyes	
  glazed	
  over	
  part	
  to	
  minimize	
  WTF	
  and	
  OMG	
  
And	
  planned	
  for	
  “NeXe’s”	
  arrival	
  
10	
  
(1.0)	
  Mul7-­‐Topic	
  AT&T	
  Authors	
  
(1.0)	
  Select	
  Paid	
  Contributors	
  
(1.0)	
  2-­‐3x	
  Daily	
  Publishing	
  
(1.0)	
  Earned/Owned	
  Traffic	
  Model	
  
(2.0)	
  Highly	
  Integrated	
  w/	
  Core	
  Site	
  	
  
&	
  	
  Marke7ng	
  Automa7on	
  
(3.0)	
  Integrated	
  w/Premium	
  Content	
  
(3.0)	
  Responsive	
  Mobile	
  Design	
  
hTp://www.neblog.aT.com	
  
Building	
  a	
  trust	
  academy	
  to	
  boot	
  
11	
  
•  “Exclusive”	
  Managed	
  Community	
  
•  190	
  Members	
  and	
  Growing	
  
•  On-­‐Boarding	
  &	
  Editorial	
  Support	
  
•  Ongoing	
  EducaTon	
  Commitment	
  
•  Behavior/Influence	
  Achievements	
  
We’re	
  pleased	
  with	
  results	
  so	
  far…	
  
12	
  
“net”	
  
posi7ves	
  
2012	
  web	
  
ecosystem	
  
gains	
  including	
  
bus.aT.com	
  
and	
  we	
  need	
  more	
  direct	
  evidence	
  of	
  impact	
  
We	
  dare	
  not	
  ^rest	
  on	
  our	
  laurels	
  
13	
  
Streamline	
  Publishing	
  
•  Single	
  idea	
  sandbox	
  
•  Editorial	
  workflow	
  
•  Real-­‐7me	
  collabora7on	
  
•  Seamless	
  publishing	
  
Editorial	
  Impact	
  
•  Beats	
  &	
  Assignments	
  
•  Visual	
  Content	
  
•  U7lity	
  &	
  “Chops”	
  
•  Atomiza7on	
  
•  Work	
  the	
  Spokes	
  
even for a minute
It’s	
  never	
  too	
  late	
  to	
  make	
  the	
  
case	
  for	
  content	
  
Bill	
  Strawderman	
  
Sr.	
  Director,	
  Digital	
  &	
  Social	
  Marke7ng	
  
AT&T	
  Business	
  Solu7ons	
  
June	
  6th	
  2013	
  
14	
  
CONTENT MARKETING
BOOTCAMP BOSTON
FIND MORE AT KAPOST.COM/RESOURCES

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The Terribly Timely Case for Content

  • 2. The  ^Case  for  Content   Bill  Strawderman   Sr.  Director,  Digital  &  Social  Marke7ng   AT&T  Business  Solu7ons   June  6th  2013   2   terribly timely
  • 3. A  long  7me  ago  in  a  land  far  away   3   trouble  was  brewing   a  state  of  malcontent   Welcome  to     Bedminster,  NJ   circa  2010   decreasing  content  engagement   net  nega7ve  opt-­‐ins   waning  content  diversity  
  • 4. We  made  content  so  special…   strong  editorial   premium  quality   …  with   high  produc7on  cost   long  lead  7me   limited  coverage  of  early   &  mid  funnel  
  • 5. …  that  it  played  hard  to  get   5   which  is  the   of  death   on  the  social  web   Jeepers!  It’s  not   like  I  asked  for   your  blood  type.  
  • 6. It  was  ^7me  to  rethink  content   6   thankfully,  an     epiphany  struck   really sort of past trust  shiN   deep  IP  within  the  company   rise  of  personal  brands   didn’t  want  to  get  fired   individuals  create   powerful  ideas   they  also  give   them  flight  
  • 7. It  was  just  a  maTer  of  trust   7   If you heard info about a company, who are you most likely to trust 2012 Edelman Trust Barometer
  • 8. So  we  gave  it  a  whirl   8   Enable  the  exchange  of  ideas  and  expertise  across  digital   environments  which  lead  to  faster  and  more  informed     technology  purchase  decisions Trustworthy  Ideas   Ef8icient  Reach   Highly  Accessible   Learning    Culture   Accountable  
  • 9. We  prepared  4A  content  makeover   9   strategy  and  the  right  stuff   The  why,  the  what,  the  who,  an  idea  of  how   4  week  supply  of  “geXng  started”  content   cultural  “smack-­‐down”   The  epic  baTle  over  ideology  and  risk   Transla7on:  OMG  &  WTF   lean  &  accountable  process   The  eyes  glazed  over  part  to  minimize  WTF  and  OMG  
  • 10. And  planned  for  “NeXe’s”  arrival   10   (1.0)  Mul7-­‐Topic  AT&T  Authors   (1.0)  Select  Paid  Contributors   (1.0)  2-­‐3x  Daily  Publishing   (1.0)  Earned/Owned  Traffic  Model   (2.0)  Highly  Integrated  w/  Core  Site     &    Marke7ng  Automa7on   (3.0)  Integrated  w/Premium  Content   (3.0)  Responsive  Mobile  Design   hTp://www.neblog.aT.com  
  • 11. Building  a  trust  academy  to  boot   11   •  “Exclusive”  Managed  Community   •  190  Members  and  Growing   •  On-­‐Boarding  &  Editorial  Support   •  Ongoing  EducaTon  Commitment   •  Behavior/Influence  Achievements  
  • 12. We’re  pleased  with  results  so  far…   12   “net”   posi7ves   2012  web   ecosystem   gains  including   bus.aT.com   and  we  need  more  direct  evidence  of  impact  
  • 13. We  dare  not  ^rest  on  our  laurels   13   Streamline  Publishing   •  Single  idea  sandbox   •  Editorial  workflow   •  Real-­‐7me  collabora7on   •  Seamless  publishing   Editorial  Impact   •  Beats  &  Assignments   •  Visual  Content   •  U7lity  &  “Chops”   •  Atomiza7on   •  Work  the  Spokes   even for a minute
  • 14. It’s  never  too  late  to  make  the   case  for  content   Bill  Strawderman   Sr.  Director,  Digital  &  Social  Marke7ng   AT&T  Business  Solu7ons   June  6th  2013   14  
  • 15. CONTENT MARKETING BOOTCAMP BOSTON FIND MORE AT KAPOST.COM/RESOURCES