10 tips to provide service excellence using illustration. Hope you like this short presentation. Look Good Feel Great Notice the Customer Smile from the Heart Great, Smile, Thank Give your customer full attention Know your Product Provide Alternative Choice of words, change negative to positive Calm,Listen with empathy,Acknowledge and be a Problem Solver Thank the Customer

1. 10Tips to Provide Service Excellence - By Santhanaram Jayaram MBA
Visit : www.ramitup.com

2. SANTHANARAM
JAYARAM
Santhanaram Jayaram, MBA in
International Business
Business Communication/Laughter Coach
Author of Ram up your Laughter
Appeared on National TV,Radio,Print.
Specialty : Sales, Customer Service
Laughter & Enneagram

3. Published Author

4. http://www1.channelnewsasia.com/amlive/2013/05/13/

5. Service Excellence Tip # 1

6. Notice
your
Customer
Service Excellence Tip # 2

7. Smile
from
the
Heart
Service Excellence Tip # 3

8. G : Greet
S : Smile
T : Thank
Service Excellence Tip # 4

9. Know
your
Product
Service Excellence Tip # 6

10. Give
Customer
Full
Attention
Service Excellence Tip # 5

11. Provide
Alternatives
Service Excellence Tip # 7

12. Change
Choice
of
Words
Service Excellence Tip # 8

13. C : Calm
L : Listen with
Empathy
A : Acknowledge
Issue
P : Problem
Solver
Service Excellence Tip # 9

14. Thank
the
Customer
Service Excellence Tip # 10

15. Thank
You!
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