The OMNITRACKER Stock and Order Management application integrates seamlessly into the CMDS that comes as a standard part of the OMNITRACKER IT Service Management application. By adding the Stock and Order Management application, the full lifecycle of all configuration items can be handled in one single tool. It provides a web shop to clients for recording their purchase requisitions and allows to track the whole order and delivery lifecycle at one single tool. It also offers a transparent view onto the current status of the operational orders and centralized access to all relevant data and information for persons involved in the process. The Stock and Order Management supports the following processes: Purchase Requisition, the Approval Process, Offer Management, Order Management, Invoicing, Integrated Article- and Stock-Management. Of course it is possible for all our clients to make any change they want to the Stock and Order Management Center or to add additional tailor made processes. The OMNITRACKER platform also provides existing interfaces to ERP systems or the ability to integrate to any external system using our open API and webservice.

1. http://www.omninet.biz
http://www.omnitracker.biz
OMNITRACKER Stock & Order Management
OMNITRACKER Stock & Order Manage- Your Benefits
ment
With OMNITRACKER Stock & Order Management, the fol-
A smooth, economic and customer-friendly ordering system lowing benefits are at your disposal:
requires a flexible IT-system. With OMNITRACKER Stock &
Order Management you get a modular software for repre- View and execute order enquiries
senting the whole ordering process. A structured overview of Create and execute offers
stock, enquiries and current orders supplements the solution. Tracking of orders
Typical tasks like the creation of offers, administration of arti- Central and easy article administration
cles, approval of order enquiries, execution, shipment and
Overview of the current stock of articles
follow-up of orders can be executed efficiently. The proc-
esses of article redemption and charging supplement the Management of article redemption and article exchange
(Return Material Process)
software.
Automatic payment process (Invoicing)
OMNITRACKER Stock & Order Management integrates all Web shop
essential processes in one application only. The easy inte- Transparency through approval and release procedures
gration of all other OMNITRACKER-based applications is
Integration with OMNITRACKER IT Service Management
supported.
Thanks to its scalability and flexible process integration,
OMNITRACKER Stock & Order Management enables the in-
troduction in many different companies — from the Service
Department of a medium-sized company to international
large-scale enterprises.
The processes of OMNITRACKER Stock & Order Management
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2. OMNITRACKER Stock & Order Management
Technical features at a glance Furthermore, the following supporting processes are avail-
able:
General
Master data administration to manage companies, loca-
Holistically view tions, cost centers and persons
Allocated access to all relevant data and information Article data base
Integration with OMNITRACKER IT Service Manage- Reporting
ment
Planning and administration Beside Stock & Order Management processes, OMNI-
TRACKER also enables the implementation of other proc-
Structured administration of enquiries, orders and
esses and their integration with OMNITRACKER Stock &
articles
Order Management, such as, amongst others, IT Service
Approval process for the determination of material Management, Project Management, Sales Management or
requirements
Task Management.
Article data base for the administration of all compo-
nents and their relations and dependencies to each
other
A. Master Data Administration
Execution and observation Stock & Order Management is based on the master data ad-
Register enquiries via Webshop ministration of OMNITRACKER. OMNITRACKER Stock &
Order Management supports a comprehensive administra-
Create offers
tion of all data which are registered structured to companies,
Auctions via Web countries, locations, cost centers and persons and adminis-
Execute, verify and approve orders trated together with their connections. Interfaces to master
Connection of related orders data in predefined systems are supported alternatively offline
Follow-up and observation of orders or online via web services.
Process-supported article redemption and article ex-
change B. Requirement and Approval Process
Charging of executed deliveries The requirement for goods and articles has to be approved
Interface and display beforehand in many cases. The authorization concept of
Predefined reports which are flexibly and individually OMNITRACKER Stock & Order Management makes sure
adaptable that only needed article are ordered.
Display of dependencies
After the applicant has chosen an article, the approver has to
Transparent view of all processes check if the article is needed and approve the order. When
ordering several articles, this process has to be done for
every position. The order confirmation is sent together with
the approval of the article to the applicant. Afterwards, the or-
der of the article can be executed.
Integration in OMNITRACKER In order to minimize the administration effort when ordering
articles free of approval, the approval process can be
OMNITRACKER Stock & Order Management integrates the evaded.
following processes:
Requirement and approval process
Offer management
Article and stock management
Order management
Return Material Process
Invoicing
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3. expandable & transparent
The planning and execution of auctions offer suppliers the
possibility of submitting an offer for biddings also via the
Web. After the bidding is closed, the suppliers are informed
whether they received the award for an article or not.
The process offer management is supported via the auto-
matic creation of offers from article lists and the administra-
tion of several offer versions. With the Reporting Tools Crys-
tal Reports integrated in OMNITRACKER, documents can be
generated which are ready to send. The transfer of data to
the accounting department is possible via interfaces.
D. Article and Stock Management
OMNITRACKER Stock & Order Management contains an ar-
ticle administration for managing the complete stock of arti-
cles.
Every article is registered, defined and described. For this,
amongst others, technical information, handbooks, details of
the supplier (cash discounts, sales discounts, terms of pay-
ments etc.) or also graphics can be deposited.
Customers can choose articles from this basket of goods and
assemble their order.
The stock management starts with the delivery of articles and
The approval process of the OMNITRACKER Stock &
Order Management their registration in the data base. In doing so, the number of
articles on stock is established.
C. Offer Management Therefore, it can immediately detected in an order, whether
the required article is on stock or not. If all ordered articles
OMNITRACKER Stock & Order Management not only sup- are on stock, they are allocated to their respective order
ports the creation of orders, but also auctions. number. Then they are charged off the stock and automati-
cally generated. The delivery note and invoice are generated
automatically.
E. Article Data Base
The target is the easy administration and follow-up of specific
articles and the complete transparency of the current stock of
articles.
The article data base of OMNITRACKER Stock & Order
Management is updated automatically. Details and History in-
form at any time, e.g. about the number of articles on stock,
the state of an article or of executed changes and mainte-
nance.
Supplies and stocking can be managed optimal via the notifi-
The web shop for online auctions of the OMNITRACKER
cation of minimal and maximal stock level.
Stock & Order Management
F. Order Management
The aim of offer management is to create an individual offer
for the customer. For this, suppliers create their offer based After the demand for an article has been detected and a re-
on customer and article master data. Therefore, all required lated offer has been made, the actual order process begins.
information for the execution of an offer are available for the Within this process, orders are registered, verified and ap-
responsible employee at any time. Customers check the offer proved. The approval leads to the order and shipment of the
and decide whether to accept it or not. article. Ordered articles are charged off the stock and
shipped.
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4. Hereby, orders can be grouped according minimal and maximal stock level or cost
to suppliers and splitted depending on the centers related to orders can be generated.
article availability.
OMNITRACKER Stock & Order Manage- Via the OMNITRACKER Web interface, the The Company
ment also supports the creation of order whole order process from offer to the ship-
Our primary goal is to satisfy
confirmations and delivery notes. ment of the article can be traced back. The our clients by offering high-
transparent view of objects is ensured. quality products and services
G. Return Material Process as well as first-class service. In
addition, we consistently imple-
ment the needs and desires of
The redemption of goods and the ex- Conclusion our clients with regard to pro-
change of articles is essential for a smooth duct content, quality and deadli-
operation procedure. This process is also The implementation of OMNITRACKER ne. The service that we provide
covered with the OMNITRACKER Stock & Stock & Order Management forms the ba- to our clients does not end
Order Management. sis for a successful execution of complex when the contract is signed: it
is only the beginning.
order procedures.
Damaged or old goods have to be ex- Our solution grows with its targets. That OMNINET Software Solutions
changed or repaired as soon as possible. means a step-by-step expansion by exist- OMNINET GmbH
For this, the article is either sent directly to ing solutions, e.g. OMNITRACKER IT Ser- D-90542 Eckental
the manufacturer with the request of re- vice Management Center or OMNI- Email: sales@omninet.de
moving the error or is removed by the re- TRACKER Project Management Center as Web: http://www.omninet.de
sponsible Support member locally. well as the implementation and migration of OMNINET Austria GmbH
other business processes on the OMNI- A-1010 Wien
H. Invoicing TRACKER platform are guaranteed. Email: sales@omninet.at
Web: http://www.omninet.at
OMNITRACKER Stock & Order Manage- Additional Information OMNINET Technologies NV/SA
ment supplies the invoicing of orders. B-1130 Brussels
Within the respective invoice position, it Should you require further information Email: sales@omninet.be
Web: http://www.omninet.be
can be specified whether the accumulation about the product OMNITRACKER and its
costs are charged to the service provider solutions or if you like a presentation of the OMNINET Nederland
and/or the cost center. product, please do not hesitate to contact NL-2517 JK Den Haag
Email: sales@omninet.nl
us. Web: http://www.omninet.nl
The prozess Invoicing manages
OMNINET Russia
Invoices RUS-Moscow 121099
Email: sales@omninet.ru
Reminders Web: http://www.omninet.ru
Credit Notes
OMNINET GmbH (Schweiz)
CH-3072 Ostermundigen
and enables the electronic shipment. The Email: sales@omninet.ch
integration of digital signatures is possible. Web: http://www.omninet.ch
The access to price lists and article data is All Hardware and Software names used
also integrated in this solution. Here, inter- are trademarks or registered brands of the
faces to cooperationg (ERP-) systems are respective manufacturer
also supported. ©
OMNINET GmbH
Subject to change without notice
I. Reporting Document replaces all previous descripti-
ons
With Management Reports, required infor-
mation can be displayed at a glance and up
-to-date. Therefore, e.g. an overview of the
current stock of goods with marking the
4 EN_PF_OMNITRACKER_Stock_and_Order_Management_1.0