My presentation at Finnish Dynamics User Group (FDUG) meeting on 2018-10-18. What were the highlights of this year's Ignite conference for the Dynamics 365 professionals & how the Power Platform has taken the game to a whole new level. Includes links to Ignite session recordings from where much of the material in this presentation has been collected from.

1. Microsoft Ignite 2018
in 30 minutes
FDUG #1 - 18.10.2018Jukka Niiranen
Dynamics 365 Technical Lead
jukka.niiranen@dynamics365.fi
@jukkan

3. North + South
Building


Ignite +
Envision
5+1
days
30.000
attendees
1.600+
sessions

4. PowerApps Microsoft Flow Power BI
Data
connectors
Common Data Service
For Apps
EducationSales Service Finance Operations Marketing Healthcare Commerce
Common Data Model
Azure
Power Platform

5. POWER
PLATFORM
VISION

6. GA
Ignite last year
>6X YoY

7. POWERAPPS:
Model-driven
vs. Canvas apps

8. Power
Platform
community
heroes on
stage

9. Dynamics 365 App for Microsoft Teams
BRK2056

10. Live Organization Chart
BRK2129

11. AI for Sales
BRK2398

15. AI for Market Insights
BRK2247

17. AI for Customer Service Insights
BRK2398

18. Customer Service Virtual Agent
BRK2398

19. Omni-channel Engagement Hub
BRK2152
Web Mobile
Social
Store Phone / Chat
Video Chat
Co-browse Secure Docs
Secure
Messaging
2-way Text
Channels/Touch Points Live Engagement Modes
Agent
CRM
Social Media
Monitoring
Technicians
Consumer
Loans
Eligibility
Customer
Insights
Order
Management
Offer
Management
Credit Check
Premiums
Resources …
Bots
Supervisor
Agent Assist
- Bot

20. Omni-channel Engagement Hub
BRK2152
Agent & Supervisor Experiences
Unified Routing & Work Distribution
Live Chat Channel
SMS Channel
Channel Integration Framework (Phone)
Enable Customer to Bring their Bots
Simple, easy to learn, unified experience; manage agent workforce; real-time monitoring
Configurable, Automated, Intelligent routing of work items from different channels
Enable Live chat support channel (D365 portal & Custom Websites)
Enable SMS support channel (inbound & outbound messaging)
Partners can embed cloud telephony UI and enable data exchange
Integration with Microsoft bot framework for deflection & escalation scenarios
Intelligent Insights
Suggested Articles, Related Items, KPIs
Channels
Engagement
Insights
DEC 2018 - PREVIEW

21. Channel Integration Framework
Public preview

22. Portals
BRK2151

24. Open Data Initiative
• Unlock and harmonize siloed data to
create new value
• Bi-directionally move transactional,
operational, customer or IoT data to
and from the common data lake based
on their preference or needs
• Create data-powered digital feedback
loops for greater business impact, while
also helping to enable their security and
privacy compliance initiatives
• Build and adopt intelligent applications
that natively understand data,
relationships and metadata spanning
multiple services from Adobe, SAP,
Microsoft and their partners
Press release

25. Common Data Model (CDM)
BRK2052
https://aka.ms/cdmposter

26. ”New Microsoft Project”
Tech Community

27. ”New Microsoft Project”
Common Data Service for Apps
Customer
Service
Field
Service
Sales
Project
Management
Roadmap
Resource
Management
Time &
Expense
ProjectAzure DevOps
Flow
PCS
Power Platform
PowerBI PowerApps

29. Elisa @ Ignite 2018
THR2224

30. EXPO:
BUSINESS
APPLCIATIONS

31. That’s all!

32. https://www.dynamics365.fi/