Over the years, I’ve built several teams to support several different missions. Though I still have a lot to learn, I’ve found that appropriate structuring of resources goes a long way towards successful outcomes. One of the tools that I use to structure human and technological resources is what I call the “Application Support Pyramid.” It’s basically a tool that starts quite general but gets quite specific from bottom to top. By consolidating resources that an entire organization uses, and then by embedding analysts that are specific to program/business areas, teams can become more productive because there are less silos and more resource-sharing opportunities. I presented this material to a government agency that is not well structured and I think it’ll help any agency better mesh its resources.

1. how the
Application Support
Pyramid
will solve
all of our problems
By Juan Blea

2. In a way,
Application
Support is like
building the bionic

3. Our goal is to make
Program
Management
better, faster, and
stronger.

4. But, the
Application
Support Team
is drowning...

5. Program
Management
Requires far more than
what we can

6. What can we do?

7. Two things:

8. One, Application Support can
define and consolidate Program
Management

9. And two, Application Support
technological needs.

10. What should the
Application Support
structure look like?

11. Like this:

12. If we can embed
Business Analysts
within the Program

13. technology and resources
across as many workflows as

14. Then the
Application Support
Team
just may be able to swim

15. stickin

16. Have a nice day.