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Customer Experience Strategist
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John M. Perez is a Customer Experience Expert, Speaker, and Entrepreneur.
He is currently a Customer Experience Strategist with Rightnow/Oracle and is working with their largest customers to help improve their online customer service experience and contact center operations.
John is featured as a Customer Experience expert on RightNow’s website and actively engages in the customer experience and customer service community through his blog thought leadership and social media engagement on various topics.
Prior to joining Oracle, John spent 6 years of his career as a client deploying several Customer Experience and CRM Strategies. In this capacity, he led several global customer e
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