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A presentation of HSBC
- 20. Our Focus graph: s 10 • Ancillary Functions • Calendering Efficiency Zone Ability to Drive Dissatisfaction Ability to Drive Satisfaction Zone of Competitive Opportunity Zone of Competitive Intensity Zone of Competitive Necessity Strategic Focus • Quicken Support • Internal Account Aggregation • Ease of use • Competence • Responsiveness • Aesthetics • Courtesy • External Account Aggregation • Personalisation • ‘ Other’Channel Access • Real Time • Availability • Security • Reliability • Accuracy Source - Compass
- 26. We are also helping towards opening up of the Russian market to its full potential.
- 27. We were and still are the dominant foreign bank in non EU countries