What makes a B2B brand magnetic? Is it great content engagement? Lovable marketing? It may seem obvious but brands that message value generally attract customers virally. It is part of the lore in technology for example that one of the great computer engineering companies of the 20th century, Digital Equipment or DEC, lost its battle with HP, Sun, IBM an others in distributed computing because of its failure to promote the value of its solutions effectively.
Great product businesses have frequently been overtaken by competitors with inferior products but strong value-driven brand marketing when they fail to weave value into their brands.
Building a Magnetic Brand - A Framework for Value-Driven Brand Marketing
1. BUILDING A MAGNETIC
BRAND
A Framework for Value-Driven Brand
Marketing
Joseph Schwartz
914-414-9935 | joe@businessatscale.com
www.businessatscale.com
Copyright (C) 2013-2015 Business@Scale LLC 1
2. 2
Value-Driven Marketing
Marketing and
Sales Process
Brand
Architecture
Go-to-Market
Framework
Value
Framework
Integrated Marketing Planning, Operating Model
Copyright (C) 2013-2015 Business@Scale LLC 2
3. 3
Go-to-Market Framework
• User process definition
• Differentiated, horizontal value prop
• Repeatable sales scenarios
• Usage scenarios, and audience-level value
maps
• What to pitch and to whom
• Buying audience segmentation
• Audience-level sales tactics
• Selling into funded initiatives
• Enablers (Sales Tools)
• Pain Sheets, SPIN Sheets, Playbooks
• Value calculators
• Value assessment methodologies & tools
• Performance benchmarking
• Issues-driven communication
• Self value qualification
Product
Marketecture
Value
Engagement
Model
Targeted
Account
Marketing
OUTCOMES
Efficient, repeatable
prospecting,
defensible value
proposition
Greater velocity
through the sales
cycle
Repeatable, value-
driven sales
engagements
Highly qualified leads,
high conversion rates
sales and marketing
alignment
Copyright (C) 2013-2015 Business@Scale LLC 3
4. 4
Value Framework
• Key value drivers
• Before and After Scenarios
• Key threats and opportunities
• Develop the need
• Elevate the urgency
• Enablers
• Product and service offerings
• Metrics
• Proof points
• Clearly defensible
• Unique, comparative & holistic
differentiation
Value Menu
Value Cards
Defensible
Differentiators
OUTCOMES
Basis for customer
conversation
Understanding of
Needs and Priority
Vision and Guidance
Product and Service
Proof and Confidence
Why your company?
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5. 5
Brand Architecture
• Reflecting, projection of a
Brand
• Logo, typeface, color,
signage, sounds, tagline,
symbol, name
• The promise and delivery of
an experience that is…
• Relevant… compelling
• Credible… believable
• Unique… defensible
• Vision: To Be
• Essence: To Feel
• Mission: To Do
• Positioning: To Say
• Values, Personality
Brand Signals
Brand Definition
Brand Profile
OUTCOMES
A systematic means of relating
brands and
sub-brands to ensure that your
audiences understand…
• The breadth and depth of
your offerings
• How these offerings connect
with their respective needs
Benefits of an effective Brand
Architecture…
• Organizes the offerings for
constituencies
• Extends & transfers brand
equity
• Generates economic
efficiencies
• Simplifies complexity
Relevant today; flexible for tomorrow
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6. 6
SVP - Operations
Director of
Digital Services
Digital Operations
Manager
Lead Online
Trafficker
Digital Creative
Services Manager
Online Creative
Services Manager
Business
Automation Manager
Regional Business
Automation Mangers
VP Product
Activation & Project
Management
Project Management
Office (PMO)
Product Activation
Team
President, Media
VP – Digital
Products, Response
Media & Business
Development
Media Project
Manager
Sr. Director – Sales &
Business
Development
Online
Program Manager
Online
Product Manager
National
Sales Planner
SVP Enterprise
Sales
VP, Small Market
Sales
General Managers
Local Sales
Managers
Account Executives
Sales Assistants
VP, Mid-Market
Sales
General Managers
Local Sales
Managers
Account Executives
Sales Assistants
VP, Large Market
Sales
General Managers
Local Sales
Managers
Account Executives
Sales Assistants
OPERATIONS
NAT’L
SALESLOCAL
SALES
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Example Buyer Landscape
7. 7
Brand Messages
Customer
Use Cases
Enterprise
(Op.One)
Mid-Market
(MS/Op.Ligh
t)
Role Level
Value
Messages
Emerging
(MS)
Value Paths
Value Paths
Value Paths
Value Paths
Value Paths
Value Paths
Value Paths
Value Paths
Value Paths
Role Level
Value
Messages
Role Level
Value
Messages
Role Level
Value
Messages
Business
Use Case
Level
Business
Use Case
Level
Business
Use Case
Level
Business
Use Case
Level
Business
Use Case
Level
Business
Use Case
Level
Business
Use Case
Level
Business
Use Case
Level
Business
Use Case
Level
ProductAudienceSegment
Value Messaging Model
Umbrella
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8. 8
Value Path Model Discussion
Product Mappings
Use Cases
Value Scenarios
Value Path
Value Path,
e.g., Order
Management
Scenario 1,
e.g. Complex
RFP
Create
proposal
O.One Sales
Mod
…
Assemble
package
Scenario 2,
Package on
the Fly
Scenario 3,
e.g., Push to
Production
….
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9. 9
Use Case
Technical Parameters
Product
Competitive Differentiation
Benefits
Metrics
Value
Scenario
Value
Path
Use case selection based
on past 24 months revenue
Create
proposal
O.One
Sales
Mod.
Improve prod flexibility,
revenue oppty. and sales
productivity
Mixed media /
Complex RFP
Prod. catalog
Package
Pricing
Prod. Master
Multi PS
Integration
Time to proposal,
sales velocity and
yield
Prod Catalog and
Order Management
Hypothetical Value Path (Order Management)
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10. 10
Customer Product Value Flow
How does a client do
their work now?
Who is the target buyer,
and what value will they
derive from the solution
at a business level?
What capabilities are
we delivering?
What do we measure the
benefits we expect?
How do these translate
into a business case?
Required Capabilities
Customer
Process(After)
Metrics
ROI Model
How will a customer
do their work after
utilizing these
capabilities?
Value Drivers
Product Release
Themes
Differentiators How do we do it better?
Customer Process
(Before)
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11. 11
Core
Deliverables
Launch
Deliverables
Final ROI
Model
Marketing
Sales Ops
Product
Draft ROI
Model
Draft Customer
Value Definition
Final Customer
Value Definition
Customer
Validated
Metrics
Value Drivers
Value Guidance
Value Guidance
Metric Guidance
Customer
Validation
Define Marketing
Launch
Business Planning Release Plan
Definition
Release Readiness
Product
Aligned To A Product Development Process
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