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  Information & Intent Optimizing Content and the User Search Experience
"What information consumes is rather obvious: it consumes the attention of its recipients. A   wealth of information creates a poverty of attention, and a need to allocate that attention efficiently among the overabundance of information sources that might consume it."  (Computers, Communications and the Public Interest, pages 40-41, Martin Greenberger, ed., The Johns Hopkins Press, 1971.)
“ What information consumes is rather obvious: it consumes the attention of its recipients.  A wealth of information creates a poverty of attention .” Less Attention…
“… a need to allocate that attention efficiently  among the overabundance of information sources that might consume it.”  … Demands More Relevance
How do we get attention? Intelligently changing content based on intent
How do we get attention? Intelligently changing content based on intent How do we determine relevance? Testing
How do we get attention? Intelligently changing content based on intent How do we determine relevance? Testing How do we deliver relevance? Targeting
[object Object],[object Object],[object Object],[object Object]
Discovery
Discovery What I don’t know Goal Intent Recovery What I know or knew Navigational “ Ford Motor Co” List “ US Presidents” Locate “ Hilton Hotel Chicago” Obtain “ U2 tickets” Entertain “ web cams” Download “ U2 mp3s” Interact “ loan calculator” Closed “ NFL Schedule” Opened “ How does hair fall out” Directed About a particular topic Undirected About a general topic Directed About a particular topic Closed “ 2004 electoral vote” Informational I want to learn __ Locate “ NJ waste dumps” List “ Top Ad Agencies” Advice “ lose weight fast” Resource Something other than  info on a web page Opened “ refrigerators” Searcher Goals
“ Vladimir Putin” Recovery or Discovery
“ Vladimir Putin” Recovery (newstracker)
“ Vladimir Putin” Discovery (Social Wiki)
“ Vladimir Putin” Paid Link - Demanding Attention!
“ Vladimir Putin” Organic: Links, Authority & Age
Attention Factors: Links, Authority & Age Links pointing to full URL: 1,598 Links pointing to domain: 2,162,742 Age of Domain: 4773 days old Links from domains with .edu TLDs: 1,690 Links from domains with .gov TLDs: 55 Links found in Wikipedia: 388 Page Rank: 8
Google PageRank - Links of Attention “ PageRank relies on  the uniquely democratic nature of the web  by using its vast link structure as an indicator of an individual page's value .  In essence, Google interprets a link from page A to page B as a vote, by page A, for page B. But, Google looks at more than the sheer volume of votes, or links a page receives; it also analyzes the page that casts the vote.  Votes cast by  pages that are themselves "important" weigh more heavily and help to make other pages "important.”
 
Sphere of Information  Distribution & Consumption
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Power of Social Media Links for SEO Links to article 14 days after getting on first page* Digg.com ~ 2,500 Del.icio.us ~ 800 Reddit.com ~ 500 Netscape.com ~ 400   *SEOmoz.org   Social Media’s Snowball Effect
Making Link Love  Who’s tagging a photo, a news story or a blog post?* 29% of online American men 27% of online American women  32% of online Americans 18-29 years old  31% of online Americans 30-49 years old  23% of online Americans   50-64 years old  31% have a college degree 28% have some college 24% have a high school degree  26% are white, non-Hispanic 36% are black, non-Hispanic 33% are English-speaking Hispanic   *PEW Online Activities and Pursuits 1/31/07
Is use fueling adoption or adoption fueling use?
Personalized Search Leverages Your Sphere of Information Consumption
Relevance
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
Treat Every Page Like a Landing Page
  Relevance & Engagement CBS does great job   ABC leaves lots on the table
Content Merchandising - Learn from Retailers! ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],Content Merchandising - “Show Me the Relevance!”
Understanding the way your users think about content NYT.com Users
31 Navigation Messages Top 50 Internal Search Queries (Sept 2006)   Speak User’s Language to Deliver Relevance
31 Navigation Messages Top 50 Internal Search Queries   September 2006 February 2007 Still Searching for the Same Content…
Relevance Leads to Engagement
[object Object],[object Object],[object Object],[object Object],[object Object]
Engagement: Group Behavior Optimize Links More Relevant Content 150% More Clicks!
Engagement:  Optimize Discovery Goals
Engagement Optimize Recovery Goals ,[object Object],[object Object],[object Object],[object Object],[object Object]
Engagement Reinforce Goals
Reinforcement - Testing
KW/Source Reinforcement - Test Results 71.38% 48.35% 1.99 43,973 SRP - Reinforce -- -- 1.27 37,987 SRP - Control Lift RPV Lift CR Visitors Recipe

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Optimize Content Delivery for User Goals & Relevance

  • 1. Information & Intent Optimizing Content and the User Search Experience
  • 2. "What information consumes is rather obvious: it consumes the attention of its recipients. A wealth of information creates a poverty of attention, and a need to allocate that attention efficiently among the overabundance of information sources that might consume it." (Computers, Communications and the Public Interest, pages 40-41, Martin Greenberger, ed., The Johns Hopkins Press, 1971.)
  • 3. “ What information consumes is rather obvious: it consumes the attention of its recipients. A wealth of information creates a poverty of attention .” Less Attention…
  • 4. “… a need to allocate that attention efficiently among the overabundance of information sources that might consume it.” … Demands More Relevance
  • 5. How do we get attention? Intelligently changing content based on intent
  • 6. How do we get attention? Intelligently changing content based on intent How do we determine relevance? Testing
  • 7. How do we get attention? Intelligently changing content based on intent How do we determine relevance? Testing How do we deliver relevance? Targeting
  • 8.
  • 10. Discovery What I don’t know Goal Intent Recovery What I know or knew Navigational “ Ford Motor Co” List “ US Presidents” Locate “ Hilton Hotel Chicago” Obtain “ U2 tickets” Entertain “ web cams” Download “ U2 mp3s” Interact “ loan calculator” Closed “ NFL Schedule” Opened “ How does hair fall out” Directed About a particular topic Undirected About a general topic Directed About a particular topic Closed “ 2004 electoral vote” Informational I want to learn __ Locate “ NJ waste dumps” List “ Top Ad Agencies” Advice “ lose weight fast” Resource Something other than info on a web page Opened “ refrigerators” Searcher Goals
  • 11. “ Vladimir Putin” Recovery or Discovery
  • 12. “ Vladimir Putin” Recovery (newstracker)
  • 13. “ Vladimir Putin” Discovery (Social Wiki)
  • 14. “ Vladimir Putin” Paid Link - Demanding Attention!
  • 15. “ Vladimir Putin” Organic: Links, Authority & Age
  • 16. Attention Factors: Links, Authority & Age Links pointing to full URL: 1,598 Links pointing to domain: 2,162,742 Age of Domain: 4773 days old Links from domains with .edu TLDs: 1,690 Links from domains with .gov TLDs: 55 Links found in Wikipedia: 388 Page Rank: 8
  • 17. Google PageRank - Links of Attention “ PageRank relies on the uniquely democratic nature of the web by using its vast link structure as an indicator of an individual page's value . In essence, Google interprets a link from page A to page B as a vote, by page A, for page B. But, Google looks at more than the sheer volume of votes, or links a page receives; it also analyzes the page that casts the vote. Votes cast by pages that are themselves "important" weigh more heavily and help to make other pages "important.”
  • 18.  
  • 19. Sphere of Information Distribution & Consumption
  • 20.
  • 21. The Power of Social Media Links for SEO Links to article 14 days after getting on first page* Digg.com ~ 2,500 Del.icio.us ~ 800 Reddit.com ~ 500 Netscape.com ~ 400 *SEOmoz.org Social Media’s Snowball Effect
  • 22. Making Link Love Who’s tagging a photo, a news story or a blog post?* 29% of online American men 27% of online American women 32% of online Americans 18-29 years old 31% of online Americans 30-49 years old 23% of online Americans 50-64 years old 31% have a college degree 28% have some college 24% have a high school degree 26% are white, non-Hispanic 36% are black, non-Hispanic 33% are English-speaking Hispanic *PEW Online Activities and Pursuits 1/31/07
  • 23. Is use fueling adoption or adoption fueling use?
  • 24. Personalized Search Leverages Your Sphere of Information Consumption
  • 26.
  • 27.
  • 28. Treat Every Page Like a Landing Page
  • 29. Relevance & Engagement CBS does great job ABC leaves lots on the table
  • 30.
  • 31.
  • 32. Understanding the way your users think about content NYT.com Users
  • 33. 31 Navigation Messages Top 50 Internal Search Queries (Sept 2006) Speak User’s Language to Deliver Relevance
  • 34. 31 Navigation Messages Top 50 Internal Search Queries September 2006 February 2007 Still Searching for the Same Content…
  • 35. Relevance Leads to Engagement
  • 36.
  • 37. Engagement: Group Behavior Optimize Links More Relevant Content 150% More Clicks!
  • 38. Engagement: Optimize Discovery Goals
  • 39.
  • 42. KW/Source Reinforcement - Test Results 71.38% 48.35% 1.99 43,973 SRP - Reinforce -- -- 1.27 37,987 SRP - Control Lift RPV Lift CR Visitors Recipe