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Is Virtual Reference Worth the Effort?
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Julie Strange
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presented for RUSA at ALA 2012, Anaheim, CA.
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Is Virtual Reference Worth the Effort?
1.
Is virtual reference
worth the effort? Julie Strange Amer ic a n Li bra ry Ass oc iati on, Ju ne 2012
2.
virtual reference will save
the day
3.
our core values
Acc ess Service Colla Play bora tion lu ti on Re vo Relationships
4.
we break down
barriers (ninja style) Ac ce s s
5.
we expand the
library’s effective service hours (like a boss) Ac ce s s
6.
we improve the
model (transcripts ftw) S e r v ic e
7.
we play well
with others (and don’t run with scissors) C o ll a b o rat io n
8.
we won’t stop
playing (and therefore won’t get old) P lay
9.
we build good
relationships (communication is key) Re lat io n sh ip s
10.
we will lead
the revolution (and it will be youtubed) Re v o lu t io n
11.
customer love “I wouldn’t
mind a few more potholes if it meant funding services like this.”
12.
strangelibrarian.org julie.strange@gmail.com, @strnglibrarian
t h a n k yo u !