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Rescue.org Intranet
- 6. COPYRIGHT © 20156
For 15 years our 7 studios have
shipped over 3500 projects to over
200 clients around the world.
= Idean Studios
- 7. COPYRIGHT © 20157
Our user-centered solutions have proven
very effective across a range of industries
TELECOMFINANCEENTERTAINMENT TECH AUTO MOTIVE MEDIA
- 8. COPYRIGHT © 20158
SERVICES
Research
• User Interviews
• User Studies
• Defining Requirements
• Tech Assessment
• Co-design Workshops
• Roadmaps
Vision
• Content Strategy
• Information Architecture
• Product Definition
• Service Design
• User Interface Design
• Deployment Strategy
• Agile Consultation
Testing
• Prototyping
• User Testing
• Tutorials
- 11. COPYRIGHT © 201511
WHAT IS AN INTRANET?
ˈin-trə-ˌnetintranet
An internal tool that helps an organization
promote efficiency in collaboration and the
sharing of knowledge.
- 12. COPYRIGHT © 201512
GENERAL USES OF AN INTRANET
Project
Coordination
General
Communication
Knowledge Share &
Skill Development
Office
Administration
Documents
& Storage
- 13. COPYRIGHT © 201513
ONE LOCATION WHERE ANYBODY CAN MEET
IRC
Intranet
Volunteers
Office
Staff
Vendors/
Contractors
Field
Staff
IRC has offices all over the world in addition to a vast
network of volunteers and external suppliers. The
proposition that Idean offers is to design your intranet to
be the central hub of all of your activities.
• Work should be
transparent and efficient
• Remove the barriers of
communication
• Learn and share insights • Concise searchable content
Themes that will help get us there:
- 14. COPYRIGHT © 201514
MUCH MORE THAN AN INTRANET
Emergency situations require quick
contact between different groups in
different locations. In a disaster, normal
communication channels break down.
Providing an infrastructure that can be
accessed from any device is essential to
success in emergency situations.
Central Office
Through the intranet,
coordinators can manage
the situation remotely.
On the Ground
Often communication channels
breakdown in a crisis. Enabling
people in the field to communicate
with supply hubs and the central
office will help them better manage
the situation on the ground.
Supply Hub
The supply hub is
constantly updated on the
needs of the field teams
- 15. COPYRIGHT © 2015
72 hours
15
DISCOVERING OPPORTUNITIES
Emergency Response Team moves into action to help with flooding in Nigeria
Emergency Response Team
(ERT)
Equipment
Supplies
Maintain Supply Inventory
Vendors Spreadsheet
Strategic Hubs
Ready-to-go Kits
Database of Local Partners
Training Programs
Instructors
Outreach
Communication
Mobilization
Logistical Initiation of plan
17 Experts
Coordinators
Logisticians - Doctors
Water & Sanitation Experts
Kits at Strategic Hubs
Coordination between:
Emergency Response Team
Regional Offices
Supply Hubs
Field Team
Local Partners
Training
ERT on the ground
Regional Offices
IRC Field Teams
Local Partners
Situation on the Ground is directly communicated back to IRC Intranet
Communication can be made by Computers, Smart Phones, or Basic Text Messages.
The system will make areas with poor communication infrastructure accessible.
Flooding in
Nigeria
Services on the ground:
Human Protection
Financial Assistance
Water & Food
Sanitation
Rebuilding / Shelter
Relocation
Planning Resources
IRC
Intranet
- 16. COPYRIGHT © 201516
POSSIBLE APPROACHES
Pros
• IRC is already on Sharepoint
• Easy document editing and sharing
• Project collaboration
• Built-in social networking
• Compatible with other MS products1 2
Find a New Platform Untap the Potential of Sharepoint
Cons
• Difficult to custom configure
• Microsoft advises not to change things
• Poor search
• Only compatible with MS products
Pros
• More progressive tools
• More user-friendly
• Easier to customize UI & Architecture
• Cheaper
• Broader Document Support
Cons
• Not an industry standard
• More chances of fragmentation of
office tools & software
• Choosing the best solution
- 18. COPYRIGHT © 201518
• Threaded Discussions, Activity Feeds, Wiki
• Collaboration/Project Management
• Federated Search
• Document Integration - MS
• Integrated Chart
• Easy to Customize and Manage the UI
• Social User Portal - Personalization
• Portlets to enhance functionality
• Storing, accessing, and sharing content.
• Enterprise support
• Integrates MS, Mac, Google files
• Publishing content & deep social features
• Automatic doc classification & content extraction
• Works on different devices
• Lots of 3rd-party integration
• Enterprise Content Sharing
• File management
• Collaboration/Project Management
• Security
• 3rd-party Integration
• Integrates with Adobe & MS Products
• Works on all devices
• File management
• Collaboration/Project Management
• Blogging & Micro-blogging - Community
• Wikis/Forums
• Real-time Chat
• Social Workflows
www.athento.com
www.huddle.com
www.liferay.com/
www.igloosoftware.com/
OTHER POSSIBLE SOLUTIONS FOR YOUR INTRANET
- 19. COPYRIGHT © 201519
FEATURES BY USER TYPE
N
ews
C
alendarBlogging
StaffBiographies
N
otifications
Benefits
Live
C
hat
Inventory
Status
O
rdering
File/D
ocum
entEditing
Brand
G
uidelines
M
arketing
C
om
m
unications
Em
ailTem
plates
ProjectC
ase
Studies
ProjectPhotography
Public
AwarenessStrategy
D
onorO
utreach
C
redentials
U
pgrades
Payroll
A
PIIntegration
Volunteer/StaffJob
Board
Job
Prospects
Job
Roles
Staffing
ProjectStatus
Team
C
hat
W
orkflowPlanning
Tim
e
Tracking
Scheduling
Field
Team
C
oordination
C
om
m
.Feed
File/D
ocum
entSharing
ProjectTracking
Invoicing
Volunteers
Strategy
Project Staff
Field Staff
Marketing Staff
HR Staff
Executive
Facilities
Admin
Contrators
- 21. COPYRIGHT © 201521
OUR
MISSION
REMOVE BARRIERS OF
COMMUNICATION
LEARN AND SHARE
INSIGHTS
WORK SHOULD BE
TRANSPARENT AND EFFICIENT
CONCISE SEARCHABLE
CONTENT
• Shared Documents
• Tasks
• Timelines
• Common Tools
• Project Chat
• Project Status
• Sharing Knowledge
• Field Team Regional Factsheets
• Promote Learning with External
Course Lists
• Preparation Checklists
• Volunteer Orientation
• Live Chat
• Blog/Message Board/News
• Location Agnostic
• Device Agnostic
• Multi-language Support
• Social Promotes Participation
• Easy to Use
• Clear Content Architecture
• Clear Global & Local Search
• Keyword Tagging of Content on
Upload
• Quick Links
- 22. COPYRIGHT © 201522
PLAN
This project intends to define a roadmap
for creating a best-in-class intranet that
will serve as the main conduit for IRC
employee communication. 1 2
3 4
QUALITATIVE USER
INTERVIEWS/WORKSHOPS
DESIGN VISION &
PROTOTYPES
USER PERSONAS &
TECHNOLOGY AUDIT
USER VALIDATION &
REFINEMENT
• Define user types
• Setup Interview Schedule
• Review best-in-class intranets
• Review current IRC intranet
• Interview 5-10 staff at field office
in Nairobi, Kenya
• Interview 5 staff at central office
• Produce guidelines for user
day-to-day photo journal
• Co-design sessions
• Defining requirements
• Roadmap
• Implementation Program
• Content strategy/information
architecture documentation
• UI patterns / key screens
• Prototype
• Test prototype with 5-10 different
user types
• Refine design to reflect learnings
from user testing
- 23. COPYRIGHT © 201523
TIMELINE
USER VALIDATION
& REFINEMENT
DESIGN CONCEPTS
& PROTOYPES
QUALITATIVE USER
INTERVIEWS
USER PERSONAS
& TECHNOLOGY AUDIT
Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 Week 9 Week 10 Week 11 Week 12 Week 13 Week 14
November 2015 December 2015 January 2016 February 2016
