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OMG –
My Pancreas
Just Texted
John Pettengill




                  OMG – Your Pancreas Just Texted / Page 1
Hi, I’m John




Photo by Chris Acuna   OMG – Your Pancreas Just Texted / Page 2
and I am
   not a doctor




Photo by flickr user trp0   OMG – Your Pancreas Just Texted / Page 3
I am not a hospital
  administrator




Photo by Dan McCullum   OMG – Your Pancreas Just Texted / Page 4
I have never even
  seen an episode of
  Grey’s Anatomy




Photo by ABC & The Walt Disney Company   OMG – Your Pancreas Just Texted / Page 5
but I am a diabetic




Photo by Sriram Bala    OMG – Your Pancreas Just Texted / Page 6
but I am a diabetic

  along with 25.8 million
  other people in the U.S.

Photo by Sriram Bala    OMG – Your Pancreas Just Texted / Page 7
there are 2 types of
  diabetes

  type 1 diabetes requires
  injected medication

Photo by Sriram Bala     OMG – Your Pancreas Just Texted / Page 8
type 2 diabetes can
  be managed without
  medication

  most diabetics are
  type 2

Photo by Sriram Bala   OMG – Your Pancreas Just Texted / Page 9
I don’t want to
  make a big deal
  outta this...




Photo by Pete Prodoehl   OMG – Your Pancreas Just Texted / Page 10
I don’t want to
  make a big deal
  outta this...

  but we’re kinda
  experts

Photo by Pete Prodoehl   OMG – Your Pancreas Just Texted / Page 11
take this for
  example




Photo by Ruben Swieringa   OMG – Your Pancreas Just Texted / Page 12
you see this
                                 salad

                      meatloaf




                                     potatoes
                  bread



Photo by Ruben Swieringa         OMG – Your Pancreas Just Texted / Page 13
we see this
                                 8 carbs

                      15 carbs




                                     45 carbs
                  25 carbs



Photo by Ruben Swieringa         OMG – Your Pancreas Just Texted / Page 14
and this
                                                   8 carbs
                                                      low glycemic index
                      15 carbs
                           medium glycemic index




                                                       45 carbs
                  25 carbs                                high glycemic index

                     high glycemic index




Photo by Ruben Swieringa                           OMG – Your Pancreas Just Texted / Page 15
you see dinner
                                 salad

                      meatloaf




                                     potatoes
                  bread



Photo by Ruben Swieringa         OMG – Your Pancreas Just Texted / Page 16
we see disease
                                                   8 carbs
                                                      low glycemic index
                      15 carbs
                           medium glycemic index




                                                       45 carbs
                  25 carbs                                high glycemic index

                     high glycemic index




Photo by Ruben Swieringa                           OMG – Your Pancreas Just Texted / Page 17
we understand how
  blood sugar should
  vary over a day




Photo by flickr user MissTessmacher   OMG – Your Pancreas Just Texted / Page 18
and we know why
  lab values like an
  A1c are important




Photo by Lynn Schnitzer   OMG – Your Pancreas Just Texted / Page 19
so we’re not doctors




Photo by Pete Prodoehl   OMG – Your Pancreas Just Texted / Page 20
so we’re not doctors

  but we’re kinda experts


Photo by Pete Prodoehl   OMG – Your Pancreas Just Texted / Page 21
some of us are bigger
  experts than others




Photo by Jonny Wikins   OMG – Your Pancreas Just Texted / Page 22
67%
  of diabetics in the
  US aren’t managing
  their blood sugars
  Source : Adults in the US above A1C goal of 6.5%, “State of Diabetes in America.”
  AACE, 2005




Photo by Joe Shlabotnik                                                               OMG – Your Pancreas Just Texted / Page 23
that leads to a shorter
  life and unpleasant
  complications




Photo by Joe Shlabotnik   OMG – Your Pancreas Just Texted / Page 24
we could blame it
  on them




Photo by Jonny Wikins   OMG – Your Pancreas Just Texted / Page 25
we could blame it
  on them

  we could say they’re
  lazy or aren’t trying

Photo by Jonny Wikins   OMG – Your Pancreas Just Texted / Page 26
we could blame it on
  all 17 million who are
  having problems




Photo by Jonny Wikins   OMG – Your Pancreas Just Texted / Page 27
but that’s too
  many people
  having problems




Photo by Joe Shlabotnik   OMG – Your Pancreas Just Texted / Page 28
but that’s too
  many people
  having problems

  something is wrong


Photo by Joe Shlabotnik   OMG – Your Pancreas Just Texted / Page 29
this is
  Don Norman

  he wrote The Design of
  Everyday Things

Photo by Peter Belanger   OMG – Your Pancreas Just Texted / Page 30
“When people
  have trouble with
  something, it isn’t
  their fault—it’s the
  fault of the design.”
  Donald A. Norman




Photo by Peter Belanger   OMG – Your Pancreas Just Texted / Page 31
the system has a
  problem and it’s
  time to fix it




Photo by Joe Shlabotnik   OMG – Your Pancreas Just Texted / Page 32
133 million
  adults in the US
  have at least one
  chronic disease
  Source : Centers for Disease Control and Prevention. Chronic Disease Overview page.
  Available at: http://www.cdc.gov/nccdphp/overview.htm. Accessed January 10, 2011




Photo by Joe Shlabotnik                                                                 OMG – Your Pancreas Just Texted / Page 33
each year chronic
  disease costs the U.S.

  1.3 billion
  Source : “The Economic Burden of Chronic Disease on The United States.”
  Milken Institute, October 2007.




Photo by David Beyer                                                        OMG – Your Pancreas Just Texted / Page 34
and each year
  chronic disease is
  responsible for

  7        out of          10 deaths
  Source : Kung HC, Hoyert DL, Xu JQ, Murphy SL. Deaths: Final Data for 2005.
  National Vital Statistics Reports, 2008. http://www.cdc.gov/nchs/data/nvsr/nvsr56/nvsr56_10.pdf




Photo by D Sharon Pruitt                                                                       OMG – Your Pancreas Just Texted / Page 35
can technology
  help us manage
  chronic disease?




Photo by Jay Reed    OMG – Your Pancreas Just Texted / Page 36
can technology
  help us manage
  chronic disease?

  something has to


Photo by Jay Reed    OMG – Your Pancreas Just Texted / Page 37
1/the problem

2/how to fix it

3/an example

4/the wrap up
                  OMG – Your Pancreas Just Texted / Page 38
doctors like to
  talk about this




Photo by Kevin Walsh   OMG – Your Pancreas Just Texted / Page 39
about how this




Photo by Abhishek Jacob   OMG – Your Pancreas Just Texted / Page 40
is affected by that




Photo by Aki Hanninen   OMG – Your Pancreas Just Texted / Page 41
in 21 minute
  segments we talk
  about our health
  Source : “Primary Care Visit Duration and Quality.”
  Archives of Internal Medicine. 2009;169(20):1866-1872.




Photo by Judy Baxter                                       OMG – Your Pancreas Just Texted / Page 42
but the rest of
  the time we’re
  on our own




Photo by flickr user Susan NYC   OMG – Your Pancreas Just Texted / Page 43
choosing whether
  or not to order a
  sugary drink




Photo by Phil Gyford   OMG – Your Pancreas Just Texted / Page 44
or eat any of the
  bread served
  with dinner




Photo by Alan Chan    OMG – Your Pancreas Just Texted / Page 45
doctors aren’t there
   for any of that




Photo by flickr user larique   OMG – Your Pancreas Just Texted / Page 46
i’m not saying
   that doctors aren’t
   important




Photo by flickr user larique   OMG – Your Pancreas Just Texted / Page 47
doctors fill a vital
  role, they diagnose
  and prescribe




Photo by Tulane Publications   OMG – Your Pancreas Just Texted / Page 48
doctors fill a vital
  role, they diagnose
  and prescribe

  but that isn’t enough


Photo by Tulane Publications   OMG – Your Pancreas Just Texted / Page 49
patients aren’t happy,
  and aren’t doing well




Photo by Jonny Wikins   OMG – Your Pancreas Just Texted / Page 50
patients aren’t happy,
  and aren’t doing well

  remember the 67%
  that’s having trouble

Photo by Jonny Wikins   OMG – Your Pancreas Just Texted / Page 51
31%                              of diabetic 45 – 54
                                    year olds in the US



   are dissatisfied with
   their medication
   regimen
   Source : Satisfaction with medication regimen, “Diabetics: Attitudes and Behaviors – US.”
   Mintel, May 2010. Base : Internet users aged 18+ who have diabetes by gender and age.
   .




Photo by flickr user webgrl                                                                    OMG – Your Pancreas Just Texted / Page 52
57%                             of diabetic 45 – 54
                                  year olds in the US



  are dissatisfied
  with their diet or
  eating plan
  Source : Satisfaction with diet/eating plan, “Diabetics: Attitudes and Behaviors – US.”
  Mintel, May 2010. Base : Internet users aged 18+ who have diabetes by gender and age.
  .




Photo by Wally Hartshorn                                                                    OMG – Your Pancreas Just Texted / Page 53
64%                              of diabetic 45 – 54
                                   year olds in the US



  are dissatisfied
  with their exercise
  schedule
  Source : Satisfaction with exercise schedule, “Diabetics: Attitudes and Behaviors – US.”
  Mintel, May 2010. Base : Internet users aged 18+ who have diabetes by gender and age.




Photo by flickr user yuan2003                                                                OMG – Your Pancreas Just Texted / Page 54
57% 64%


  31%
Photo by Till Westermayer     OMG – Your Pancreas Just Texted / Page 55
it’s the two things
  doctors can’t write
  prescriptions for...

  that patients are
  having problems with

Photo by Chris Riebschlager   OMG – Your Pancreas Just Texted / Page 56
turns out that saying
  “Eat better and
  exercise” isn’t working




Photo by Tulane Publications   OMG – Your Pancreas Just Texted / Page 57
and I don’t think we
  ever thought it would




Photo by Tulane Publications   OMG – Your Pancreas Just Texted / Page 58
but it’s those 2 things
  that are most effective
  preventing diabetes




Photo by Chris Riebschlager   OMG – Your Pancreas Just Texted / Page 59
58%                            reduction for those
                                  using diet & exercise



   diet and exercise
   reduce the chance of
   developing type 2
   Source : DPP, February 2002. Base : Overweight adults with impaired glucose tolerance.




Photo by flickr user webgrl                                                                 OMG – Your Pancreas Just Texted / Page 60
58%                            reduction for those
                                  using diet & exercise



   diet and exercise
   reduce the chance of
   developing type 2
   Source : DPP, February 2002. Base : Overweight adults with impaired glucose tolerance.




                                                                 31%                        reduction for those
                                                                                            taking medication




Photo by flickr user webgrl                                                                 OMG – Your Pancreas Just Texted / Page 61
the system isn’t
  supporting those
  lifestyle changes




Photo by Seattle Municipal Archives   OMG – Your Pancreas Just Texted / Page 62
patients need to
  be educated




Photo by Ruth Rogers   OMG – Your Pancreas Just Texted / Page 63
doctors have tried a
  few different things




Photo by Tulane Publications   OMG – Your Pancreas Just Texted / Page 64
1/5 physicians use
  group visits to educate
  their patients
  Source : “Expectations Outpace Reality: Physicians’ use of care management tools for patients with
  chronic conditions.” Center for Studying Health System Change, December 2009.




Photo by Andrew Forgrave                                                                        OMG – Your Pancreas Just Texted / Page 65
1/2 physicians use
  nonphysician educators
  Source : “Expectations Outpace Reality: Physicians’ use of care management tools for patients with
  chronic conditions.” Center for Studying Health System Change, December 2009.




Photo by flickr user CarynNL                                                                    OMG – Your Pancreas Just Texted / Page 66
3/4 physicians hand
   out pamphlets
   Source : “Expectations Outpace Reality: Physicians’ use of care management tools for patients with
   chronic conditions.” Center for Studying Health System Change, December 2009.




Photo by Justin O’Neill                                                                          OMG – Your Pancreas Just Texted / Page 67
3/4 physicians hand
   out pamphlets
   Source : “Expectations Outpace Reality: Physicians’ use of care management tools for patients with
   chronic conditions.” Center for Studying Health System Change, December 2009.




   patients do not
   need pamphlets
Photo by Justin O’Neill                                                                          OMG – Your Pancreas Just Texted / Page 68
patients need
  something motivating
  and personable




Photo by Pewari Naan   OMG – Your Pancreas Just Texted / Page 69
they need something
  easy to expand to
  people everywhere




Photo by Tim Moreillon   OMG – Your Pancreas Just Texted / Page 70
patients need each
   other




Photo by flickr user Sheryl’s Boys   OMG – Your Pancreas Just Texted / Page 71
1/the problem

2/how to fix it

3/an example

4/the wrap up
                  OMG – Your Pancreas Just Texted / Page 72
okay, so web 2.0
  to save the day




Photo by Hans Põldoja   OMG – Your Pancreas Just Texted / Page 73
okay, so web 2.0
  to save the day

  again


Photo by Hans Põldoja   OMG – Your Pancreas Just Texted / Page 74
Photo by B Zedan   OMG – Your Pancreas Just Texted / Page 75
it’s not much of a
  stretch for these
  patients




Photo by Paul Downey   OMG – Your Pancreas Just Texted / Page 76
83%                            of internet users with
                                 a chronic disease



  have looked
  online for health
  information
  Source : Health Information is a Popular Pursuit Online, “Health Topics.”
  Pew Internet, February 2011. Base : U.S. internet users aged 18+




Photo by Paul Downey                                                          OMG – Your Pancreas Just Texted / Page 77
57%                             of e-patients with
                                  a chronic disease



  are looking at user-
  generated health
  information
  Source : Use of Internet to gather Health Information, “Chronic Disease and the Internet.”
  Pew Internet, March 2010. Base : U.S. internet users aged 18+




Photo by Paul Downey                                                                           OMG – Your Pancreas Just Texted / Page 78
there are some pretty
  inspiring examples




Photo by Paul Downey   OMG – Your Pancreas Just Texted / Page 79
people are sharing
  information




http://en.wheelmap.org/   OMG – Your Pancreas Just Texted / Page 80
http://en.wheelmap.org/   OMG – Your Pancreas Just Texted / Page 81
and making it
  available everywhere




Wheelmap iPhone App   OMG – Your Pancreas Just Texted / Page 82
Wheelmap iPhone App   OMG – Your Pancreas Just Texted / Page 83
they’re also
  comparing results




http://curetogether.com/migraine/causes/   OMG – Your Pancreas Just Texted / Page 84
http://curetogether.com/migraine/causes/   OMG – Your Pancreas Just Texted / Page 85
there are a lot of
  tools for diabetics
  too




Photo by Jeff Vogt      OMG – Your Pancreas Just Texted / Page 86
most of them seem
  to focus on charts
  and graphs




iPhone Apps : Diabetes Diary, Blood Sugar Diabetes Control   OMG – Your Pancreas Just Texted / Page 87
testing blood sugar
  and monitoring food
  intake is important




iPhone Apps : Diabetes Manager, BGluMon   OMG – Your Pancreas Just Texted / Page 88
but the charts and
  graphs we end up
  with aren’t




iPhone Apps : Diabetes Plus, Easy Diabetes   OMG – Your Pancreas Just Texted / Page 89
patients end up
  focusing on numbers




iPhone Apps : Vree For Diabetes, UTS Diabetes   OMG – Your Pancreas Just Texted / Page 90
and not on the
  behaviors that create
  those numbers




iPhone Apps : Bant, Glucose Charter   OMG – Your Pancreas Just Texted / Page 91
these siloed tools
  are missing an
  even bigger point




iPhone Apps : Diamedic, Glucose Buddy   OMG – Your Pancreas Just Texted / Page 92
Photo by Steven Yeh   OMG – Your Pancreas Just Texted / Page 93
Photo by Marieke Kuijjer   OMG – Your Pancreas Just Texted / Page 94
you get the idea




Photo by flickr user BenSpark   OMG – Your Pancreas Just Texted / Page 95
they’re missing
   other people




Photo by flickr user Sheryl’s Boys   OMG – Your Pancreas Just Texted / Page 96
being surrounded by a
   culture of self-care is
   the best way to change




Photo by flickr user Sheryl’s Boys   OMG – Your Pancreas Just Texted / Page 97
that’s what makes
  Weight Watchers work




Photo by Brian Rutledge   OMG – Your Pancreas Just Texted / Page 98
and Alcoholics
  Anonymous




Photo by Marius Watz   OMG – Your Pancreas Just Texted / Page 99
these programs
  don’t just work,
  they work better
  Source : “Weight loss with self-help compared with a structured commercial program: a randomized trial.”
  New York Obesity Research Center, 2003. http://www.ncbi.nlm.nih.gov/pubmed/12684357




Photo by flickr user SuperFantastic                                                            OMG – Your Pancreas Just Texted / Page 100
it’s hard to reinvent
  your life and habits




Photo by Jonny Wikins   OMG – Your Pancreas Just Texted / Page 101
it’s hard to reinvent
  your life and habits

  especially when it
  feels like no one else is

Photo by Jonny Wikins   OMG – Your Pancreas Just Texted / Page 102
having supporters
  doesn’t just make
  change easier




Photo by flickr user SuperFantastic   OMG – Your Pancreas Just Texted / Page 103
50%
  lower chance to have
  another heart attack if
  you have close friends
  *Proven only for the year after first heart attack
  Source : “Heart attack survivors half as likely to suffer further attacks if they have love and friends.”
  Medical News Today, April 2004. http://www.medicalnewstoday.com/articles/7280.php
  Base : Adults who had a heart attack within a year of the study




Photo by flickr user SuperFantastic                                                                     OMG – Your Pancreas Just Texted / Page 104
diabetics have tried
   to form their own
   communities




Photo by flickr user Sheryl’s Boys   OMG – Your Pancreas Just Texted / Page 105
on places like
  twitter




http://twitter.com/#search?q=%23bgnow   OMG – Your Pancreas Just Texted / Page 106
http://twitter.com/#search?q=%23bgnow   OMG – Your Pancreas Just Texted / Page 107
and on forums




http://juvenation.org/forums/TopicsActive.aspx   OMG – Your Pancreas Just Texted / Page 108
http://juvenation.org/forums/TopicsActive.aspx   OMG – Your Pancreas Just Texted / Page 109
http://www.tudiabetes.org/forum/category/listByTitle   OMG – Your Pancreas Just Texted / Page 110
patients are
  validating each other




http://www.tudiabetes.org/forum/category/listByTitle   OMG – Your Pancreas Just Texted / Page 111
user forums also have
  a lot of helpful info




http://www.tudiabetes.org/forum/category/listByTitle   OMG – Your Pancreas Just Texted / Page 112
it’s where you
  learn what to do
  about this




Photo by Emilie Hardman   OMG – Your Pancreas Just Texted / Page 113
and how to find
  room for a glucose
  tester on that




Photo by flickr user mayhem   OMG – Your Pancreas Just Texted / Page 114
but it’s a little
  bit like the wild
  wild west




http://www.tudiabetes.org/forum/category/listByTitle   OMG – Your Pancreas Just Texted / Page 115
patients have to
  sift through to find
  meaningful content




http://www.tudiabetes.org/forum/category/listByTitle   OMG – Your Pancreas Just Texted / Page 116
http://www.tudiabetes.org/forum/category/listByTitle   OMG – Your Pancreas Just Texted / Page 117
8%                      of internet users with
                          a chronic disease



  participate in
  online support
  groups or forums
  Source : Use of Online Support Groups, “Chronic Disease and the Internet.”
  Pew Internet, March 2010. Base : U.S. internet users aged 18+




http://www.tudiabetes.org/forum/category/listByTitle                           OMG – Your Pancreas Just Texted / Page 118
8%                      of internet users with
                          a chronic disease



  participate in
  online support
  groups or forums
  Source : Use of Online Support Groups, “Chronic Disease and the Internet.”
  Pew Internet, March 2010. Base : U.S. internet users aged 18+




  we can do better
  than that

http://www.tudiabetes.org/forum/category/listByTitle                           OMG – Your Pancreas Just Texted / Page 119
we need to remake
  the tools that manage
  diabetes




Photo by Jeff Vogt   OMG – Your Pancreas Just Texted / Page 120
1/the problem

2/how to fix it

3/an example

4/the wrap up
                  OMG – Your Pancreas Just Texted / Page 121
if diabetes is being
  managed well




Photo by Lynn Schnitzer   OMG – Your Pancreas Just Texted / Page 122
if diabetes is being
  managed well

  it needs to be
  managed all
  day long
Photo by Lynn Schnitzer   OMG – Your Pancreas Just Texted / Page 123
it also has to be
  managed forever




Photo by Lynn Schnitzer   OMG – Your Pancreas Just Texted / Page 124
well, as many of
  you know, forever
  is a long time




Photo by Diane Hammond   OMG – Your Pancreas Just Texted / Page 125
95%
  of blogs have been
  abandoned
  Source : http://www.nytimes.com/2009/06/07/fashion/07blogs.html




http://pasta.blogspot.com/                                          OMG – Your Pancreas Just Texted / Page 126
Source : http://www.nytimes.com/2009/06/07/fashion/07blogs.html




http://pasta.blogspot.com/                                          OMG – Your Pancreas Just Texted / Page 127
65%
  of this audience has
  already broken their
  new years resolutions




Photo by Amodiovalerio Verde   OMG – Your Pancreas Just Texted / Page 128
65%
  of this audience has
  already broken their
  new years resolutions

  i made that one
  up but it sounds
  totally believable
Photo by Amodiovalerio Verde   OMG – Your Pancreas Just Texted / Page 129
people have
   trouble managing
   forever




Photo by flickr user abrinsky   OMG – Your Pancreas Just Texted / Page 130
that’s why we have
  phrases like one
  day at a time




Photo by Rosa Say      OMG – Your Pancreas Just Texted / Page 131
that’s why we have
  phrases like one
  day at a time

  again, like Weight
  Watchers or AA

Photo by Rosa Say      OMG – Your Pancreas Just Texted / Page 132
and take it
   step by step




Photo by ‘Step by Step’, Intro Credits of the Television Show   OMG – Your Pancreas Just Texted / Page 133
management has
   to be broken into
   steps to work




Photo by flickr user dincsi   OMG – Your Pancreas Just Texted / Page 134
some colleagues
   and I have made
   some first steps




Photo by flickr user dincsi   OMG – Your Pancreas Just Texted / Page 135
we realized
   three key things




Photo by flickr user dincsi   OMG – Your Pancreas Just Texted / Page 136
we realized
   three key things
        patients are
        isolated




Photo by flickr user dincsi   OMG – Your Pancreas Just Texted / Page 137
we realized
   three key things
        patients are          the current
        isolated              solutions
                              are clinical



Photo by flickr user dincsi                  OMG – Your Pancreas Just Texted / Page 138
we realized
   three key things
        patients are          the current          forever is
        isolated              solutions            really hard
                              are clinical



Photo by flickr user dincsi                  OMG – Your Pancreas Just Texted / Page 139
we’ve created a concept
   that attempts to address
   these problems
        patients are          the current          forever is
        isolated              solutions            really hard
                              are clinical



Photo by flickr user dincsi                  OMG – Your Pancreas Just Texted / Page 140
your doctor can’t
    come with you,
    but your phone
    can


    create a “new
    normal” with
    a community
    invested in better
    self-care

Design by Kjell Reigstad   OMG – Your Pancreas Just Texted / Page 141
our categories
    are based upon
    the things that
    people already
    talk about




Design by Kjell Reigstad   OMG – Your Pancreas Just Texted / Page 142
you’re presented
    with faces, not
    with numbers


    focused on
    behavior moving
    forward, not
    looking back


Design by Kjell Reigstad   OMG – Your Pancreas Just Texted / Page 143
a micro-network,
    full of people
    in similar
    situations




Design by Kjell Reigstad   OMG – Your Pancreas Just Texted / Page 144
commiseration
    is an important
    part of dealing
    with diabetes


    users prompted
    to share the
    situation behind
    the sugars


Design by Kjell Reigstad   OMG – Your Pancreas Just Texted / Page 145
users can gather
    support to help
    them get back on
    track




Design by Kjell Reigstad   OMG – Your Pancreas Just Texted / Page 146
achievable
    goals offer more
    rewards more
    frequently




Design by Kjell Reigstad   OMG – Your Pancreas Just Texted / Page 147
provides ideas
    and encourages
    snacking




Design by Kjell Reigstad   OMG – Your Pancreas Just Texted / Page 148
allows users to
    find the small
    changes that can
    fit in their lives
    now, today


    managing
    diabetes forever
    is too hard,
    managing it
    today we can do

Design by Kjell Reigstad   OMG – Your Pancreas Just Texted / Page 149
users are
    reminded that
    they’re never
    doing this alone


    updating is
    quick




Design by Kjell Reigstad   OMG – Your Pancreas Just Texted / Page 150
celebrate
    the small
    victories that
    lead to better
    management


    days aren’t open
    ended, a user
    can be “done”



Design by Kjell Reigstad   OMG – Your Pancreas Just Texted / Page 151
the emotion is
    what motivates
    updates, but
    the data is still
    important




Design by Kjell Reigstad   OMG – Your Pancreas Just Texted / Page 152
quickly compare
    a week’s blood
    sugar average
    with activity




Design by Kjell Reigstad   OMG – Your Pancreas Just Texted / Page 153
mini-goals ground
    conversations in
    what daily life is
    really like




Design by Kjell Reigstad   OMG – Your Pancreas Just Texted / Page 154
it’s just an idea, a step




Photo by flickr user dincsi   OMG – Your Pancreas Just Texted / Page 155
it’s just an idea, a step

   but that’s how you
   start difficult things

Photo by flickr user dincsi   OMG – Your Pancreas Just Texted / Page 156
1/the problem

2/how to fix it

3/an example

4/the wrap up
                  OMG – Your Pancreas Just Texted / Page 157
we mostly talked
  about type 2
  diabetics today




Photo by Adrian Black   OMG – Your Pancreas Just Texted / Page 158
we mostly talked
  about type 2
  diabetics today

  they need more
  tools, better tools

Photo by Adrian Black   OMG – Your Pancreas Just Texted / Page 159
but there are patients
   with heart disease too




Photo by flickr user illicit_monkey   OMG – Your Pancreas Just Texted / Page 160
but there are patients
   with heart disease too

   and Crohn’s


Photo by flickr user illicit_monkey and Bryan Costin   OMG – Your Pancreas Just Texted / Page 161
but there are patients
  with heart disease too

  and Crohn’s and
  arthritis

Photo by flickr user illicit_monkey, Bryan Costin and Henry M. Diaz   OMG – Your Pancreas Just Texted / Page 162
but there are patients
   with heart disease too

   and Crohn’s and
   arthritis and MS

Photo by flickr user illicit_monkey, Bryan Costin, Henry M. Diaz and flickr user theqspeaks   OMG – Your Pancreas Just Texted / Page 163
45%                           of the U.S.
                                population



  lives with at least
  one chronic disease
  Source : Center for Studying Health System Change, 2009.




Photo by Joe Shlabotnik                                      OMG – Your Pancreas Just Texted / Page 164
45%                           of the U.S.
                                population



  lives with at least
  one chronic disease
  Source : Center for Studying Health System Change, 2009.




  nearly 1 in 2 people


Photo by Joe Shlabotnik                                      OMG – Your Pancreas Just Texted / Page 165
we need to create new
  solutions, new tools




Photo by Jeff Vogt   OMG – Your Pancreas Just Texted / Page 166
the way things worked
  relied on appointment
  based care




Photo by flickr user Susan NYC   OMG – Your Pancreas Just Texted / Page 167
but chronic diseases
  require a lot more




Photo by flickr user Susan NYC   OMG – Your Pancreas Just Texted / Page 168
but chronic diseases
  require a lot more

  patients have to
  manage their
  disease every day
Photo by flickr user Susan NYC   OMG – Your Pancreas Just Texted / Page 169
so patients need
  a tool that is with
  them every day




Photo by Farid Iqbal Ibrahim   OMG – Your Pancreas Just Texted / Page 170
so patients need
  a tool that is with
  them every day

  every moment


Photo by Farid Iqbal Ibrahim   OMG – Your Pancreas Just Texted / Page 171
mobile phones
  are already there




Photo by Wade Morgen   OMG – Your Pancreas Just Texted / Page 172
mobile phones
  are already there

  and more people
  use them to go
  online each year
Photo by Wade Morgen   OMG – Your Pancreas Just Texted / Page 173
13%
  more are online
  with their phones
  than last year
  Source : Mobile Access 2010, “The use of non-voice data applications has grown significantly over the last year”
  Pew Internet, July 2010. Base : Cell Phone Owners
  http://pewinternet.org/Reports/2010/Mobile-Access-2010.aspx




Photo by Joe Shlabotnik                                                                          OMG – Your Pancreas Just Texted / Page 174
we could continue to
  deliver care three or
  four times a year




Photo by flickr user Susan NYC   OMG – Your Pancreas Just Texted / Page 175
or, we could offer
  it continuously and
  conveniently




Photo by Wade Morgen   OMG – Your Pancreas Just Texted / Page 176
let’s make mobile
   health solutions a
   priority




Photo by flickr user Sheryl’s Boys   OMG – Your Pancreas Just Texted / Page 177
problems

 The current model        There is a clinical
 of care doesn’t          emphasis on disease
 support patients         and numbers,
 who must manage          rather than on
 chronic disease daily.   lifestyle and patients.


 Stigma or isolation
 forces patients to
 attempt behavioral
 changes on their
 own.



                                OMG – Your Pancreas Just Texted / Page 178
fixes

 Add ontop of             Facilitate the
 appointment based        discussions patients
 care a continuous        are already having.
 ‘soft touch’ using       (Just make doing it
 mobile.                  easier.)


 Recording behavior       Place the emphasis
 and medication is a      on bite-sized,
 lot more interesting     daily goals to help
 if it’s social, rooted   maintain patient
 in emotion.              engagement.



                               OMG – Your Pancreas Just Texted / Page 179
Kjell Reigstad
  Libby Groettum
  Kim Cortese
  Michael Harper
  Bryan Hamilton
  Elliott Trice
  Katy Thorbahn

Photo by Jeramey Jannene   OMG – Your Pancreas Just Texted / Page 180
d
                        OM G – My Pancreas Just Texte
                        John Pettengill
                        Razorfish




Photo by Ethan Lofton                  OMG – Your Pancreas Just Texted / Page 181

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OMG - My Pancreas Just Texted

  • 1. OMG – My Pancreas Just Texted John Pettengill OMG – Your Pancreas Just Texted / Page 1
  • 2. Hi, I’m John Photo by Chris Acuna OMG – Your Pancreas Just Texted / Page 2
  • 3. and I am not a doctor Photo by flickr user trp0 OMG – Your Pancreas Just Texted / Page 3
  • 4. I am not a hospital administrator Photo by Dan McCullum OMG – Your Pancreas Just Texted / Page 4
  • 5. I have never even seen an episode of Grey’s Anatomy Photo by ABC & The Walt Disney Company OMG – Your Pancreas Just Texted / Page 5
  • 6. but I am a diabetic Photo by Sriram Bala OMG – Your Pancreas Just Texted / Page 6
  • 7. but I am a diabetic along with 25.8 million other people in the U.S. Photo by Sriram Bala OMG – Your Pancreas Just Texted / Page 7
  • 8. there are 2 types of diabetes type 1 diabetes requires injected medication Photo by Sriram Bala OMG – Your Pancreas Just Texted / Page 8
  • 9. type 2 diabetes can be managed without medication most diabetics are type 2 Photo by Sriram Bala OMG – Your Pancreas Just Texted / Page 9
  • 10. I don’t want to make a big deal outta this... Photo by Pete Prodoehl OMG – Your Pancreas Just Texted / Page 10
  • 11. I don’t want to make a big deal outta this... but we’re kinda experts Photo by Pete Prodoehl OMG – Your Pancreas Just Texted / Page 11
  • 12. take this for example Photo by Ruben Swieringa OMG – Your Pancreas Just Texted / Page 12
  • 13. you see this salad meatloaf potatoes bread Photo by Ruben Swieringa OMG – Your Pancreas Just Texted / Page 13
  • 14. we see this 8 carbs 15 carbs 45 carbs 25 carbs Photo by Ruben Swieringa OMG – Your Pancreas Just Texted / Page 14
  • 15. and this 8 carbs low glycemic index 15 carbs medium glycemic index 45 carbs 25 carbs high glycemic index high glycemic index Photo by Ruben Swieringa OMG – Your Pancreas Just Texted / Page 15
  • 16. you see dinner salad meatloaf potatoes bread Photo by Ruben Swieringa OMG – Your Pancreas Just Texted / Page 16
  • 17. we see disease 8 carbs low glycemic index 15 carbs medium glycemic index 45 carbs 25 carbs high glycemic index high glycemic index Photo by Ruben Swieringa OMG – Your Pancreas Just Texted / Page 17
  • 18. we understand how blood sugar should vary over a day Photo by flickr user MissTessmacher OMG – Your Pancreas Just Texted / Page 18
  • 19. and we know why lab values like an A1c are important Photo by Lynn Schnitzer OMG – Your Pancreas Just Texted / Page 19
  • 20. so we’re not doctors Photo by Pete Prodoehl OMG – Your Pancreas Just Texted / Page 20
  • 21. so we’re not doctors but we’re kinda experts Photo by Pete Prodoehl OMG – Your Pancreas Just Texted / Page 21
  • 22. some of us are bigger experts than others Photo by Jonny Wikins OMG – Your Pancreas Just Texted / Page 22
  • 23. 67% of diabetics in the US aren’t managing their blood sugars Source : Adults in the US above A1C goal of 6.5%, “State of Diabetes in America.” AACE, 2005 Photo by Joe Shlabotnik OMG – Your Pancreas Just Texted / Page 23
  • 24. that leads to a shorter life and unpleasant complications Photo by Joe Shlabotnik OMG – Your Pancreas Just Texted / Page 24
  • 25. we could blame it on them Photo by Jonny Wikins OMG – Your Pancreas Just Texted / Page 25
  • 26. we could blame it on them we could say they’re lazy or aren’t trying Photo by Jonny Wikins OMG – Your Pancreas Just Texted / Page 26
  • 27. we could blame it on all 17 million who are having problems Photo by Jonny Wikins OMG – Your Pancreas Just Texted / Page 27
  • 28. but that’s too many people having problems Photo by Joe Shlabotnik OMG – Your Pancreas Just Texted / Page 28
  • 29. but that’s too many people having problems something is wrong Photo by Joe Shlabotnik OMG – Your Pancreas Just Texted / Page 29
  • 30. this is Don Norman he wrote The Design of Everyday Things Photo by Peter Belanger OMG – Your Pancreas Just Texted / Page 30
  • 31. “When people have trouble with something, it isn’t their fault—it’s the fault of the design.” Donald A. Norman Photo by Peter Belanger OMG – Your Pancreas Just Texted / Page 31
  • 32. the system has a problem and it’s time to fix it Photo by Joe Shlabotnik OMG – Your Pancreas Just Texted / Page 32
  • 33. 133 million adults in the US have at least one chronic disease Source : Centers for Disease Control and Prevention. Chronic Disease Overview page. Available at: http://www.cdc.gov/nccdphp/overview.htm. Accessed January 10, 2011 Photo by Joe Shlabotnik OMG – Your Pancreas Just Texted / Page 33
  • 34. each year chronic disease costs the U.S. 1.3 billion Source : “The Economic Burden of Chronic Disease on The United States.” Milken Institute, October 2007. Photo by David Beyer OMG – Your Pancreas Just Texted / Page 34
  • 35. and each year chronic disease is responsible for 7 out of 10 deaths Source : Kung HC, Hoyert DL, Xu JQ, Murphy SL. Deaths: Final Data for 2005. National Vital Statistics Reports, 2008. http://www.cdc.gov/nchs/data/nvsr/nvsr56/nvsr56_10.pdf Photo by D Sharon Pruitt OMG – Your Pancreas Just Texted / Page 35
  • 36. can technology help us manage chronic disease? Photo by Jay Reed OMG – Your Pancreas Just Texted / Page 36
  • 37. can technology help us manage chronic disease? something has to Photo by Jay Reed OMG – Your Pancreas Just Texted / Page 37
  • 38. 1/the problem 2/how to fix it 3/an example 4/the wrap up OMG – Your Pancreas Just Texted / Page 38
  • 39. doctors like to talk about this Photo by Kevin Walsh OMG – Your Pancreas Just Texted / Page 39
  • 40. about how this Photo by Abhishek Jacob OMG – Your Pancreas Just Texted / Page 40
  • 41. is affected by that Photo by Aki Hanninen OMG – Your Pancreas Just Texted / Page 41
  • 42. in 21 minute segments we talk about our health Source : “Primary Care Visit Duration and Quality.” Archives of Internal Medicine. 2009;169(20):1866-1872. Photo by Judy Baxter OMG – Your Pancreas Just Texted / Page 42
  • 43. but the rest of the time we’re on our own Photo by flickr user Susan NYC OMG – Your Pancreas Just Texted / Page 43
  • 44. choosing whether or not to order a sugary drink Photo by Phil Gyford OMG – Your Pancreas Just Texted / Page 44
  • 45. or eat any of the bread served with dinner Photo by Alan Chan OMG – Your Pancreas Just Texted / Page 45
  • 46. doctors aren’t there for any of that Photo by flickr user larique OMG – Your Pancreas Just Texted / Page 46
  • 47. i’m not saying that doctors aren’t important Photo by flickr user larique OMG – Your Pancreas Just Texted / Page 47
  • 48. doctors fill a vital role, they diagnose and prescribe Photo by Tulane Publications OMG – Your Pancreas Just Texted / Page 48
  • 49. doctors fill a vital role, they diagnose and prescribe but that isn’t enough Photo by Tulane Publications OMG – Your Pancreas Just Texted / Page 49
  • 50. patients aren’t happy, and aren’t doing well Photo by Jonny Wikins OMG – Your Pancreas Just Texted / Page 50
  • 51. patients aren’t happy, and aren’t doing well remember the 67% that’s having trouble Photo by Jonny Wikins OMG – Your Pancreas Just Texted / Page 51
  • 52. 31% of diabetic 45 – 54 year olds in the US are dissatisfied with their medication regimen Source : Satisfaction with medication regimen, “Diabetics: Attitudes and Behaviors – US.” Mintel, May 2010. Base : Internet users aged 18+ who have diabetes by gender and age. . Photo by flickr user webgrl OMG – Your Pancreas Just Texted / Page 52
  • 53. 57% of diabetic 45 – 54 year olds in the US are dissatisfied with their diet or eating plan Source : Satisfaction with diet/eating plan, “Diabetics: Attitudes and Behaviors – US.” Mintel, May 2010. Base : Internet users aged 18+ who have diabetes by gender and age. . Photo by Wally Hartshorn OMG – Your Pancreas Just Texted / Page 53
  • 54. 64% of diabetic 45 – 54 year olds in the US are dissatisfied with their exercise schedule Source : Satisfaction with exercise schedule, “Diabetics: Attitudes and Behaviors – US.” Mintel, May 2010. Base : Internet users aged 18+ who have diabetes by gender and age. Photo by flickr user yuan2003 OMG – Your Pancreas Just Texted / Page 54
  • 55. 57% 64% 31% Photo by Till Westermayer OMG – Your Pancreas Just Texted / Page 55
  • 56. it’s the two things doctors can’t write prescriptions for... that patients are having problems with Photo by Chris Riebschlager OMG – Your Pancreas Just Texted / Page 56
  • 57. turns out that saying “Eat better and exercise” isn’t working Photo by Tulane Publications OMG – Your Pancreas Just Texted / Page 57
  • 58. and I don’t think we ever thought it would Photo by Tulane Publications OMG – Your Pancreas Just Texted / Page 58
  • 59. but it’s those 2 things that are most effective preventing diabetes Photo by Chris Riebschlager OMG – Your Pancreas Just Texted / Page 59
  • 60. 58% reduction for those using diet & exercise diet and exercise reduce the chance of developing type 2 Source : DPP, February 2002. Base : Overweight adults with impaired glucose tolerance. Photo by flickr user webgrl OMG – Your Pancreas Just Texted / Page 60
  • 61. 58% reduction for those using diet & exercise diet and exercise reduce the chance of developing type 2 Source : DPP, February 2002. Base : Overweight adults with impaired glucose tolerance. 31% reduction for those taking medication Photo by flickr user webgrl OMG – Your Pancreas Just Texted / Page 61
  • 62. the system isn’t supporting those lifestyle changes Photo by Seattle Municipal Archives OMG – Your Pancreas Just Texted / Page 62
  • 63. patients need to be educated Photo by Ruth Rogers OMG – Your Pancreas Just Texted / Page 63
  • 64. doctors have tried a few different things Photo by Tulane Publications OMG – Your Pancreas Just Texted / Page 64
  • 65. 1/5 physicians use group visits to educate their patients Source : “Expectations Outpace Reality: Physicians’ use of care management tools for patients with chronic conditions.” Center for Studying Health System Change, December 2009. Photo by Andrew Forgrave OMG – Your Pancreas Just Texted / Page 65
  • 66. 1/2 physicians use nonphysician educators Source : “Expectations Outpace Reality: Physicians’ use of care management tools for patients with chronic conditions.” Center for Studying Health System Change, December 2009. Photo by flickr user CarynNL OMG – Your Pancreas Just Texted / Page 66
  • 67. 3/4 physicians hand out pamphlets Source : “Expectations Outpace Reality: Physicians’ use of care management tools for patients with chronic conditions.” Center for Studying Health System Change, December 2009. Photo by Justin O’Neill OMG – Your Pancreas Just Texted / Page 67
  • 68. 3/4 physicians hand out pamphlets Source : “Expectations Outpace Reality: Physicians’ use of care management tools for patients with chronic conditions.” Center for Studying Health System Change, December 2009. patients do not need pamphlets Photo by Justin O’Neill OMG – Your Pancreas Just Texted / Page 68
  • 69. patients need something motivating and personable Photo by Pewari Naan OMG – Your Pancreas Just Texted / Page 69
  • 70. they need something easy to expand to people everywhere Photo by Tim Moreillon OMG – Your Pancreas Just Texted / Page 70
  • 71. patients need each other Photo by flickr user Sheryl’s Boys OMG – Your Pancreas Just Texted / Page 71
  • 72. 1/the problem 2/how to fix it 3/an example 4/the wrap up OMG – Your Pancreas Just Texted / Page 72
  • 73. okay, so web 2.0 to save the day Photo by Hans Põldoja OMG – Your Pancreas Just Texted / Page 73
  • 74. okay, so web 2.0 to save the day again Photo by Hans Põldoja OMG – Your Pancreas Just Texted / Page 74
  • 75. Photo by B Zedan OMG – Your Pancreas Just Texted / Page 75
  • 76. it’s not much of a stretch for these patients Photo by Paul Downey OMG – Your Pancreas Just Texted / Page 76
  • 77. 83% of internet users with a chronic disease have looked online for health information Source : Health Information is a Popular Pursuit Online, “Health Topics.” Pew Internet, February 2011. Base : U.S. internet users aged 18+ Photo by Paul Downey OMG – Your Pancreas Just Texted / Page 77
  • 78. 57% of e-patients with a chronic disease are looking at user- generated health information Source : Use of Internet to gather Health Information, “Chronic Disease and the Internet.” Pew Internet, March 2010. Base : U.S. internet users aged 18+ Photo by Paul Downey OMG – Your Pancreas Just Texted / Page 78
  • 79. there are some pretty inspiring examples Photo by Paul Downey OMG – Your Pancreas Just Texted / Page 79
  • 80. people are sharing information http://en.wheelmap.org/ OMG – Your Pancreas Just Texted / Page 80
  • 81. http://en.wheelmap.org/ OMG – Your Pancreas Just Texted / Page 81
  • 82. and making it available everywhere Wheelmap iPhone App OMG – Your Pancreas Just Texted / Page 82
  • 83. Wheelmap iPhone App OMG – Your Pancreas Just Texted / Page 83
  • 84. they’re also comparing results http://curetogether.com/migraine/causes/ OMG – Your Pancreas Just Texted / Page 84
  • 85. http://curetogether.com/migraine/causes/ OMG – Your Pancreas Just Texted / Page 85
  • 86. there are a lot of tools for diabetics too Photo by Jeff Vogt OMG – Your Pancreas Just Texted / Page 86
  • 87. most of them seem to focus on charts and graphs iPhone Apps : Diabetes Diary, Blood Sugar Diabetes Control OMG – Your Pancreas Just Texted / Page 87
  • 88. testing blood sugar and monitoring food intake is important iPhone Apps : Diabetes Manager, BGluMon OMG – Your Pancreas Just Texted / Page 88
  • 89. but the charts and graphs we end up with aren’t iPhone Apps : Diabetes Plus, Easy Diabetes OMG – Your Pancreas Just Texted / Page 89
  • 90. patients end up focusing on numbers iPhone Apps : Vree For Diabetes, UTS Diabetes OMG – Your Pancreas Just Texted / Page 90
  • 91. and not on the behaviors that create those numbers iPhone Apps : Bant, Glucose Charter OMG – Your Pancreas Just Texted / Page 91
  • 92. these siloed tools are missing an even bigger point iPhone Apps : Diamedic, Glucose Buddy OMG – Your Pancreas Just Texted / Page 92
  • 93. Photo by Steven Yeh OMG – Your Pancreas Just Texted / Page 93
  • 94. Photo by Marieke Kuijjer OMG – Your Pancreas Just Texted / Page 94
  • 95. you get the idea Photo by flickr user BenSpark OMG – Your Pancreas Just Texted / Page 95
  • 96. they’re missing other people Photo by flickr user Sheryl’s Boys OMG – Your Pancreas Just Texted / Page 96
  • 97. being surrounded by a culture of self-care is the best way to change Photo by flickr user Sheryl’s Boys OMG – Your Pancreas Just Texted / Page 97
  • 98. that’s what makes Weight Watchers work Photo by Brian Rutledge OMG – Your Pancreas Just Texted / Page 98
  • 99. and Alcoholics Anonymous Photo by Marius Watz OMG – Your Pancreas Just Texted / Page 99
  • 100. these programs don’t just work, they work better Source : “Weight loss with self-help compared with a structured commercial program: a randomized trial.” New York Obesity Research Center, 2003. http://www.ncbi.nlm.nih.gov/pubmed/12684357 Photo by flickr user SuperFantastic OMG – Your Pancreas Just Texted / Page 100
  • 101. it’s hard to reinvent your life and habits Photo by Jonny Wikins OMG – Your Pancreas Just Texted / Page 101
  • 102. it’s hard to reinvent your life and habits especially when it feels like no one else is Photo by Jonny Wikins OMG – Your Pancreas Just Texted / Page 102
  • 103. having supporters doesn’t just make change easier Photo by flickr user SuperFantastic OMG – Your Pancreas Just Texted / Page 103
  • 104. 50% lower chance to have another heart attack if you have close friends *Proven only for the year after first heart attack Source : “Heart attack survivors half as likely to suffer further attacks if they have love and friends.” Medical News Today, April 2004. http://www.medicalnewstoday.com/articles/7280.php Base : Adults who had a heart attack within a year of the study Photo by flickr user SuperFantastic OMG – Your Pancreas Just Texted / Page 104
  • 105. diabetics have tried to form their own communities Photo by flickr user Sheryl’s Boys OMG – Your Pancreas Just Texted / Page 105
  • 106. on places like twitter http://twitter.com/#search?q=%23bgnow OMG – Your Pancreas Just Texted / Page 106
  • 107. http://twitter.com/#search?q=%23bgnow OMG – Your Pancreas Just Texted / Page 107
  • 108. and on forums http://juvenation.org/forums/TopicsActive.aspx OMG – Your Pancreas Just Texted / Page 108
  • 109. http://juvenation.org/forums/TopicsActive.aspx OMG – Your Pancreas Just Texted / Page 109
  • 110. http://www.tudiabetes.org/forum/category/listByTitle OMG – Your Pancreas Just Texted / Page 110
  • 111. patients are validating each other http://www.tudiabetes.org/forum/category/listByTitle OMG – Your Pancreas Just Texted / Page 111
  • 112. user forums also have a lot of helpful info http://www.tudiabetes.org/forum/category/listByTitle OMG – Your Pancreas Just Texted / Page 112
  • 113. it’s where you learn what to do about this Photo by Emilie Hardman OMG – Your Pancreas Just Texted / Page 113
  • 114. and how to find room for a glucose tester on that Photo by flickr user mayhem OMG – Your Pancreas Just Texted / Page 114
  • 115. but it’s a little bit like the wild wild west http://www.tudiabetes.org/forum/category/listByTitle OMG – Your Pancreas Just Texted / Page 115
  • 116. patients have to sift through to find meaningful content http://www.tudiabetes.org/forum/category/listByTitle OMG – Your Pancreas Just Texted / Page 116
  • 117. http://www.tudiabetes.org/forum/category/listByTitle OMG – Your Pancreas Just Texted / Page 117
  • 118. 8% of internet users with a chronic disease participate in online support groups or forums Source : Use of Online Support Groups, “Chronic Disease and the Internet.” Pew Internet, March 2010. Base : U.S. internet users aged 18+ http://www.tudiabetes.org/forum/category/listByTitle OMG – Your Pancreas Just Texted / Page 118
  • 119. 8% of internet users with a chronic disease participate in online support groups or forums Source : Use of Online Support Groups, “Chronic Disease and the Internet.” Pew Internet, March 2010. Base : U.S. internet users aged 18+ we can do better than that http://www.tudiabetes.org/forum/category/listByTitle OMG – Your Pancreas Just Texted / Page 119
  • 120. we need to remake the tools that manage diabetes Photo by Jeff Vogt OMG – Your Pancreas Just Texted / Page 120
  • 121. 1/the problem 2/how to fix it 3/an example 4/the wrap up OMG – Your Pancreas Just Texted / Page 121
  • 122. if diabetes is being managed well Photo by Lynn Schnitzer OMG – Your Pancreas Just Texted / Page 122
  • 123. if diabetes is being managed well it needs to be managed all day long Photo by Lynn Schnitzer OMG – Your Pancreas Just Texted / Page 123
  • 124. it also has to be managed forever Photo by Lynn Schnitzer OMG – Your Pancreas Just Texted / Page 124
  • 125. well, as many of you know, forever is a long time Photo by Diane Hammond OMG – Your Pancreas Just Texted / Page 125
  • 126. 95% of blogs have been abandoned Source : http://www.nytimes.com/2009/06/07/fashion/07blogs.html http://pasta.blogspot.com/ OMG – Your Pancreas Just Texted / Page 126
  • 128. 65% of this audience has already broken their new years resolutions Photo by Amodiovalerio Verde OMG – Your Pancreas Just Texted / Page 128
  • 129. 65% of this audience has already broken their new years resolutions i made that one up but it sounds totally believable Photo by Amodiovalerio Verde OMG – Your Pancreas Just Texted / Page 129
  • 130. people have trouble managing forever Photo by flickr user abrinsky OMG – Your Pancreas Just Texted / Page 130
  • 131. that’s why we have phrases like one day at a time Photo by Rosa Say OMG – Your Pancreas Just Texted / Page 131
  • 132. that’s why we have phrases like one day at a time again, like Weight Watchers or AA Photo by Rosa Say OMG – Your Pancreas Just Texted / Page 132
  • 133. and take it step by step Photo by ‘Step by Step’, Intro Credits of the Television Show OMG – Your Pancreas Just Texted / Page 133
  • 134. management has to be broken into steps to work Photo by flickr user dincsi OMG – Your Pancreas Just Texted / Page 134
  • 135. some colleagues and I have made some first steps Photo by flickr user dincsi OMG – Your Pancreas Just Texted / Page 135
  • 136. we realized three key things Photo by flickr user dincsi OMG – Your Pancreas Just Texted / Page 136
  • 137. we realized three key things patients are isolated Photo by flickr user dincsi OMG – Your Pancreas Just Texted / Page 137
  • 138. we realized three key things patients are the current isolated solutions are clinical Photo by flickr user dincsi OMG – Your Pancreas Just Texted / Page 138
  • 139. we realized three key things patients are the current forever is isolated solutions really hard are clinical Photo by flickr user dincsi OMG – Your Pancreas Just Texted / Page 139
  • 140. we’ve created a concept that attempts to address these problems patients are the current forever is isolated solutions really hard are clinical Photo by flickr user dincsi OMG – Your Pancreas Just Texted / Page 140
  • 141. your doctor can’t come with you, but your phone can create a “new normal” with a community invested in better self-care Design by Kjell Reigstad OMG – Your Pancreas Just Texted / Page 141
  • 142. our categories are based upon the things that people already talk about Design by Kjell Reigstad OMG – Your Pancreas Just Texted / Page 142
  • 143. you’re presented with faces, not with numbers focused on behavior moving forward, not looking back Design by Kjell Reigstad OMG – Your Pancreas Just Texted / Page 143
  • 144. a micro-network, full of people in similar situations Design by Kjell Reigstad OMG – Your Pancreas Just Texted / Page 144
  • 145. commiseration is an important part of dealing with diabetes users prompted to share the situation behind the sugars Design by Kjell Reigstad OMG – Your Pancreas Just Texted / Page 145
  • 146. users can gather support to help them get back on track Design by Kjell Reigstad OMG – Your Pancreas Just Texted / Page 146
  • 147. achievable goals offer more rewards more frequently Design by Kjell Reigstad OMG – Your Pancreas Just Texted / Page 147
  • 148. provides ideas and encourages snacking Design by Kjell Reigstad OMG – Your Pancreas Just Texted / Page 148
  • 149. allows users to find the small changes that can fit in their lives now, today managing diabetes forever is too hard, managing it today we can do Design by Kjell Reigstad OMG – Your Pancreas Just Texted / Page 149
  • 150. users are reminded that they’re never doing this alone updating is quick Design by Kjell Reigstad OMG – Your Pancreas Just Texted / Page 150
  • 151. celebrate the small victories that lead to better management days aren’t open ended, a user can be “done” Design by Kjell Reigstad OMG – Your Pancreas Just Texted / Page 151
  • 152. the emotion is what motivates updates, but the data is still important Design by Kjell Reigstad OMG – Your Pancreas Just Texted / Page 152
  • 153. quickly compare a week’s blood sugar average with activity Design by Kjell Reigstad OMG – Your Pancreas Just Texted / Page 153
  • 154. mini-goals ground conversations in what daily life is really like Design by Kjell Reigstad OMG – Your Pancreas Just Texted / Page 154
  • 155. it’s just an idea, a step Photo by flickr user dincsi OMG – Your Pancreas Just Texted / Page 155
  • 156. it’s just an idea, a step but that’s how you start difficult things Photo by flickr user dincsi OMG – Your Pancreas Just Texted / Page 156
  • 157. 1/the problem 2/how to fix it 3/an example 4/the wrap up OMG – Your Pancreas Just Texted / Page 157
  • 158. we mostly talked about type 2 diabetics today Photo by Adrian Black OMG – Your Pancreas Just Texted / Page 158
  • 159. we mostly talked about type 2 diabetics today they need more tools, better tools Photo by Adrian Black OMG – Your Pancreas Just Texted / Page 159
  • 160. but there are patients with heart disease too Photo by flickr user illicit_monkey OMG – Your Pancreas Just Texted / Page 160
  • 161. but there are patients with heart disease too and Crohn’s Photo by flickr user illicit_monkey and Bryan Costin OMG – Your Pancreas Just Texted / Page 161
  • 162. but there are patients with heart disease too and Crohn’s and arthritis Photo by flickr user illicit_monkey, Bryan Costin and Henry M. Diaz OMG – Your Pancreas Just Texted / Page 162
  • 163. but there are patients with heart disease too and Crohn’s and arthritis and MS Photo by flickr user illicit_monkey, Bryan Costin, Henry M. Diaz and flickr user theqspeaks OMG – Your Pancreas Just Texted / Page 163
  • 164. 45% of the U.S. population lives with at least one chronic disease Source : Center for Studying Health System Change, 2009. Photo by Joe Shlabotnik OMG – Your Pancreas Just Texted / Page 164
  • 165. 45% of the U.S. population lives with at least one chronic disease Source : Center for Studying Health System Change, 2009. nearly 1 in 2 people Photo by Joe Shlabotnik OMG – Your Pancreas Just Texted / Page 165
  • 166. we need to create new solutions, new tools Photo by Jeff Vogt OMG – Your Pancreas Just Texted / Page 166
  • 167. the way things worked relied on appointment based care Photo by flickr user Susan NYC OMG – Your Pancreas Just Texted / Page 167
  • 168. but chronic diseases require a lot more Photo by flickr user Susan NYC OMG – Your Pancreas Just Texted / Page 168
  • 169. but chronic diseases require a lot more patients have to manage their disease every day Photo by flickr user Susan NYC OMG – Your Pancreas Just Texted / Page 169
  • 170. so patients need a tool that is with them every day Photo by Farid Iqbal Ibrahim OMG – Your Pancreas Just Texted / Page 170
  • 171. so patients need a tool that is with them every day every moment Photo by Farid Iqbal Ibrahim OMG – Your Pancreas Just Texted / Page 171
  • 172. mobile phones are already there Photo by Wade Morgen OMG – Your Pancreas Just Texted / Page 172
  • 173. mobile phones are already there and more people use them to go online each year Photo by Wade Morgen OMG – Your Pancreas Just Texted / Page 173
  • 174. 13% more are online with their phones than last year Source : Mobile Access 2010, “The use of non-voice data applications has grown significantly over the last year” Pew Internet, July 2010. Base : Cell Phone Owners http://pewinternet.org/Reports/2010/Mobile-Access-2010.aspx Photo by Joe Shlabotnik OMG – Your Pancreas Just Texted / Page 174
  • 175. we could continue to deliver care three or four times a year Photo by flickr user Susan NYC OMG – Your Pancreas Just Texted / Page 175
  • 176. or, we could offer it continuously and conveniently Photo by Wade Morgen OMG – Your Pancreas Just Texted / Page 176
  • 177. let’s make mobile health solutions a priority Photo by flickr user Sheryl’s Boys OMG – Your Pancreas Just Texted / Page 177
  • 178. problems The current model There is a clinical of care doesn’t emphasis on disease support patients and numbers, who must manage rather than on chronic disease daily. lifestyle and patients. Stigma or isolation forces patients to attempt behavioral changes on their own. OMG – Your Pancreas Just Texted / Page 178
  • 179. fixes Add ontop of Facilitate the appointment based discussions patients care a continuous are already having. ‘soft touch’ using (Just make doing it mobile. easier.) Recording behavior Place the emphasis and medication is a on bite-sized, lot more interesting daily goals to help if it’s social, rooted maintain patient in emotion. engagement. OMG – Your Pancreas Just Texted / Page 179
  • 180. Kjell Reigstad Libby Groettum Kim Cortese Michael Harper Bryan Hamilton Elliott Trice Katy Thorbahn Photo by Jeramey Jannene OMG – Your Pancreas Just Texted / Page 180
  • 181. d OM G – My Pancreas Just Texte John Pettengill Razorfish Photo by Ethan Lofton OMG – Your Pancreas Just Texted / Page 181