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LIVErtising.NET
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Issues in
Marketing
Communication
1
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https://youtu.be/
D3qltEtl7H8?
list=PLJKL6MvJR-
AQAaQVzeFXIXsawMvm
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talking
dialogue
listening
genuine
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billboard
coupons
print campaign
28 to 34, modest
disposable income
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14% of people
trust ads
78%of people
trust
recommendations
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14% of people
trust ads
78%of people
trust
recommendations
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They also show the
highest levels of trust
in 18 of 19
advertising formats/
channels, including
TV, newspapers and
magazines (…)
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http://www.nielsen.com/content/dam/corporate/us/en/reports-downloads/2015-reports/global-trust-in-advertising-report-sept-2015.pdf
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Bring the
LOVE back
1
Issues in marketing
COMMUNICATION
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Students averaged 72 percent on
questions after note-restructuring
activity, whereas they averaged 61
percent for other weeks.
That’s 11 raw percentage points.
http://www.facultyfocus.com/articles/teaching-and-learning/students-taking-notes/
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#LIVErtising
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Bring the
LOVE back
1
From communication to
CONVERSATIONS
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https://youtu.be/
kNxgxF-7SfA?
list=PLJKL6MvJR-
AQAaQVzeFXIXsawM
vmZBAsZ
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brand bashing
hashtag-hijacking
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UGC
24
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12$ 2.6M$
13 #5
2 #1
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http://susanetlinger.files.wordpress.com/2014/02/screen-shot-2014-02-03-at-2-16-03-pm.png
32
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https://www.marketingtechblog.com/perscio-analysis-super-bowl-xlix/
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How?
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https://youtu.be/NUGjtR8-Mn0?list=PLJKL6MvJR-AQAaQVzeFXIXsawMvmZBAsZ
engagement is about creating a
deeper level of interaction
between yourself and your
readers as well as between your
readers and other readers.
Tara Hunt - TheWhuffie Factor
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Integrity
Engagement
Products
Purpose
Operations
55%
54%
49%
43%
37%
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Really?
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Integrity
Engagement
Products
Purpose
Operations
55%
54%
49%
43%
37%
-23
-23
-15
-15
-9
engagement is about creating a
deeper level of interaction
between yourself and your
readers as well as between your
readers and other readers.
Tara Hunt - TheWhuffie Factor
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AmplifyInteractBuild
Launch your
page Respond to
fans & anyone
Get shares
Build a
fan base
Publish to
fans
Listen to
fans & anyone
Get WOM
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Build Interact Amplify
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Embeds
54
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• As individuals
• Based on what they do
• Continuously over time
• Directed towards an outcome
• Everywhere they are
• Fast as digital
• Giving measurable impact
http://whitepapers.venturebeat.com/content41677
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“I work for an awesome
company that makes
news videos. I have put
my life into this job, but
my boss says quantity,
speed and views are what
is most important.
Marina Shifrin
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The contents that constitute your brand
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3
2
1
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1
2
3
4
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#LIVErtising
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Are traditional
media DEAD?
2
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LIVE 16.2
From BROADcast to UNIcast
The digitisation of TV
Advertising?
71
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From
BROADcast
to
UNIcast
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1927
Growing
audiences
phase
1
phase
2
phase
3
1970 2013-30
Fragmenting
audiences
Discovering
audiences
http://lp.liveramp.com/WP-2015-05-AddressableTV_.html?utm_source=BrightTALK&utm_medium=Webinar&utm_content=Whitepaper&utm_campaign=Addressable-TV
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https://youtu.be/
d-2XyBD1ego?
list=PLJKL6MvJR-
AQAaQVzeFXIXsawMv
mZBAsZ
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IPTV
TP Services
TShift
VOD
MOD
PShift
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atawad
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1 2 3 4 5 6
TV’s digitisation
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TV is still going strong, digital
is growing, mobile is leading
1
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2
https://youtu.be/jgHmS4HNtVk?list=PLJKL6MvJR-
AQAaQVzeFXIXsawMvmZBAsZ
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multiscreening
second screen
social television
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2
Multiscreen is the new TV
norm
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3
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3
TV is in the app - on mobile
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CloudTV
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4
TV is moving to the cloud
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5
TV sets are getting smart
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5
TV sets are getting smart
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6
TV is OTT
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In broadcasting, over-the-
top content (OTT) refers to
delivery of audio, video, and
other media over the
Internet without the
involvement of a multiple-
system operator in the
control or distribution of
the content.
Wikipedia
110
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1
2
3
4
5
6
TV is going strong
Multiscreen = new normal
TV is in the app on mobile
TV is in the cloud
the TV set is getting smart
TV is OTT
113
114
https://www.youtube.com/watch?
v=WHMCyCd5SDk&index=22&list=PLJKL6MvJR-
AQAaQVzeFXIXsawMvmZBAsZ
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Advertising?
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TV ads are now addressable
1
The ability to send a specific
message to a specific
household’s TV
Tracey Scheppach, Executive Vice President MediaVest
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Addressable TV brings some
of the exciting targeting and
measurement capabilities of
digital marketing to the
immersive world of sight,
sound and motion that is
offered by television
Tracey Scheppach, Executive Vice President MediaVest
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Unicast
Closed loop
ROI
First-party
data
Multi-touch
attribution
“True”
target
1.
2.
3.
4.
5.
What advantages do addressable ads offer?
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2
TV has become a multiscreen
experience
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http://www.slideshare.net/wearesocialsg/from-second-screen-to-multiscreen-we-are-socials-guide-to-social-screens
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http://www.slideshare.net/wearesocialsg/from-second-screen-to-multiscreen-we-are-socials-guide-to-social-screens
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During ads, second screen becomes first one
Programs that generate “buzz” suffer less from zapping
Source : Audimetrie CIM, 2013 (26/08-03/11), Commercial channels North :
VTM, 2Be, Vier, Vijf, Vitaya; South : La Une; La Deux, RTL-Tvi, Club RTL,
Plug RTL, 15-54, 18h55-22h35, Live+6, Spots entractes, only commercials
time bands, Lead in/ out 5min
Programs buzz = Ranking programs Sept-Oct, top 40 on messages, TEVIZZ
-58%-38%
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SRP = 0,77 (av. 0,13)
SRP = 0,91 (av. 0,27)
TV Reach 20% - 842 640
Total messages – 6 498
Source : SRP on Sport, North&South, 15-54 year
TV Reach 20% - 632 609
Total messages – 5 751
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Native advertising
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3
TV is in the app - on mobile
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https://
www.youtube.com/
watch?
v=qtL4pXGb7pI&inde
x=23&list=PLJKL6MvJR
-
AQAaQVzeFXIXsawMv
mZBAsZ
6
10
13
14
ad
ad + br
ad + like
ad + br + ms
http://news.shazam.com/pressreleases/absolut-gillette-and-jaguar-increase-television-ad-recall-likeability-with-shazamable-ads-1037055
https://
www.youtube.com/
watch?
v=PMmMahaHpg4&in
dex=24&list=PLJKL6M
vJR-
AQAaQVzeFXIXsawMv
mZBAsZ
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4
New ad formats
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139
https://www.youtube.com/watch?v=v-
ahlbWNZPk&index=21&list=PLJKL6MvJR-
AQAaQVzeFXIXsawMvmZBAsZ
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5
TV ads are measurable
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http://lp.liveramp.com/WP-2015-05-AddressableTV_.html?utm_source=BrightTALK&utm_medium=Webinar&utm_content=Whitepaper&utm_campaign=Addressable-TV
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147
148
https://youtu.be/U2Sn_Clhsm8
149 https://youtu.be/Lzxlo6_AkF0?list=PLJKL6MvJR-AQAaQVzeFXIXsawMvmZBAsZ
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151
152
30% 30%
Leads
y/y
CPL
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6
TV ads are programmatic
It helps automate the decision-
making process of media buying by
targeting specific audiences and
demographics. Programmatic ads are
placed using artificial intelligence
(AI) and real-time bidding (RTB) for
online display, social media
advertising, mobile and video
campaigns, and is expanding to
traditional TV advertising
marketplaces.
MarketingLand.com
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1
2
3
4
5
6
TV ads are addressable
TV is multiscreen
TV is in the app on mobile
New ad formats
TV ads are measurable
TV ads are programmatic
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While it's not yet possible to watch every piece of TV
programming anytime, anywhere, and on any screen,
consumer demand for that is growing. Bringing about this
ubiquity requires a shift in TV programming from delivery over
the air or via satellite or cable, to delivery over the internet.
Seems simple, right?
It's actually much easier said than done. For TV programmers,
distributors, and advertisers, the shift to TV over the
internet is game-changing. In fact, saying it's incredibly
complex might even be an understatement. This shift is
having a profound impact on television delivery,
advertising, and the viewer experience.
https://www.thinkwithgoogle.com/articles/evolution-of-tv-7-dynamics-transforming-tv.html
LIVErtising.NET
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Mapping out
the JOURNEY
3
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Creativity
Conversation
Control
Cloud
Co-creators
Content
Connected
Community
01.
02.
03.
04.
05.
06.
07.
08.
Personalisation -
Platforms -
Participation -
Posting -
Peer-to-peer -
PROsumers -
01
02
03
04
05
06
163
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Loyalty > advocacyL
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Post-tailTM
POST PURCHASE
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Post-tailTM
POST PURCHASE
Touchpoints - the many
critical moments when
customers interact with the
organisation and its
offerings on their way to
purchase and after.
Alex Rawson, Ewan Duncan & Conor Jones, HBR September 2013
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01.
Advocacy
Touchpoints & MOTs
PPurchase loyalty
Cross-device
C/P
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Loyalty > advocacyL
Consumers’ Decision
Journey
Consumers’ Decision
Journey - the sequence of
interactions consumers
have before they achieve a
certain aim - for instance,
transferring cable service to a new
address, or even discovering and
buying the right mascara.
David C. EDELMAN & Marc SINGER, HBR, November 2015
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CONSIDERATION
EVALUATION
PURCHASE
EXPERIENCE
LOYALTY
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advertising
W-O-M
search
UGC
recommendations
showrooming
POS
service
Community Man
After sales
CRM
quality
EVALUATION
PURCHASE
EXPERIENCE
LOYALTY
CONSIDERATION
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EVALUATION
PURCHASE
EXPERIENCE
LOYALTY
CONSIDERATION
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http://fr.slideshare.net/McK_CMSOForum/consumer-decision-journeys/17-McKinsey_Company_Four_trends_shape
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Journey mapping means
figuring out what it’s like
for customers to interact
with your brand over time
and across different
channels.
Hannah ALVAREZ, Head of Content Marketing at User Testing, 2015,The
No-Nonsense Guide to Mapping the Customer Journey
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https://blog.usertesting.com/wp-content/uploads/2015/04/customer-journey-map-with-personas.png
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http://www.designthinkersacademy.com/freedownload_customerjourneycanvas/
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https://youtu.be/67Fw855WzVc
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Digitisation &
streamlining 1 2
3 4
Proactive
personalisation
Contextual
interaction
Journey
innovation
Shaping the Customer Journey
David C. EDELMAN & Marc SINGER, HBR, November 2015
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http://www.mobilecommercedaily.com/office-depot-triggers-automatic-in-store-check-ins-via-app-update
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Funnel
CD Journey
CDJ mapping
CDJ shaping
micromoments
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https://www.thinkwithgoogle.com/micromoments/intro.html
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http://www.latitudegroup.com/
education/glossary
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# 4
From LISTENING
to INSIGHTS
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Brands must meet their
customers in their venue of
choice and a slow or silent
response simply isn’t an
option.
Millward Brown Digital Senior Vice President, Media Practice Michael Perlman
53%
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Brand
building -
image
advertising
Customer
Service
Conver-
sion
A huge impact for companies
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https://www.brandwatch.com/wp-content/uploads/2015/01/Brandwatch-Retail-Report.pdf
11%
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1.
2.3.
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https://www.youtube.com/watch?v=1U-3Dh5klqA&list=PLJKL6MvJR-AQAaQVzeFXIXsawMvmZBAsZ&index=20
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Listening?
The study of naturally
occurring
conversations,
behaviours, and signals
that may or may not be
guided, that brings the
voice of people’s lives
into the brand
Stephen D. Rapport, Listen First, Advertising Research
Foundation
The study of
naturally
occurring
conversations,
behaviours, and
signals
that may or
may not be
guided, that
brings the voice
of people’s lives
into the brand
A social signal is a measure
of social media activity,
such as a vote, share, Like,
or other engagement type
that a search engine might
take into consideration as
part of its ranking
algorithms.
Adam Binder, Simply Measured, Social Signals are Getting Louder
(You Should Pay Attention), Feb 16, 2016
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Social Media MONITORING
Social Media RESEARCH
Tracking	online	brand	mentions		
on	a	daily	basis	
Analysing	naturally	occurring	online	
conversations	to	better	understand	WHY	people	
do	what	they	do,	say	what	they	say
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Social Media MONITORING
Social Media RESEARCH
• PR	
• Crisis	management	&	brand	protection	
• Customer	service	
• Engagement	
• Sentiment	analysis	
• Influencer	spotting
• WHY	consumers	do	what	they	do	
• HOW	do	they	use	the	product	
• WHAT	could	improve	the	service	
• WHERE	do	consumers	communicate	
• Product	development	&	improvement	
• Strategic	decisions
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Social Media MONITORING
Social Media RESEARCH
•Search	engines:	VERTICAL	vs	HORIZONTAL	
•Social	media	DASHBOARDS	
•social	INTELLIGENCE:	free	vs	paying	
•Social	INFLUENCE	measurement	
•ANALYTICS	tools
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LIVErtising.NET
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# 5
Digital is not
a channel
LIVErtising 16.5
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02
DIGITAL is where
people engage
most comfortably,
i.e. interact and
amplify
01
DIGITAL is the
explosive engine of
communication media
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80+
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80+
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50+
50+
235
23%
53%
80%
Adblockers???
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02
DIGITAL is where
people engage
most comfortably,
i.e. interact and
amplify
03
DIGITAL is
increasingly
mobile,
decidedly
01
DIGITAL is the
explosive engine of
communication media
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#FOMO
#FOLO
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<…> can be referred to as immersive
multimedia or computer-simulated
reality, replicates an environment that
simulates a physical presence in places in
the real world or an imagined world,
allowing the user to interact in that
world. Virtual realities artificially create
sensory experiences, which can include
sight, touch, hearing, and smell.
https://en.wikipedia.org/wiki/Virtual_reality
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http://fr.slideshare.net/developerforce/a-literal-360degree-view-of-your-data-with-google-cardboard
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245 https://youtu.be/ceRe6SmA2Rg
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02
DIGITAL is where
people engage
most comfortably,
i.e. interact and
amplify
03
DIGITAL is
going mobile,
decidedly
01
DIGITAL is the
explosive engine of
communication media
04
MOBILE
digital is
going VR
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https://www.facebook.com/ATT/videos/vb.8576093908/10153732883568909/?type=2&theater
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250
Adver-
tising?
251 https://youtu.be/EM_QmGHbG5Y
https://youtu.be/pKT7zZ7Lo6w
253
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2 personal comments
on the side line…
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02
DIGITAL is where
people engage
most comfortably,
i.e. interact and
amplify
03
DIGITAL is
going mobile,
decidedly
01
DIGITAL is the
explosive engine of
communication media
04
MOBILE digital is
going VR,
unsustainably
LIVErtising.NET
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258
back to digital…
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Why?
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F e a t u r e s S l i d e s
The speed of change
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10	man	
1M	users	
$0	raised
1000	staff	
1M	users	
$10M	raised
100	staff	
10M	users	
$1M	raised
2000 Today Tomorrow
make	tech buy	tech
built	around	
tech
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266
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LIVErtising.NET
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# 5
Digital is not
a channel
LIVErtising 16.5 (part 2)
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02
DIGITAL is where
people engage
most comfortably,
i.e. interact and
amplify
03
DIGITAL is
going mobile,
decidedly
01
DIGITAL is the
explosive engine of
communication media
04
MOBILE
digital is
going VR
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Why?
272
Digital in the CORE01
1.
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274
2. Removing Friction
Digital in the CORE01
1.
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http://youtu.be/g8h_i8qv1FY
(It) is anything that slows the
customer down from making a
purchase or completing any kind of
transaction. Customers will always
follow the path of least resistance. If
you want to generate more sales,
you have to identify the
(bottlenecks) in your selling system
and eliminate them.
Michael Hyatt, http://michaelhyatt.com/friction-and-the-consumer-
experience.html
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m-payment
mobile wallets
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POS P2P
e & m in-app
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1 2 3 4 5
Why is it important now?
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1 2 3
What is in it for the user?
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1 2 3 4
and for the providers?
When you sign up for Google Payments, you are
creating a Google Payments Account that is associated
with your Google Account. (…) you may be asked to
provide the following information: Credit or debit card
number and card expiration date, bank account
number and expiration date, address, phone number,
date of birth, social security number or taxpayer
identification number (or some other government-
issued identification number), and for sellers or
businesses specifically, your business category and
certain information about your sales or transaction
volume. In some cases, we may also ask you to send us
additional information or to answer additional
questions to help verify your information. Finally, if
you register a Carrier Billing Account, we will ask you
to provide us with certain information about your
mobile telephone account.
Google Payments Privacy Notice - Last modified June 30, 2015
When you sign up for Google Payments, you are
creating a Google Payments Account that is
associated with your Google Account. (…) you may
be asked to provide the following information: Credit
or debit card number and card expiration date, bank
account number and expiration date, address, phone
number, date of birth, social security number or
taxpayer identification number (or some other
government-issued identification number), and for
sellers or businesses specifically, your business
category and certain information about your sales
or transaction volume. In some cases, we may also
ask you to send us additional information or to answer
additional questions to help verify your information.
Finally, if you register a Carrier Billing Account, we
will ask you to provide us with certain information
about your mobile telephone account.
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288
TT
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289
Belgium?
290 https://youtu.be/45CSIzlpv4U
291
POS P2P
e & m in-app
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293
TT
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Adver-
tising?
TV ads are now addressable
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tracking
analytics
attribution
ROI
298
299
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02
DIGITAL is where
people engage
most comfortably,
i.e. interact and
amplify
03
DIGITAL is
going mobile,
decidedly
01
DIGITAL is the
explosive engine of
communication
04
MOBILE
digital is
going VR
05
DIGITAL is not an
additional channel - it
is a life-changer
and a business-
changer
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301
F e a t u r e s S l i d e s
This is only the
beginning
of the story!
LIVErtising.NET
IHECS	2015-16
# 6
The Internet’s
big bang*
LIVErtising 16.6
* and what it means
for advertising
LIVErtising.NET
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303
the internet’s
big bang
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the
communication
internet
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the
iot
a development of internet
connectivity beyond
traditional devices like
computers, tablets,
smartphones, consoles and
wearables, in which everyday
objects have sensors and
network connectivity, allowing
them to sense, send and
receive data.
a development of internet
connectivity beyond
traditional devices like
computers, tablets,
smartphones, consoles and
wearables, in which everyday
objects have sensors and
network connectivity, allowing
them to sense, send and
receive data.
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308
https://youtu.be/QSIPNhOiMoE
309
3
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312 https://youtu.be/0HxZuQ0woLY?list=PLJKL6MvJR-AQAaQVzeFXIXsawMvmZBAsZ
313
314
315
317
http://www.bbc.com/news/technology-35642749
LIVErtising.NET
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318
F e a t u r e s S l i d e s
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319
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https://www.youtube.com/watch?v=2Y0bMX3TVi0
322
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range
power
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325
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Adver-
tising?
LIVErtising.NET
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336
https://www.digitalwallonia.be/mforum18_mobilebigdata/
https://www.digitalwallonia.be/mforum18_mobilebigdata/
IHECS	2015-16
339
problems
solutions
semantics
code
ambiguity
probabilistic
no prior semantics
natural lg
A
B
From ANALYTICS
to
COGNITIVE
problem solving
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340
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341
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342
Imagine that your home security system lets you
know when your kids get home from school. As
they’re grabbing an afternoon snack, your
kitchen takes inventory and sends a shopping
list to your local supermarket. There, robots
prepare the goods and pack them for home
delivery into an autonomous vehicle – or a
drone. Meanwhile, your smart watch, connected
to a system that senses and analyzes real-time
health indicators, alerts you to a suggested
dinner menu it just created based on your
family’s nutritional needs and ingredients
available in your pantry. If you signal your
approval, it offers to warm the oven before you
get home from work.
Daniel Wellers, Director at SAP Community Network Marketing
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348
https://www.youtube.com/watch?v=mgPQevfTWP8&index=13&list=PLJKL6MvJR-
AQAaQVzeFXIXsawMvmZBAsZ
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https://www.youtube.com/watch?
v=7JHbpdt8Av8&index=12&list=PLJKL6MvJR-
AQAaQVzeFXIXsawMvmZBAsZ
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LIVErtising.NET
IHECS	2015-16
# 7
the Digital advertising
ecosystem
LIVErtising 16.7
WHY
GO
DIGITAL ?
DIGITAL
=
JOBS !
DIGITAL
=
ECONOMIC
DEVELOPMENT !
DIGITAL
=
AUDIENCE !
THE DIGITAL
ADVERTISING
ECOSYSTEM
LIVErtising.NET IHECS	2014-2015358
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IHECS	2015-16
359
Text Here
Text Here
Text Here
Text Here
Text Here
affiliation
search
display
emailing
social med
mobile
native
classified
VR / AR
The digital advertising ecosystem
affiliation
1 2 3
Affiliate	=	
referral	
site
Merchant	
site
affiliation
affiliation
affiliation
https://youtu.be/s9NOJI1iA6c?list=PLOLW8nkq74tgW6BxbvCXtT0dxZpRjufgS
affiliation
affiliation
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366
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367
1,000
1,100
COOKIE TRACKING?
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370
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371 http://2012books.lardbucket.org/books/an-introduction-to-business-v1.0/s19-managing-information-and-techn.html#collins-ch15_s06_s03_s03_s01_f01
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374
COOKIE
THREATENED?
LIVErtising.NET
IHECS	2015-16
376
https://youtu.be/9iL8pGHgBjU
41
50⅓
21
LIVErtising.NET
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378
“(…)Google, Amazon,
and MS are paying
the owner of Adblock
Plus to Unblock ads
on their websites”
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379
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02
03
01
limited
REACH
poor CROSS-DEVICE
tracking
PRIVACY
concerns
LIVErtising.NET
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381
If you continue to use
this site without
changing the
settings, you consent
to the use of the
cookies.
ADVERTISING IN A
COOKIE-LESS
WORLD?
LIVErtising.NET
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385
1
2
3
Advertising in a cookie-less world?
1
2
3
Advertising in a coolie-less world?
Removing Friction
1
2
3
Advertising in a coolie-less world?
http://panopticlick.eff.org/
LIVErtising.NET
IHECS	2015-16
393
KNOWN
STABLE
STATIS-
TICAL
ID
MEANING IN
THE ADVERTISER’S
TERMS
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396 www.ovrdrv.com/wp-content/uploads/2015/10/Digital-Advertising-Guide-2nd-Edition.pdf
Contextual tgtg
Behavioural tgtg
Statistical ID
Demogr tgtg
soc media prof
stagle/known ID
LIVErtising.NET
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397
Touchpoints
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398
https://support.google.com/analytics/?hl=en?utm_medium=email&utm_source=newsletter&utm_campaign=novemberlapse&utm_content=en_us
LIVErtising.NET
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399
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S i l o s
LIVErtising.NET
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401
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402
Text Here
Text Here
Text Here
Text Here
affiliation
Text Here
search
display
emailing
social med
mobile
native
classified
VR / AR
The digital advertising ecosystem
LIVErtising.NET
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403
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404
Owned
ON / OFFline
Paid
ON / OFFline
Earned
ON / OFFline
Shared ON / OFFline
LIVErtising.NET
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405
Hub
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408
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409
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411
https://youtu.be/s7wmiS2mSXY?list=PLJKL6MvJR-AQAaQVzeFXIXsawMvmZBAsZ
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413
414
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IHECS	2015-16
# 8
Webdesign:
Draper AND Nerd
LIVErtising 16.8
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420
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https://www.google.com/trends/
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428
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http://cdn2.hubspot.net/hubfs/516462/20150521_CX-Telenet_AdobeUseCase.pdf?t=1434967037352
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432
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436
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437
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438
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439
440
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442
443
https://www.youtube.com/watch?v=inq0UkGE-jE&list=PLJKL6MvJR-AQAaQVzeFXIXsawMvmZBAsZ&index=9
https://www.youtube.com/watch?v=TxkiTL9QjJE&list=PLJKL6MvJR-AQAaQVzeFXIXsawMvmZBAsZ&index=8
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http://goo.gl/bL9ldv
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446
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447
• CTA: wording, size, colour, location...
• Headline (id.)
• Copy: Product/service description
• Design: style, colours, background, size,
position
• Visuals: position, size, people/abstract,
gender, …
• Forms: length, type of fields, place, CTA…
• Pricing, promotional offers...
LIVErtising.NET
IHECS	2015-16
448
1
2
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451
AmplifyInteractBuild
Launch your
page Respond to
fans & anyone
Get shares
Build a
fan base
Publish to
fans
Listen to
fans & anyone
Get WOM
LIVErtising.NET
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452
Measuring	online	acNvity:	tracking	
– Reach	
• Visits,	unique	visitors,	repeat	visitors,	bounce	rate	
– InteracNon	
• 	Visit	dura`on,	page	views,	Conversion	(visit	>	lead	>	sales),	
PDF	download,	newsleeer	subscrip`on,	
– AmplificaNon	
• RSS,	shares,	embeds,	viral	effect,	hashtag	engagement
LIVErtising.NET
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453
Bounce rate
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454
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455
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456
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457
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1
3
LIVErtising.NET
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461
https://youtu.be/mf_DTA7CW9Q
LIVErtising.NET
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462
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463
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1
12
11
43
1
5
Data tracking
API
Bounce rate
Heat maps
A/B testing
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470
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471
9
SM 101
(don’t get me wrong)
LIVErtising 16.9 A
LIVErtising.NET
IHECS	2015-16
472
Text Here
Text Here
Text Here
Text Here
Text Here
affiliation
search
display
emailing
social med
mobile
native
classified
VR / AR
The digital advertising ecosystem
LIVErtising.NET
IHECS	2015-16
473
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474
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475
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476
Presence Engagement
= Interaction + Advocacy
LIVErtising.NET
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477
LIVErtising.NET
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478
Brand building CRM
Conversion/
transactional
A major impact for corporations
“What can I do with it?”
Think
OUTSIDE
the
(social media) box
Visual	+	addictive	+	young	+	
geoloc	+	free
http://marketingeasy.net/dppd-missing-persons-unit-blind-date-tinder-campaign/2014-08-27/
LIVErtising.NET
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488
Think
OUTSIDE
the
(social media) box
LIVErtising.NET
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490
SocMed, OK!
But Why?
LIVErtising.NET IHECS	2014-2015
8	Reasons…
1.	Produce	launch	
2.	Awareness	building	
3.	Market	research	
4.	Sales	increase	
5.	Trial	encouragement	
6.	Better	Customer	Service	
7.	Brand	loyalty	building	
8.	Better	targeting	&	Adspend	optimisation
492
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THE 1 REASON?
Audience!
LIVErtising.NET
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496
How	much	time?	
avge:	2.6+
LIVErtising.NET
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498
How	many	people?
LIVErtising.NET IHECS	2014-2015499
How	often?
LIVErtising.NET IHECS	2014-2015500
How	many	
platforms?
Audience!
Jobs!
LIVErtising.NET
IHECS	2015-16
502
SocMed, OK!
But How?
LIVErtising.NET
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505
a PRESENCE
a STRATEGY
LIVErtising.NET
IHECS	2015-16
506
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https://youtu.be/mhneg-QWoMs
LIVErtising.NET
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OBJ
PLAN of ACTIONS
Strategy
Tactic	2Tactic	1
Tactic	3 Tactic	N
Why?
What?
How?
Mission
Goals
Cy
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2
3
1
LIVErtising.NET
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OBJ
PLAN of ACTIONS
Strategy
Tactic	2
Tactic	1
Tactic	3
Tactic	N
K	P	I
metrics
Cy
STRAT KPI
METRICTACT
awareness	building
lead	generation
brand	reputation
promoted	tweets
CTR
#	SM	leads	/	total	#	leads
#	pos	-	#	neg	/	#	pos	+	#	neg
#	of	RT
#	likes	+	#	shares	+	#	cmts	/	#	msges
FB	page
#	likes
CTA	on	website
Let’spractise,shallwe?
LIVErtising.NET
IHECS	2015-16
512
# pos - # neg / # pos +
# likes + # shares + # cmts
# SM leads / total #
Engagement rate
Lead Generation Efficiency
Sentiment (ratio)
1
2
3
LIVErtising.NET
IHECS	2015-16
513
http://1drv.ms/1GKoxPH
http://1drv.ms/19CEjPt
http://1drv.ms/19CEjPt
LIVErtising.NET
IHECS	2015-16
514
LIVErtising.NET
IHECS	2015-16
515
LIVErtising.NET
IHECS	2015-16
516
http://go.demandwave.com/rs/306-MLQ-910/images/2016-State-of-B2B-Digital-Marketing.pdf
LIVErtising.NET
IHECS	2015-16
517
http://go.demandwave.com/rs/306-MLQ-910/images/2016-State-of-B2B-Digital-Marketing.pdf
LIVErtising.NET
IHECS	2015-16
518
http://go.demandwave.com/rs/306-MLQ-910/images/2016-State-of-B2B-Digital-Marketing.pdf
LIVErtising.NET
IHECS	2015-16
519
LIVErtising.NET
IHECS	2015-16
520
LIVErtising.NET
IHECS	2015-16
521
OBJ
PLAN of ACTIONS
Strategy
Tactic	2Tactic	1
Tactic	3 Tactic	N
Why?
What?
How?
Mission
Goals
Cy
Who?Audience
K	P	I
metrics
LIVErtising.NET
IHECS	2015-16
522
5 trends
LIVErtising.NET
IHECS	2015-16
523
#1
LIVErtising.NET
IHECS	2015-16
524 https://econsultancy.com/blog/66244-eight-ways-brands-can-add-meerkat-into-their-marketing-mix/
360°
LIVErtising.NET
IHECS	2015-16
525
#2
LIVErtising.NET
IHECS	2015-16
526
LIVErtising.NET
IHECS	2015-16
527
#3
LIVErtising.NET
IHECS	2015-16
528
LIVErtising.NET
IHECS	2015-16
529
LIVErtising.NET
IHECS	2015-16
530
LIVErtising.NET
IHECS	2015-16
531
LIVErtising.NET
IHECS	2015-16
532
LIVErtising.NET
IHECS	2015-16
533
#4
LIVErtising.NET
IHECS	2015-16
534
LIVErtising.NET
IHECS	2015-16
535
#5
LIVErtising.NET
IHECS	2015-16
536
LIVErtising.NET
IHECS	2015-16
537
Video
Messaging
Wearables
Buy
button
Anonymous
LIVErtising.NET
IHECS	2015-16
538
9
LIVErtising 16.9 B
LIVErtising.NET
IHECS	2015-16
539
LIVErtising.NET
IHECS	2015-16
540
From ORGANIC to PAID (?)
LIVErtising.NET
IHECS	2015-16
541
how many people
you can reach
for free on Facebook
by posting to your
Page
Bryan Boland, Ads Product Marketing team at Facebook, June 5 2014
If you could rate everything that
happened on Earth today that was
published anywhere by any of your
friends, any of your family, any news
source…and then pick the 10 that were
the most meaningful to know today, that
would be a really cool service for us to
build.
That is really what we aspire to have
News Feed become.
Facebook's Chief Product Officer, Chris Cox, 2015
LIVErtising.NET
IHECS	2015-16
544
Pages > 500K
Likes:
2.11%
LIVErtising.NET
IHECS	2015-16
545
1,000
16,000
LIVErtising.NET
IHECS	2015-16
546
LIVErtising.NET
IHECS	2015-16
547
3.61%
impression
LIVErtising.NET
IHECS	2015-16
548
?
LIVErtising.NET
IHECS	2015-16
549
LIVErtising.NET
IHECS	2015-16
550
LIVErtising.NET
IHECS	2015-16
551
LIVErtising.NET
IHECS	2015-16
553
LIVErtising.NET
IHECS	2015-16
554
?
LIVErtising.NET
IHECS	2015-16
555
LIVErtising.NET
IHECS	2015-16
556
LIVErtising.NET
IHECS	2015-16
557
LIVErtising.NET
IHECS	2015-16
558
VS
+ + -
LIVErtising.NET
IHECS	2015-16
559
LIVErtising.NET
IHECS	2015-16
560
LIVErtising.NET
IHECS	2015-16
561
LIVErtising.NET
IHECS	2015-16
562
LIVErtising.NET
IHECS	2015-16
563
LIVErtising.NET
IHECS	2015-16
564
LIVErtising.NET
IHECS	2015-16
565
Read your
Analytics
Don’t skip email
Go native
InvestInvest owned
inbound
1 2
3 Be unfaithful4
Use the Science of
Time
5 6
LIVErtising.NET
IHECS	2015-16
566
Read your
Analytics
2
LIVErtising.NET
IHECS	2015-16
567
Read your
Analytics
2
LIVErtising.NET
IHECS	2015-16
568
Be unfaithful4
LIVErtising.NET
IHECS	2015-16
569
http://www.quicksprout.com/
2015/01/02/what-are-the-best-
times-to-post-on-social-media/?
display=wide
Use the Science of
Time
5
LIVErtising.NET
IHECS	2015-16
570
http://get.simplymeasured.com/rs/801-IXO-022/images/Guide_HowToBuildSocialMediaCalendar.pdf
Use the Science of
Time
5
LIVErtising.NET
IHECS	2015-16
571
LIVErtising.NET
IHECS	2015-16
# 10
Display
LIVErtising 16.10
Display
=
banner
advertising
CTR
LIVErtising.NET
IHECS	2015-16
575
LIVErtising.NET
IHECS	2015-16
576
LIVErtising.NET
IHECS	2015-16
578
LIVErtising.NET
IHECS	2015-16
579
LIVErtising.NET
IHECS	2015-16
580
The
adserver
LIVErtising.NET
IHECS	2015-16
582
https://wiki.appnexus.com/display/industry/Ad+Tags
User	visits	
webpage
Impression	
counted	&	visit	
recorded
ANALYTICS
tag
User	visits	
webpage
Impression	
counted	&	visit	
recorded
Criteria	are	
checked A	
D	
S	
E	
R	
V	
E	
R
Ad	is	
selected
Ad	is	
“served”
Ad	
impression	is	
recorded
Page	
(re)loads	
with	the	ad
tag
http://www.ovrdrv.com/wp-content/uploads/2015/10/Digital-Advertising-Guide-2nd-Edition.pdf
Criteria	are	
checked
LIVErtising.NET
IHECS	2015-16
588
LIVErtising.NET
IHECS	2015-16
589
LIVErtising.NET
IHECS	2015-16
590
TARGETING:	
• CONTEXTUAL	
• BEHAVIOURAL
LIVErtising.NET
IHECS	2015-16
591
LIVErtising.NET
IHECS	2015-16
592
LIVErtising.NET
IHECS	2015-16
593
LIVErtising.NET
IHECS	2015-16
594
LIVErtising.NET
IHECS	2015-16
595
LIVErtising.NET
IHECS	2015-16
596
REmarketing
REtargeting
It is the process of
serving ads to leads
who have bounced or
abandoned your
site… so as to get
them to return &
convert
LIVErtising.NET
IHECS	2015-16
599
01
Conversion
Provides	advertisers	with	more	
opportunities	to	convert	leads	into	
buyers
02
Branding
Keeps	your	website	top-of-mind
03Targeting
Provides	an	opportunity	to	address	leads	who	have	
already	entered	the	conversion	path:	leads	have	already	
shown	an	interest	for	your	offer
04Legal aspect
This	is	not	subject	to	the	opt-in	legal	
restriction
05Competition
Lower	range	of	competitors
06Cross-platform
Retargeting	can	be	implemented	on	different	digital	
channels
LIVErtising.NET
IHECS	2015-16
600
Tag your site
Make lists
Lists are
populated
Create a
campaign
1
2
3
4
http://www.example-site.com	
http://www.example-site.com/sports	
http://www.example-site.com/sports/basketball	
http://www.example-site.com/sports/football	
http://www.example-site.com/leisure/home	
http://www.example-site.com/leisure/garden	
http://www.example-site.com/leisure/sport/walking	
http://www.example-site.com/leisure/goingout	
List	name:	”Category	Sports"		
List	definition:	"URL	contains	sports”
LIVErtising.NET
IHECS	2015-16
602
Audience
Create	segmented	audience	
lists	corresponding	to	real	
interests		
&	behaviours	in	your	audience
										Your	3	keys	to	success
Creative
Connect	with	each	
audience	segment	with	
messages	tailored	to	their	
behaviour	or	interest	and	
meeting	their	needs
Context
Talk	to	each	segment	WHEN	and	WHERE	
they	are	most	likely	to	be	receptive	by	
scheduling	your	messages	at	specific	
TIMES	and	PLACES
1
2
3
LIVErtising.NET
IHECS	2015-16
603
LIVErtising.NET
IHECS	2015-16
604
Web to Web1
In-app2
Web to App3
Cross
device4
LIVErtising.NET
IHECS	2015-16
605
1
2
3
Advertising in a coolie-less world?
LIVErtising.NET
IHECS	2015-16
607
KNOWN
STABLE
STATIS-
TICAL
ID
LIVErtising.NET
IHECS	2015-16
608
Web to Web1
In-app2
Web to App3
Cross
device4
LIVErtising.NET
IHECS	2015-16
609
TARGETING:	
• CONTEXTUAL	
• BEHAVIOURAL
• RETARGETING	
• DAYTIME	TARGETING	
• GEOLOCATION	
• LOOKALIKE	AUDIENCES
LIVErtising.NET
IHECS	2015-16
610
LIVErtising.NET
IHECS	2015-16
611
LIVErtising.NET
IHECS	2015-16
612
Ad Exchange
Programmatic
media/adv/mktg
RTB
LIVErtising.NET
IHECS	2015-16
613
The term Programmatic media
(a.k.a. programmatic marketing or
programmatic advertising)
encompasses an array of technologies
that automate the buying, placement
and optimisation of media inventory,
in turn replacing human-based
methods.
LIVErtising.NET
IHECS	2015-16
614
The term Programmatic media
(a.k.a. programmatic marketing or programmatic advertising)
encompasses an array of
technologies that automate the
buying, placement and
optimisation of media inventory,
in turn replacing human-based
methods.
LIVErtising.NET
IHECS	2015-16
615
The term Programmatic media
(a.k.a. programmatic marketing or programmatic advertising)
encompasses an array of
technologies that automate the
buying, placement and
optimisation of media inventory,
in turn replacing human-based
methods.
LIVErtising.NET
IHECS	2015-16
616
LIVErtising.NET
IHECS	2015-16
617
Inventory
Impressions
CPM
LIVErtising.NET
IHECS	2015-16
618
LIVErtising.NET
IHECS	2015-16
619
LIVErtising.NET
IHECS	2015-16
620
LIVErtising.NET
IHECS	2015-16
621
LIVErtising.NET
IHECS	2015-16
622
LIVErtising.NET
IHECS	2015-16
623
https://youtu.be/-Glgi9RRuJs
LIVErtising.NET
IHECS	2015-16
624
LIVErtising.NET
IHECS	2015-16
625
17 to 30%
50%
99%
LIVErtising.NET
IHECS	2015-16
626
LIVErtising.NET
IHECS	2015-16
# 11
SEARCH
Issues in Marketing Communication:

LIVErtising 16.11
LIVErtising.NET
IHECS	2015-16
628
Text Here
Text Here
Text Here
Text Here
Text Here
affiliation
search
display
emailing
social med
mobile
native
classified
VR / AR
The digital advertising ecosystem
LIVErtising.NET
IHECS	2015-16
629
LIVErtising.NET
IHECS	2015-16
630
LIVErtising.NET IHECS	2014-2015631
LIVErtising.NET IHECS	2014-2015632
LIVErtising.NET
IHECS	2015-16
633
SEM
SEO
SEA
SEE
THINK
DO
CARE
People who wear clothes (use shoes / phones…)
People (…) who are thinking they need some
People (…) and are looking to buy some now
People who have bought your shoes twice
LIVErtising.NET
IHECS	2015-16
635
																						SERP
LIVErtising.NET
IHECS	2015-16
636
SEM
SEA
SEO
Search engine
optimization, or
SEO, is the process
by which your site
can climb to first
position in search
engine rankings for
a relevant keyword.
Search engine
optimization, or
SEO, is the process of
improving your
website so that it
attracts more
visitors from search
engines.
LIVErtising.NET
IHECS	2015-16
639
LIVErtising.NET
IHECS	2015-16
640
SEO	in	3	
mistakes…!
LIVErtising.NET
IHECS	2015-16
641
Positioning:	#1
S	E	O		?
IP address / GPS location
the SE version.
the SE language the browser settings
search history
your device (mob, dtop, smartTV)
SocMed signals (which, likes, friends…)
+ all personalisation features
LIVErtising.NET
IHECS	2015-16
643
LIVErtising.NET
IHECS	2015-16
644
LIVErtising.NET
IHECS	2015-16
645
LIVErtising.NET
IHECS	2015-16
646
So, logically…
First position
no longer
means
anything…
or not much
LIVErtising.NET
IHECS	2015-16
647
32%
LIVErtising.NET
IHECS	2015-16
648
SEO	is	DEAD!
S E O ?
LIVErtising.NET
IHECS	2015-16
649
LIVErtising.NET
IHECS	2015-16
650 http://neilpatel.com/2016/01/19/everything-you-need-to-know-about-off-page-seo/
LIVErtising.NET
IHECS	2015-16
651
Black Hat SEO
Spamdexing:	
• Keyword	stuffing	
• Invisible	text	
• Cloaking/doorways		
• Scraping/spinning	
• Link	farming	
• Duplicate	content
LIVErtising.NET
IHECS	2015-16
652
LIVErtising.NET
IHECS	2015-16
653
Invisible	text	means	writing	white	
text,	a	list	of	keywords,	on	a	white	
background	to	make	them	invisible	to	
the	human	visitor,	but	readable	by	
the	search	bot.
LIVErtising.NET
IHECS	2015-16
654
LIVErtising.NET
IHECS	2015-16
655
LIVErtising.NET
IHECS	2015-16
656
LIVErtising.NET
IHECS	2015-16
657
LIVErtising.NET
IHECS	2015-16
658
White
Hat
SEO
Black
Hat
SEO
Increasingly
safe
Increasingly
risky
Increasingly
G-tolerated
Increasingly
G-hated
Google’s
tolerance
LIVErtising.NET
IHECS	2015-16
659
LIVErtising.NET
IHECS	2015-16
660
LIVErtising.NET
IHECS	2015-16
661
LIVErtising.NET
IHECS	2015-16
662 http://neilpatel.com/2016/01/19/everything-you-need-to-know-about-off-page-seo/
LIVErtising.NET
IHECS	2015-16
663
SEO	is	DEAD!
S E O ?
LIVErtising.NET
IHECS	2015-16
664
LIVErtising.NET
IHECS	2015-16
665
LIVErtising.NET
IHECS	2015-16
666
LIVErtising.NET
IHECS	2015-16
667
LIVErtising.NET
IHECS	2015-16
668
LIVErtising.NET
IHECS	2015-16
669
LIVErtising.NET
IHECS	2015-16
670
Page	Rank
S E O ?
LIVErtising.NET
IHECS	2015-16
671
Technique
Content
Optimization used to be…
LIVErtising.NET
IHECS	2015-16
672
Technique Content
Social	
signals
UX
Optimization is now…
LIVErtising.NET
IHECS	2015-16
673
SEO	in	3	
mistakes…!
LIVErtising.NET
IHECS	2015-16
674
LIVErtising.NET
IHECS	2015-16
675
LIVErtising.NET
IHECS	2015-16
676
Crawling
Indexing
Ranking
LIVErtising.NET
IHECS	2015-16
677
http://www.webconfs.com/search-engine-spider-simulator.php
LIVErtising.NET
IHECS	2015-16
678
http://www.feedthebot.com/
LIVErtising.NET
IHECS	2015-16
680
LIVErtising.NET
IHECS	2015-16
#11B
search	ON	&	OFF
Issues in Marketing Communication:

LIVErtising 16.11 B
LIVErtising.NET
IHECS	2015-16
682
ON-site OFF-site
Content
HTML
Architec
ture
Black
Hat
01
02
03
04
Links
Trust
Social
Profile
Blocking
LIVErtising.NET
IHECS	2015-16
683
• URL	
• HTML	code	
• HTML	tags	
• UX,	e.g.	speed	&	internal	
links	
• obstacles	(Javascript/	Flash/	Ajax/	
pictures	/	videos)	
• keywords	(choice,	use,	density,	
LSI)	
• content	(coherence,	relevance,	
uniqueness,	freshness)	
• cloaking
ON-site
Content
HTML
Architec
ture
Black
Hat
LIVErtising.NET
IHECS	2015-16
684
LIVErtising.NET
IHECS	2015-16
685
HTML
LIVErtising.NET
IHECS	2015-16
688
Even though this guide's title
contains the words “search engine”,
we’d like to say that you should
base your optimization decisions
first and foremost on what’s best
for the visitors of your site. (…)
your ultimate consumers are
your users, not search
engines.
LIVErtising.NET
IHECS	2015-16
690
http://moz.com/blog/visual-guide-to-keyword-targeting-onpage-optimization
LIVErtising.NET
IHECS	2015-16
691
searchengineland.com/download/seotable/SearchEngineLand-Periodic-Table-of-SEO-2015.pdf
LIVErtising.NET
IHECS	2015-16
692
http://searchengineland.com/download/seotable/SearchEngineLand-Periodic-Table-of-SEO-2015.pdf
LIVErtising.NET
IHECS	2015-16
693
OFF-site
Links
Trust
Social
Profile
Blocking
LIVErtising.NET
IHECS	2015-16
694
LIVErtising.NET
IHECS	2015-16
695
LIVErtising.NET
IHECS	2015-16
696
LIVErtising.NET
IHECS	2015-16
697
OBJ
PLAN of ACTIONS
Tactic	2Tactic	1
Tactic	3 Tactic	N
How?
Strategy
Why?
What?
Mission
Goals
Cy
LIVErtising.NET
IHECS	2015-16
698
1.	1st	position	on	a	keyword	
2.	online	traffic	increase
1.	increase	in	sales	
2.	decrease	in	acquisition	costs	
3.	increase	in	shop	floor	visits	
4.	branding	
5.	ROI	on-	&	offline
visibility	
user	value	
Reach	
Act	
Convert	
Engage	
See	
Think	
Do	
Care
LIVErtising.NET
IHECS	2015-16
699
LIVErtising.NET
IHECS	2015-16
700
Onsite SEO
Insights ?
LIVErtising.NET
IHECS	2015-16
701
load speed
1.21 “
#1
LIVErtising.NET
IHECS	2015-16
702
SEM
http://developers.google.com/speed/pagespeed/insights/
LIVErtising.NET
IHECS	2015-16
703
LIVErtising.NET
IHECS	2015-16
704
Bounce rate
#2
LIVErtising.NET
IHECS	2015-16
705
OK!, but…
don’t forget this is
SEARCH…
So, cherish
your
KEYWORDS!
#3
http://www.forbes.com/sites/joshsteimle/2014/12/23/the-long-tail-and-why-your-seo-keyword-strategy-is-wrong/#59ff746e5b83
# searches
# keywords
in the query
Long Tail
keywords
Head keywords
LIVErtising.NET
IHECS	2015-16
707
LIVErtising.NET
IHECS	2015-16
708
Personas
Analytics
Alternatives
Objectives
P A
A O
LIVErtising.NET
IHECS	2015-16
709
A
http://www.forbes.com/sites/joshsteimle/2014/12/23/the-long-tail-and-why-your-seo-keyword-strategy-is-wrong/#59ff746e5b83
SEE
THINK
DO
# searches
# keywords
in the query
O
Reach
Act
Convert
LIVErtising.NET
IHECS	2015-16
711
?
?
?
?
?
LIVErtising.NET
IHECS	2015-16
712
So, cherish
your
KEYWORDS!
#3
LIVErtising.NET
IHECS	2015-16
713
local seo
#4
LIVErtising.NET
IHECS	2015-16
714
LIVErtising.NET
IHECS	2015-16
715
ROPO
LIVErtising.NET
IHECS	2015-16
716
LIVErtising.NET
IHECS	2015-16
717
Get your basic SEO
in good shape
• Long Tail geo-specific
keywords
• Unique local page for
each store
• NAP
Claim your local
profiles
• Search engines
• Directories
• Check them
• Optimize them
Encourage reviews
& ratings
• Validates your
business
• boosts ranking
• boosts CTR
• boosts conversion
Your customers
like visual
• SE & socmed like
them too
• product demos
• store front, staff
• ALT-tags
Update your
profiles IRT
• specials & news
• across ALL platforms
• NAP
LIVErtising.NET
IHECS	2015-16
718
NAP
LIVErtising.NET
IHECS	2015-16
719
http://localseochecklist.org/
LIVErtising.NET
IHECS	2015-16
720
video seo
#5
LIVErtising.NET
IHECS	2015-16
721
SEM
SEA
SEO
LIVErtising.NET
IHECS	2015-16
722
SERP						
SEA	=	Adwords	=	Auction
LIVErtising.NET
IHECS	2015-16
723
1.Expected CTR
2.Relevance
3. Landing Page
?
AdRank= QS x Max CPC
SEA	=	Adwords	=	Auction
LIVErtising.NET
IHECS	2015-16
724
LIVErtising.NET
IHECS	2015-16
725

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