Quality , Meaning of Quality, Definition of Quality , Quality Of Conformance , Quality of Design , Types Of Quality , Strategies,System , People.

1. QUALITY

2. Introduction
 Quality means con formance to valid customer
require
As long as the output falls within the acceptable
limits
Specification around a desired witch is called
norminal
Denoted by ‘m’

3. Definition
 It can be be defined as the value judgment
assigned to an
Objects, a place or an idea bases on its worth to
the observer
 “Fitness for purpose or use”
 Quality is conformance to requirement”
By- CORSBY
 “Quaility should beaimed at the needs of the
consumer ,both
Present and future”
BY- EDWARD DEMING

4. Quality of Conformance
Communicates
specification
Determination of
needs
CustomerOrganition
Supplier

5. Quality of Design
Communicat
es
specification
Supplier
Organizatio
n
Custome
r
Determination
of
needs

6. Types Of Quality
 Quality of desing
 Quality of conformence
 Quality of perfomence

7. STRATEGIES
• Distribution strategies, markting strategies,
service strategies
outlets these are all determined through R$D, past
expenses,
market research, customers recommendation etc.

8. System
 All the investments in technology , equipments by
the
organization

9. People
 Recruiting
 Training
 Development of the right people for the right
position (job)
Thereby, empowering them.
People are the one who deal with customers and is
therefore,a very quality service.