1. JULIUS KAGIKI CHEGE
P.O BOX 57015, NAIROBI, NAIROBI 00200 ♦ C: +254735700061 ♦ chegej@gmail.com
PROFESSIONAL SUMMARY
Motivated and results-driven Analyst with a proven track record in data analytics and process mapping. Proven
ability to identify business needs and develop valuable solutions to drive accuracy and process efficiency. Seeking an
opportunity to drive business effectiveness through making recommendations based on data findings.
SKILLS
Project planning and development Results-oriented
Customer relations Dependable
Process improvement Natural leader
Quality assurance and control Detail-oriented
Organized Project management
Microsoft Visio Problem solving
SQL/Perl/PhP
WORK HISTORY
IT Support Technician, July 2001 to July 2002
Delmonte Kenya LTD – THIKA
Installed software, modified and repaired hardware and resolved technical issues.
Provided base level IT support to non-technical personnel within the business.
Managed call flow and responded to technical support needs of customers.
Identified and solved technical issues with a variety of diagnostic tools.
Remained up-to-date on the latest technologies and solutions applicable to company products.
Reviewed technical documentation and procedures.
Defined and documented technical best practices.
IT Support Engineer, August 2002 to December 2004
Kencell Communication LTD – Nairobi, Kenya
Recommended data standardization and usage to ensure data integrity.
Implemented Value Added Processes (VAP) to improve data transformation.
Collaborated with other departments to plan and implement new technology.
Developed database objects, including tables, views and materialized views using SQL, Perl scripts, JAVA
Analyzed and designed relational databases using Oracle, MYSQL, and SQL Server.
Monitored and updated back-end data by inter-communicating between Database languages (SQL) and
VBA, PHP, Perl scripting languages.
Implemented Value Added Processes (VAP) to improve data transformation.
Quality Assurance Engineer, January 2005 to December 2006
Celtel/Zain Kenya LTD – Nairobi, Kenya
Defined business KPI's to determine Customer end requirements.
More than 5 years’ experience designing and implementing Network reporting structures for Field/NPO
/Customer Care teams and Management presentations.
Provided support using various KPI's for daily network operations and troubleshooting.
Supported management team by creating KPI's trends, diagrams, and charts.
2. Performed KPI's analysis, recommendations and documentation
Designed and implemented Network reporting security and data assurance.
PS Core Operation Engineer, January 2007 to December 2009
Celtel/Zain Kenya – Nairobi
Operation & Maintenance Engineer for Packet Core Network.
Handling live network Packet Core Network problems.
Systems Acceptance Testing for Packet Core equipment's and commercial services.
Implementing configurations for all packet core nodes and servers.
Manage implementation of patches and new hardware/software upgrades.
Act as a technical reference for Customer Service data services related tickets, troubleshooting, and solving
related problems.
Generating and analyzing service daily performance reports, health check for all the nodes and solving any
problems appears in the daily performance report.
Handling GPRS roaming testing and commercial launching.
GRX integration
PROJECT MANAGEMENT OFFICE (PMO), January 2010 to Current
NOKIA – NAIROBI
Developed executive presentations and reports to facilitate project evaluation and process improvement.
Implemented a set of comprehensive tracking processes to monitor Airtel MS Contract performance with Nokia.
Worked directly with different countries managements, Airtel Group Management and Nokia MS management
team to achieve Managed Services results.
Established operational objectives and work plans to manage customer requirements.
Conducted various MS business analysis and advice management team on way forward.
Participated in requirements meetings and data mapping sessions to understand business needs.
EDUCATION
Bachelor of Science: Information Technology,2009
JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY (JKUAT) - JUJA, THIKA
ACCOMPLISHMENTS
Developed methods to integrate Multi-vendor reporting systems to significantly improve KPI's reporting
efficiency across 11 Airtel operations countries in Africa (Kenya, Uganda, Zambia, Tanzania, Malawi, Ghana,
Rwanda, Seychelles, Gabon, Burkina Faso).
Improved relationship with Airtel by recommending various unique business intelligence solution to meet
complex requirements.
REFEREES
Dennis Sholo
Airtel Group Technical Manager
+254 733 330096
Antonio Kayongo
Nokia NPO Manager Uganda
+256 752 670034
