Josoft Technologies is a global business process outsourcing company, One of the world's largest outsourcing BPO Call Center, Data entry & Software Development, KPO, LPO, Inbound Call centre, Outbound call center, Voice & Non Voice Projects, Business franchise services Provider companies. With headquartered in Luck now, INDIA. We have acquired excellence in delivering, an enhanced level of customer satisfaction to our clients, by offering superior data entry services, Inbound Call Centre Services, Outbound Call Centre Services, BPO Services and Telemarketing Services also Software development Services. We are committed to Endeavour quality performance at any stage and at all times, may it be for attaining productivity through calls or by providing utmost customer satisfaction. Our professional experience has taught us that the success of our outsourcing firm is the direct result of, our constant focus, on the attainment of “Your” business goals.

1. Josoft Technologies Pvt. Ltd.
Corporate Office:- 1-B, First Floor, 85-A. Nanak Arcade, Hind Nagar, Lucknow, U.P. 226012, INDIA.
Tel:- +91-522-4069893, +91-8009777666, +91-9026209005
Email:- sales@josoftech.com , Web Site:- www.josoftech.com
Skype ID:- josoftech
Australian Inbound Process
Process Description : To handle incoming calls from existing customers experiencing computer
related problems. In order to provide basic or technical assistance online
assistance from billing transfers and escalates call if irrelevant to the queue.
Seats Required : 25 to 35 Minimum
Payout : 9 AUSD per Hour
Type of Process : Handel Incoming calls from existing customer experiencing
Turnaround time : 365 days 24 x 7
Technology Used : AVAYA Predictive Dialers or Equivalent. Modern Computers with high
end configuration. Leased line high end bandwidth. Dedicated servers- 2 x 7
Intel dual Quad Core Xeon E4505 – 2.0 GHz
Training & Support : Migration Training / Onsite “Hands ON” Training.
Advance Payment : $50,000 AUSD. Will be wired to the center on the day of technical testing and
training ON-SITE.
Billing Cycle : 30 Days

2. Josoft Technologies Pvt. Ltd.
Corporate Office:- 1-B, First Floor, 85-A. Nanak Arcade, Hind Nagar, Lucknow, U.P. 226012, INDIA.
Tel:- +91-522-4069893, +91-8009777666, +91-9026209005
Email:- sales@josoftech.com , Web Site:- www.josoftech.com
Skype ID:- josoftech
Challenges Faced:
 20 Service experts with 3 admin panel having excellent exposure to telephone etiquette pertaining to customer service.
 A service team with equal ratio of male/ female telephonic officers as the staffing scheme.
 A quality control and a call monitoring team to meet essentials as sighted in the services.
 Level agreement able to setup inbuilt resource, for training / staffing / recruitment. Ensuring professional approach /
call handling skills, in the line with the agreed call handling time.
 Company profile and required documents to be emailed for validation. If validated, NDA & CIS will be emailed. Service
level agreement will be sent for acceptance and signature.
 Invoice for the commitment bond will be rolled along with the SLA. SLA invoice have to be signed and honored
simultaneously.
 Center visit for technical assessment / onsite training will be scheduled client advance will be wired before the day the
service provider goes live quality assessment will be reviewed and feedback given on a day basis via “call barging ”
invoice have to raised and sent on the 25th day of every month.

3. Josoft Technologies Pvt. Ltd.
Corporate Office:- 1-B, First Floor, 85-A. Nanak Arcade, Hind Nagar, Lucknow, U.P. 226012, INDIA.
Tel:- +91-522-4069893, +91-8009777666, +91-9026209005
Email:- sales@josoftech.com , Web Site:- www.josoftech.com
Skype ID:- josoftech
Document/ Certification Required:
 Company Profile.
 Network Diagram.
 Technology Details Including.
 Centers Photographs (Floor, Management Area, IT/ HR/ Training rooms).
 Memorandum and Articles of Association.
 Director’s Profile along with senior Management Profile.
 DOT License (Domestic & International) Domestic is required.
 STPI Registration.
Note: - the commercial terms are non negotiable and the will go live in this month center who are interested please mail
there company profile with LOI.