This is the complete deck of slides used in my Master course on digital marketing communication at IHECS, Brussels, in 2016. It contains eleven chapters, respectively
1. Bring the Love Back
2. Are Traditional Media Dead?
3. Mapping the Journey
4. From Listening to Insights
5. Digital is NOT a channel
6. The Internet's Big Bang
7. The Digital Advertising ecosystem
8. Webdesign: Draper and Nerd
9. Social Media Marketing
10. Display
11. Search
I have provided the links to all videos, also viewable on https://goo.gl/p1p9gi
Get more from the course website LIVErtising.net and Twitter handle @LIVErtising.
I'd be grateful for comments or suggestions, shares and encouragement!
15. Students averaged 72 percent on
questions after note-restructuring
activity, whereas they averaged 61
percent for other weeks.
That’s 11 raw percentage points.
http://www.facultyfocus.com/articles/teaching-and-learning/students-taking-notes/
37. engagement is about creating a
deeper level of interaction
between yourself and your
readers as well as between your
readers and other readers.
Tara Hunt - TheWhuffie Factor
50. engagement is about creating a
deeper level of interaction
between yourself and your
readers as well as between your
readers and other readers.
Tara Hunt - TheWhuffie Factor
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• As individuals
• Based on what they do
• Continuously over time
• Directed towards an outcome
• Everywhere they are
• Fast as digital
• Giving measurable impact
http://whitepapers.venturebeat.com/content41677
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“I work for an awesome
company that makes
news videos. I have put
my life into this job, but
my boss says quantity,
speed and views are what
is most important.
Marina Shifrin
109. In broadcasting, over-the-
top content (OTT) refers to
delivery of audio, video, and
other media over the
Internet without the
involvement of a multiple-
system operator in the
control or distribution of
the content.
Wikipedia
120. Addressable TV brings some
of the exciting targeting and
measurement capabilities of
digital marketing to the
immersive world of sight,
sound and motion that is
offered by television
Tracey Scheppach, Executive Vice President MediaVest
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During ads, second screen becomes first one
Programs that generate “buzz” suffer less from zapping
Source : Audimetrie CIM, 2013 (26/08-03/11), Commercial channels North :
VTM, 2Be, Vier, Vijf, Vitaya; South : La Une; La Deux, RTL-Tvi, Club RTL,
Plug RTL, 15-54, 18h55-22h35, Live+6, Spots entractes, only commercials
time bands, Lead in/ out 5min
Programs buzz = Ranking programs Sept-Oct, top 40 on messages, TEVIZZ
-58%-38%
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SRP = 0,77 (av. 0,13)
SRP = 0,91 (av. 0,27)
TV Reach 20% - 842 640
Total messages – 6 498
Source : SRP on Sport, North&South, 15-54 year
TV Reach 20% - 632 609
Total messages – 5 751
135. 6
10
13
14
ad
ad + br
ad + like
ad + br + ms
http://news.shazam.com/pressreleases/absolut-gillette-and-jaguar-increase-television-ad-recall-likeability-with-shazamable-ads-1037055
154. It helps automate the decision-
making process of media buying by
targeting specific audiences and
demographics. Programmatic ads are
placed using artificial intelligence
(AI) and real-time bidding (RTB) for
online display, social media
advertising, mobile and video
campaigns, and is expanding to
traditional TV advertising
marketplaces.
MarketingLand.com
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While it's not yet possible to watch every piece of TV
programming anytime, anywhere, and on any screen,
consumer demand for that is growing. Bringing about this
ubiquity requires a shift in TV programming from delivery over
the air or via satellite or cable, to delivery over the internet.
Seems simple, right?
It's actually much easier said than done. For TV programmers,
distributors, and advertisers, the shift to TV over the
internet is game-changing. In fact, saying it's incredibly
complex might even be an understatement. This shift is
having a profound impact on television delivery,
advertising, and the viewer experience.
https://www.thinkwithgoogle.com/articles/evolution-of-tv-7-dynamics-transforming-tv.html
169. Touchpoints - the many
critical moments when
customers interact with the
organisation and its
offerings on their way to
purchase and after.
Alex Rawson, Ewan Duncan & Conor Jones, HBR September 2013
174. Consumers’ Decision
Journey
Consumers’ Decision
Journey - the sequence of
interactions consumers
have before they achieve a
certain aim - for instance,
transferring cable service to a new
address, or even discovering and
buying the right mascara.
David C. EDELMAN & Marc SINGER, HBR, November 2015
182. Journey mapping means
figuring out what it’s like
for customers to interact
with your brand over time
and across different
channels.
Hannah ALVAREZ, Head of Content Marketing at User Testing, 2015,The
No-Nonsense Guide to Mapping the Customer Journey
205. Brands must meet their
customers in their venue of
choice and a slow or silent
response simply isn’t an
option.
Millward Brown Digital Senior Vice President, Media Practice Michael Perlman
53%
220. The study of naturally
occurring
conversations,
behaviours, and signals
that may or may not be
guided, that brings the
voice of people’s lives
into the brand
Stephen D. Rapport, Listen First, Advertising Research
Foundation
222. that may or
may not be
guided, that
brings the voice
of people’s lives
into the brand
223. A social signal is a measure
of social media activity,
such as a vote, share, Like,
or other engagement type
that a search engine might
take into consideration as
part of its ranking
algorithms.
Adam Binder, Simply Measured, Social Signals are Getting Louder
(You Should Pay Attention), Feb 16, 2016
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Social Media MONITORING
Social Media RESEARCH
Tracking online brand mentions
on a daily basis
Analysing naturally occurring online
conversations to better understand WHY people
do what they do, say what they say
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Social Media MONITORING
Social Media RESEARCH
• PR
• Crisis management & brand protection
• Customer service
• Engagement
• Sentiment analysis
• Influencer spotting
• WHY consumers do what they do
• HOW do they use the product
• WHAT could improve the service
• WHERE do consumers communicate
• Product development & improvement
• Strategic decisions
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Social Media MONITORING
Social Media RESEARCH
•Search engines: VERTICAL vs HORIZONTAL
•Social media DASHBOARDS
•social INTELLIGENCE: free vs paying
•Social INFLUENCE measurement
•ANALYTICS tools
239. <…> can be referred to as immersive
multimedia or computer-simulated
reality, replicates an environment that
simulates a physical presence in places in
the real world or an imagined world,
allowing the user to interact in that
world. Virtual realities artificially create
sensory experiences, which can include
sight, touch, hearing, and smell.
https://en.wikipedia.org/wiki/Virtual_reality
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02
DIGITAL is where
people engage
most comfortably,
i.e. interact and
amplify
03
DIGITAL is
going mobile,
decidedly
01
DIGITAL is the
explosive engine of
communication media
04
MOBILE digital is
going VR,
unsustainably
276. (It) is anything that slows the
customer down from making a
purchase or completing any kind of
transaction. Customers will always
follow the path of least resistance. If
you want to generate more sales,
you have to identify the
(bottlenecks) in your selling system
and eliminate them.
Michael Hyatt, http://michaelhyatt.com/friction-and-the-consumer-
experience.html
285. When you sign up for Google Payments, you are
creating a Google Payments Account that is associated
with your Google Account. (…) you may be asked to
provide the following information: Credit or debit card
number and card expiration date, bank account
number and expiration date, address, phone number,
date of birth, social security number or taxpayer
identification number (or some other government-
issued identification number), and for sellers or
businesses specifically, your business category and
certain information about your sales or transaction
volume. In some cases, we may also ask you to send us
additional information or to answer additional
questions to help verify your information. Finally, if
you register a Carrier Billing Account, we will ask you
to provide us with certain information about your
mobile telephone account.
Google Payments Privacy Notice - Last modified June 30, 2015
286. When you sign up for Google Payments, you are
creating a Google Payments Account that is
associated with your Google Account. (…) you may
be asked to provide the following information: Credit
or debit card number and card expiration date, bank
account number and expiration date, address, phone
number, date of birth, social security number or
taxpayer identification number (or some other
government-issued identification number), and for
sellers or businesses specifically, your business
category and certain information about your sales
or transaction volume. In some cases, we may also
ask you to send us additional information or to answer
additional questions to help verify your information.
Finally, if you register a Carrier Billing Account, we
will ask you to provide us with certain information
about your mobile telephone account.
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02
DIGITAL is where
people engage
most comfortably,
i.e. interact and
amplify
03
DIGITAL is
going mobile,
decidedly
01
DIGITAL is the
explosive engine of
communication
04
MOBILE
digital is
going VR
05
DIGITAL is not an
additional channel - it
is a life-changer
and a business-
changer
306. a development of internet
connectivity beyond
traditional devices like
computers, tablets,
smartphones, consoles and
wearables, in which everyday
objects have sensors and
network connectivity, allowing
them to sense, send and
receive data.
307. a development of internet
connectivity beyond
traditional devices like
computers, tablets,
smartphones, consoles and
wearables, in which everyday
objects have sensors and
network connectivity, allowing
them to sense, send and
receive data.
343. Imagine that your home security system lets you
know when your kids get home from school. As
they’re grabbing an afternoon snack, your
kitchen takes inventory and sends a shopping
list to your local supermarket. There, robots
prepare the goods and pack them for home
delivery into an autonomous vehicle – or a
drone. Meanwhile, your smart watch, connected
to a system that senses and analyzes real-time
health indicators, alerts you to a suggested
dinner menu it just created based on your
family’s nutritional needs and ingredients
available in your pantry. If you signal your
approval, it offers to warm the oven before you
get home from work.
Daniel Wellers, Director at SAP Community Network Marketing
542. how many people
you can reach
for free on Facebook
by posting to your
Page
Bryan Boland, Ads Product Marketing team at Facebook, June 5 2014
543. If you could rate everything that
happened on Earth today that was
published anywhere by any of your
friends, any of your family, any news
source…and then pick the 10 that were
the most meaningful to know today, that
would be a really cool service for us to
build.
That is really what we aspire to have
News Feed become.
Facebook's Chief Product Officer, Chris Cox, 2015
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The term Programmatic media
(a.k.a. programmatic marketing or
programmatic advertising)
encompasses an array of technologies
that automate the buying, placement
and optimisation of media inventory,
in turn replacing human-based
methods.
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The term Programmatic media
(a.k.a. programmatic marketing or programmatic advertising)
encompasses an array of
technologies that automate the
buying, placement and
optimisation of media inventory,
in turn replacing human-based
methods.
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The term Programmatic media
(a.k.a. programmatic marketing or programmatic advertising)
encompasses an array of
technologies that automate the
buying, placement and
optimisation of media inventory,
in turn replacing human-based
methods.
634. SEE
THINK
DO
CARE
People who wear clothes (use shoes / phones…)
People (…) who are thinking they need some
People (…) and are looking to buy some now
People who have bought your shoes twice
637. Search engine
optimization, or
SEO, is the process
by which your site
can climb to first
position in search
engine rankings for
a relevant keyword.
642. IP address / GPS location
the SE version.
the SE language the browser settings
search history
your device (mob, dtop, smartTV)
SocMed signals (which, likes, friends…)
+ all personalisation features
689. Even though this guide's title
contains the words “search engine”,
we’d like to say that you should
base your optimization decisions
first and foremost on what’s best
for the visitors of your site. (…)
your ultimate consumers are
your users, not search
engines.
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Get your basic SEO
in good shape
• Long Tail geo-specific
keywords
• Unique local page for
each store
• NAP
Claim your local
profiles
• Search engines
• Directories
• Check them
• Optimize them
Encourage reviews
& ratings
• Validates your
business
• boosts ranking
• boosts CTR
• boosts conversion
Your customers
like visual
• SE & socmed like
them too
• product demos
• store front, staff
• ALT-tags
Update your
profiles IRT
• specials & news
• across ALL platforms
• NAP