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Facebook & YouTube Small Business Social Media Project - UF MBA Gear
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Gator MBA Gear
Mark Feiman Katie Meyer
Ken Miller Lisa Mahoney
2. +
Gator MBA Gear
Client
Gator MBA Gear
Gator MBA Gear is a student-run non-profit organization that strives to serve
UF|MBA students and alumni by providing the finest apparel and merchandise.
Indirect client: UF MBA Program Office
Relatively new company - within the last five years
Sales Outlets: The website serves as a virtual storefront.
Web - 70% (majority of sales online are for diploma frames - these items are
not available for in person purchase.)
Tabling (Hough Hall & Tailgates) – 30%
Products Available
Embroidered Polos Diploma Frames
T-shirts Baseball Caps
Koozies Gym Shorts
3. +
Gator MBA Gear
Situation Analysis
Competitors
There are no direct competitors to Gator MBA Gear in terms of sales of UF MBA branded
merchandise. Possible competitors may be sellers of UF branded merchandise.
Political/Regulatory Issues
Gator MBA Gear must avoid using copyrighted materials that belong to UF. Marketing
should be consistent with UF’s policies and be appropriate for all audiences.
Consumer Trends
The greater the number of MBA students and alumni, the more sales will be expected over
time. Demand for specific merchandise will vary between current students and alumni
preferences.
Opportunities/Threats
Opportunities - increased marketing efforts to make potential buyers aware of MBA
Gator Gear products, more targeted product offerings
Threats - low brand awareness, lack economies of scale due to its small
company size
4. +
Gator MBA Gear
General Marketing Strategy
Consumer Market
Targeting:
Consumers unaware of Gator MBA Gear
UF MBA Students (Current/Prospective Students)
UF MBA Alumni
Secondary:
Friends and family of MBA students and alumni
Due to the specific nature of the product, there are not many other consumers
that would be interested in purchasing
Positioning/Selling Points
Non-profit that supports the UF MBA Association
#1 provider of UF MBA branded apparel
Advertise availability
5. +
Search Advertising Campaign
Objective
Objective
Raise Brand Awareness of Gator MBA Gear
Campaign Goals
Drive traffic to website
Drive traffic to the Gator MBA Gear Booth
Click through will hopefully lead to “Direct type-in visits” next time
Key Performance Indicators (KPI)
Impressions (among relevant searchers)
Increase in website visits
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Search Advertising Campaign
Keyword Strategy
High Bids- these consumers are Low Bids - these consumers are
not specifically looking for MBA gear already searching for our product
but the products may still be relevant
to them
Top 3 placement Appear on the first page side bar
Generic Branded
uf mba uf mba gear
gator mba gator mba gear
Consumer Market Product Specific
uf mba alumni uf mba apparel
florida mba alumni uf mba shirt
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Search Advertising Campaign
Pre-Campaign Strategy
Unique Selling Points
#1 source for Gator MBA Gear
Buy online or at game day tailgate
Increase the effectiveness of the campaign?
Tailor ad copy for different target markets, events & products
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Search Advertising Campaign
Top Keywords - Impressions
Student
Alumni
florida alumni uf elearning
uf mba university of florida merchandise
uf alumni e learning uf
Customers
Diploma
New
florida mba florida diploma frame
uf business school florida mba diploma
university of florida mba
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Search Advertising Campaign
Results (continued)
Display Networks Game Day
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Search Advertising Campaign
Key Learning
Actively update bids
Eligible & Low Quality – top page bid est.
Low Search Volume – first page bid est.
Include Display network
Tailor ad copy around timely events (football game) to create
more compelling ads
Analytic tracking for website
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Social Media Campaign
Objective
What does Gator MBA Gear aim to do with Social Media?
Raise Brand Awareness of Gator MBA Gear
Build Goodwill
Create Buzz & Energize
Engage Alumni & Off-campus Students
Survey
Out of 200 people only 45% had heard of Gator MBA Gear
Key Performance Indicators (KPI)
Number of Views
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Social Media Campaign
Message & Media
Target Audience Message
Students (Current & Prospective) Cool, Fun
Alumni, Faculty & Staff Leaps & bounds above the competition
Perceptions (survey findings) Social Media Platforms
YouTube
Overall satisfied with their
purchase of MBA Gear Facebook
Selection was limited Twitter
Some merchandise is expensive LinkedIn
97% plan to purchase in the And more
future
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Social Media Campaign
Strategy
Strategy
Count on strong ties with the university for support and sharing
Optimize the video for sharing and search
Keywords in title and description of the video
Interesting content
Key Performance Indicators (KPI)
Expected Number of Views – 1,500+
How will you achieve the goals?
Seeding
Encourage sharing
Secure endorsement from key members of target audience
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Social Media Campaign
Seeding
Gator MBA Gear Social Media Properties
UF MBA Social Media Properties
University of Florida Facebook Page
LinkedIn GatorMBA Groups
StumbleUpon
Personal Facebook and Twitter profiles of
group members
UF Reddit
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Social Media Campaign
Endorsements & Sharing
Endorsements & Sharing from Credible Sources
UF basketball player re-tweet
Christine Wilson, Coordinator of Alumni Relations of UF MBA
Program, comment
Alex Sevilla, Assistant Dean & Director, UF MBA
Programs, liked the video
MBA program
Fellow MBA students shared
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Social Media Campaign
Video
Launched September 26, 2012
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Social Media Campaign
Results
Live for 7 days
KPI - Views
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Social Media Campaign
Results – YouTube Analytics
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Social Media Campaign
Results – YouTube Analytics
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Social Media Campaign
Results – YouTube Analytics
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Social Media Campaign
Results – YouTube Analytics
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Social Media Campaign
Results – YouTube Analytics
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Social Media Campaign
Key Learning
Difficult to maintain interest and keeping it top of mind
Finding balance between seeding and shouting
Using mediums where seeder credibility was low was
ineffective (Reddit)
Key is to have strong network and community already in place
Videos intended to be viral are unpredictable and expectations
should be set accordingly
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Search & Social Media Campaign
Summary
Our Takeaway
Significant hurdles
Lack of website analytics
Antiquated website
Difficulty running campaign for a new business
Constant attention and monitoring
Client Takeaway
Recommend adding analytics to website
Build social media community
Initiate and maintain conversation
KatieBroad match because of brand awarenessGeo targeted
Katie
KatieThis is how we actually decided to break it upNarrowed it down to 4 Ad groups depending on who we were talking toThis was the most generic messaging, we did update the messaging to be a little more specific on days someone was actually tabling We asked people who came to our booth if they had searched for us online and 1/3 of people who came to the booth did – okay, it was only 1 person but stillTop keyword for each category based on number of impressions
Katie
KatieIn two weeks we had 86K impressions at an average position of 2.6 which met our goal for awareness of being in the top 3.We had 49 clicks with an average cost of just over $2 per clickInteresting things to not-Our average position on search was much lower than on the display network-$100.22
Katie
Katie
LisaSocial media to garner brand awareness and engagement, build good will (Gator MBA gear is a non-profit and benefits students)Number of viewsCreating Buzz, energizing fans and followers, building word of mouth
LisaMessage is directed at our target audience of UF MBA students, alumni, faculty and staff. The above denotes an overview of who they are and their perceptions to the Gator MBA Gear brand.Message of the social media campaign - cool and fun brand & leaps and bounds above the competition. Bottom line of the message is to make sure the audience walks away with an awareness of the brand and potentially more likely to purchase Gator MBA Gear.Using as many social media platforms as possible to raise awareness, particularly those with UF students present already. Essentially want to go where our target audience is or is likely to go.Potentialinteraction with traditional media or public relations? Unlikely because Gator MBA Gear is non-traditional.
LisaMedia strategy still in line with the overall marketing strategy of making UF MBA students, alumni, faculty and staff aware of the brand. With social media, we aim to have key players in our target audience watch, engage with and share our video. Optimizing the video for both search terms and to inspire sharing will allow us to reach a larger audience.Gator MBA Gear is strongly tied to the UF MBA program. What Gator MBA Gear is strongly tied to the reputation of the UF MBA. Strategy includes creating a compelling video that the UF MBA office would want to share with its fans and followers. If this occurs, Gator MBA Gear will be able to reach a greater number of UF MBA students, alumni, faculty and staff members that are the prime consumer target for its products.
LisaHere are several places in which the video was seeded.
Lisa
Mark
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MarkCan there be any generalization from your learning?What lessons can be applied to other social media campaigns, with different objectives or using different type of social media?Value in entertainment factorWhat are your recommendations for the client’s future social media marketing campaigns?
MarkIII. SUMMARY- Summary- Take-away for yourself- Take-away for your client