1. Company Overview

2. Background Founded: 1981 Structure: Core management team plus approximately 70 consultants and project managers Focus: Acknowledged leaders in change management, custom training, communication and project staffing 2

3. Services Dashe & Thomson helps companies maximize the ROI on their technology investments through user acceptance 3

4. Major Clients 4

5. Major Projects Dashe & Thomson has served as lead training partner on some of the world’s largest corporate change initiatives 5

6. User Acceptance is Often the Missing Piece in IT Projects… 6

7. …But It Is The Most Important Factor for Realizing ROI 7

8. Organizational Change Management 8 Person 1 Person 1 Person 1 Personnel Personnel Person 2 FieldSales IT Finance Personnel Personnel Personnel Personnel Personnel Personnel Personnel Personnel Personnel Operations Executives Purchasing Design Marketing Successful change requires an aligned, competent workforce

9. Organizational Change Management 9 Assessment Approach

10. Organizational Readiness Survey (Example) 10 Survey participants respond to a web-based questionnaire

11. High-Level Approach 11 Focused plans to address engagement at all required levels

12. Training Approach 12 Dashe & Thomson typically leverages a blended training approach

15. Business is not interrupted

16. Key users can manage work with minimum heroics

18. Recommended Deliverables and Timing (Example) 15 June Dec Nov Oct July Sept Aug Document Processes Develop Pre-Go-Live Training Content Create and Deliver Communication Plan Write Test Script UAT Pilots Deliver Alpha WBT Go-Live Develop Online Training (EPSS) Revise Training Readiness Survey Deliver Final WBT Train the Super-Users Train the Release Processors Practical Training Webinars

24. Online Help Custom Classroom eLearning Online Process Documentation Wikis and Social Media Mobile Learning What We Produce 18