Typical AA menu diagram with day/night modes, hunt groups, departments, looping, and routing to voicemail boxes at night.

1. Day Mode Auto Attendant:
8AM-4:30PM Night Mode Auto Attendant:
4:30PM – 8AM
Automated Night Mode
Thank you for calling [classified].
Please select from the following menu options:
2 Customer Svc –
sub-menu
select 1 for [classified]’s voicemail - ext 1018
select 2 for [classified]’s voicemail – ext 1009
select 3 for [classified] voicemail – ext 1014
select 4 for [classified]’s voicemail – ext ?
select 5 for [classified]’s voicemail – ext 1011
3 Sales – (voice mail for [classified] – ext 1011)
4 Shipping - (voicemail for [classified] ext 1004)
5 Accounting
sub-menu
Select 1 for Credit (voicemail for [classified] ext
1000)
Select 2 for AR (voicemail for [classified] ext 1017)
Select 3 for AP (voicemail for [classified] ext 1015)
6 Purchasing – (voicemail [classified] ext 1007)
7 IT – (voicemail for [classified] ext ?)
8 Directory Listing
9 Fax (#9151 ext 1051)
….then keep looping through the directory
Receptionist:
Transfers the call to the
appropriate person or takes
a message.
If Receptionist
is NOT at desk:
Automated Day Mode
Thank you for calling [classified].
Please select from the following menu options:
2 Customer Svc – (Hunt Group)
Circular Roll – [classified] ext 1014
[classified] ext 1018
[classified] ext 1009
[classified] ext ?
*if the five above do not answer after it has
rolled to each one, then Can it loop back around
to the first person it started with voicemail?
3 Sales – ([classified] ext 1011 else his voicemail)
4 Shipping - ([classified] ext 1004 else her voicemail)
5 Accounting
1 Credit ([classified] ext 1000 else her voicemail)
2 AR ([classified] ext 1017 else his voicemail)
3 AP ([classified] ext 1015 else his voicemail)
6 Purchasing – ([classified] ext 1007 else her voicemail)
7 IT – ([classified] ext ?)
8 Directory Listing
9 Fax (#9151 ext 1051)
0 Operator
….then keep looping through the directory
Removed Hoyt from
Hunt Group