Becoming.kick ass.testmanager

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Do you want to be a valuable test manager? One who is valuable to and valued by the organization? Test managers can be awesome champions and not victims. Learn how. See the video of the original keynote here: http://youtu.be/pdaXhaW2ev8 The audio is for the updated version of the Let's Test keynote in 2013.

Business Technologie

Becoming A Kick-AssTest Manager
Johanna Rothman
New: Hiring GeeksThat Fit
@johannarothman
www.jrothman.com
jr@jrothman.com
781-641-4046

© 2013 Johanna Rothman
Awesome Champions
2

© 2013 Johanna Rothman
NoVictims Allowed!
3

© 2013 Johanna Rothman6
Develop High-Value People
No commodity-testers anywhere in the world
High-value people
Hire people who are smarter than you are

© 2013 Johanna Rothman
Feedback and Meta-Feedback
Not evaluation or praise; feedback
When you use a peer-to-peer feedback approach:
Create an opening
Describe behavior or results
State the impact
Make a request
7

© 2013 Johanna Rothman
Coaching and Meta-Coaching
Not just teaching, offering options with support
You create an environment in which everyone coaches
everyone else
8

© 2013 Johanna Rothman
Career Development
Where can people go?
How do they know?
How can you help them?
Testers are generalists; help
them move into other
positions if they want to
How are your testers climbing
the career ladder?
9

© 2013 Johanna Rothman
Lead Hiring Effort
Recognize when you need
more people
Initiate the hiring
Job analysis
Job description
Manage the phone screens
Manage the interviews and
interactions with HR
10

© 2013 Johanna Rothman
How DoYou Do AllThis People
Stuff?
One-on-Ones
Biweekly is okay if you
are agile
Monthly is too far apart
11

© 2013 Johanna Rothman13
What is Important to the Business?
Making money
Saving money
Testing is about
information, not about
defects

© 2013 Johanna Rothman
HolisticView of the Project or Program
14

© 2013 Johanna Rothman
Quality Changes Over a Product’s
Lifetime
15

© 2013 Johanna Rothman
OneWay to Improve Quality?
16
Partner with developers

© 2013 Johanna Rothman18
Forget About Solo Experts!

© 2013 Johanna Rothman
Forget About Multitasking!
19

© 2013 Johanna Rothman
BuildTester & Organizational
Capacity
Know your tester capacity
How many of you know
your organizational velocity
now?
Remove system obstacles
Recognize when a team is
stuck
20

© 2013 Johanna Rothman
Communities of Practice
Build functional skills across the organization
21

© 2013 Johanna Rothman
Project Portfolio Changes OverTime
22

© 2013 Johanna Rothman
Only Staff the Strategically
ImportantWork
When you consciously do
not staff the unimportant
work, you lead
Not making those decisions
creates management debt
As well as chaos
23

© 2013 Johanna Rothman
Remove Organization Obstacles
24
What are some of your organizational obstacles?

© 2013 Johanna Rothman
Grow People
Grow people organically
Some testers are developers
whose code doesn’t ship
Some testers are not, but
these days, they had better
add value in other ways
What information are your
testers providing?
25

© 2013 Johanna Rothman
UnderstandWhat’s Important to the
Business
Facilitate release criteria
that ﬁt your project
Provide information, not
just defect information
What do your dashboards
say?
26

© 2013 Johanna Rothman
Lead
No multitasking
Spread the expertise-love
Know your tester capacity
and build upon it
Build communities of
practice
27

© 2013 Johanna Rothman
Be More Inﬂuential
28

© 2013 Johanna Rothman
Awesome Champions
29

© 2013 Johanna Rothman
Let’s Stay inTouch
Tons more on jrothman.com (articles and blogs)
Pragmatic Manager: www.jrothman.com/
pragmaticmanager
Please link with me on LinkedIn
@johannarothman
30

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Becoming.kick ass.testmanager

1. Becoming A Kick-AssTest Manager Johanna Rothman New: Hiring GeeksThat Fit @johannarothman www.jrothman.com jr@jrothman.com 781-641-4046

7. © 2013 Johanna Rothman Feedback and Meta-Feedback Not evaluation or praise; feedback When you use a peer-to-peer feedback approach: Create an opening Describe behavior or results State the impact Make a request 7

9. © 2013 Johanna Rothman Career Development Where can people go? How do they know? How can you help them? Testers are generalists; help them move into other positions if they want to How are your testers climbing the career ladder? 9

10. © 2013 Johanna Rothman Lead Hiring Effort Recognize when you need more people Initiate the hiring Job analysis Job description Manage the phone screens Manage the interviews and interactions with HR 10

20. © 2013 Johanna Rothman BuildTester & Organizational Capacity Know your tester capacity How many of you know your organizational velocity now? Remove system obstacles Recognize when a team is stuck 20

23. © 2013 Johanna Rothman Only Staff the Strategically ImportantWork When you consciously do not staff the unimportant work, you lead Not making those decisions creates management debt As well as chaos 23

25. © 2013 Johanna Rothman Grow People Grow people organically Some testers are developers whose code doesn’t ship Some testers are not, but these days, they had better add value in other ways What information are your testers providing? 25

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