2. WHY DO WE NEED A “BUDDY PROGRAM” Initial few days of any new entrant is the most critical. It is the level of comfort & ease of adjustment that an associate experiences in the initial few days that determine to a great extent how s/he views him/herself with the organization. This in turn has a great impact on the feeling of well-being of working in Hewlett Pakcard. So if a new associate's feeling of well-being is good/positive, then there is high probability that s/he will be more productive & a willing team contributor and stay on longer with Hewlett Pakcard. 29 July 2009 HP CONFIDENTIAL 2
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4. Someone who is available for any help / query / assistance
5. To make the New Entrants feel that they are “Cared for…” in the organization
6. To develop an excellent rapport with the New Entrant’s who have joined the organization
7. To act as a peer and a sounding board for the new entrant
8. Apart from Project Managers, help in interfacing the New Entrants with support departments like HR, Finance, Admin, REWS etc
9. To update the New Entrant’s about “who is who” in the Organization and some of the Organizational initiatives 29 July 2009 HP CONFIDENTIAL 3 WHO IS A “BUDDY” and WHAT DOES HE/SHE DO
22. Point out the various links and support [@hp portal, contact HR , Hewitt etc.] that form part of an associate's lifeline29 July 2009 HP CONFIDENTIAL 5 “BUDDY” ROLE IN DETAIL 0 – 10 DAYS
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24. The same day take the new entrant for a round of the facility
25. Provide the person with important support numbers as used in that facility
26. Take the person along for lunch or coffee for the first week. Later you could go as and when mutually convenient.
27. For the first 10 days, meet the person regularly (fix a mutual convenient time) & solicit any help or assistance needed.
28. You could discuss about the basics. Few Examples for the first meeting - (Illustrative list not exhaustive)
31. Where is the person from [Company, ,Home town]?
32. What are his / her interests etc?29 July 2009 HP CONFIDENTIAL 6 “BUDDY” ROLE IN DETAIL 0 – 10 DAYS (CONTD.)
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34. Help the new entrant in understanding various tools or processes in vogue in Hewlett Pakcard. Buddy answers basic queries on some of the practices/policies in Hewlett Pakcard. This is to provide first level information and support. If anytime as a Buddy we don’t have the information, we should direct the New entrant to the right source. 29 July 2009 HP CONFIDENTIAL 7 “BUDDY” ROLE IN DETAIL 11 – 30 DAYS
43. Mediassist and Medi claim policy basics29 July 2009 HP CONFIDENTIAL 8 “BUDDY” ROLE IN DETAIL 11 – 30 DAYS (CONTD.)
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45. Be a listening board for the new entrants if they have to share any concerns. Important aspect is listening & sharing
46. If there is a concern that you think needs to be addressed for the new entrant, direct him / her to the right person.
47. A comfort feeling (in being a friend) comes to a new entrant at this stage depending on the kind of rapport built up.29 July 2009 HP CONFIDENTIAL 9 “BUDDY” ROLE IN DETAIL 30 – 60 DAYS
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49. The success of the buddy is measured from the following indicators:
50. The feedback from the New Entrants must be consistently positive, in tune with, “I felt cared for”, “I felt accepted” and my Buddy was one of the reasons for it.
51. The next level feedback could be from the New Entrant stating s/he got a friend the day s/he joined29 July 2009 HP CONFIDENTIAL 10 WHAT A “BUDDY” SHOULD NOT DO The buddy WILL NOT provide Project Specific / Job Related feedback to his assigned new entrant.
52. 29 July 2009 HP CONFIDENTIAL 11 SO LETS JUST ROCK !!
53. Pre joining buddy process flow… 12 Week 1- Touch Point 1 Week 3- Touch Point 3 Week 2- Touch Point 2 Meet the “Buddy”@ coffee day/Office premises, Exchange notes, re emphasizing his association with Hp and share a small gift as connect note. Within 3 days on receipt of the details of the “Prospect”, buddy connects with the prospect over a phone call. In the next 7- 10 days after touch point 1, candidate gets a mailer(E mail) Week 4- Touch Point 4 Welcome to Hewlett Packard Join Us Feedback Mechanism: Add a feedback form as part of joining forms 2 days before joining , candidate gets a personalized welcome note @ his/her house address Candidate gets a phone call from “Buddy”1 week before his/her DOJ.
