3. Best Practice - Lessons Learned Platform or Phase Comments Ways to improve Where do we need to improve? What went well? Topic
4. Summary of Feedback People Process Training / Communication Strategy Implementation Planning Testing Design & Development FRD Mapping BRD Initiation & Timelines SAMPLE
5. Yearly Planning v Objectives v Priorities · Projects · Production Support (Issue Tracking/Analysis) · Maintenance · End of Year Calibration (Projects/ Production Support/Maintenance) v Budgetary Baselines, Management & Measure · Internal · External (Vendor) · LOB Spend Breakdown · End of Year Calibration (Expected Spend Vs. Total Spend) v Organizational Chart, Roles and Responsibilities Platform Specifics v Technology Usage · Overview (Broad description of Platform and usage) · LOB Platform Usage Matrix · Supported Site Matrix (LOBs, Version, Service Pack, Depts., Users, Lic) Development Standards v Architecture · Standard Platform Topography/Schema · Site Architecture Diagrams · Site Network Diagrams · Supported Configurations Matrix (Peripheral Platforms, Versions) · Hardware Profile (Server build information) v Asset Inventory · Hardware · Software v Other Solutions/Services · Technology Overview · Platforms/Applications Departmental Processes v Projects · Delivery Process Flow (Request Initiation through post implementation) · Forecast Questionnaire/Change Request Profile Form · Co-supplier Roles & Responsibilities · RACI · SLAs v Production Support · Internal Trouble Ticket Process · Co-supplier Roles & Responsibilities · Vendor Trouble Ticket Process · RACI · SLAs v Maintenance · Maintenance Request Process · Release Schedule v Vendor Engagement · Sales/Training · Support · Professional Service · R&D · Contacts and Escalation Path · SLA Matrix v Financial · Standard Cost Guides · Vendor · Spending approval process · Asset Depreciation Schedule High Level Organizational Charter
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