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Making sense out of disagreement, University of Limerick Interaction Design Centre, 2012-04-18
- 1. Digital Enterprise Research Institute www.deri.ie Making sense out of disagreement Jodi Schneider Interaction Design Centre, U. Limerick Wednesday18th April 2012 Limerick, Ireland Copyright 2011 Digital Enterprise Research Institute. All rights reserved. Enabling Networked Knowledge 1
- 2. Discussions are ubiquitous Digital Enterprise Research Institute www.deri.ie Enabling Networked Knowledge 2
- 3. Discussions are ubiquitous Digital Enterprise Research Institute www.deri.ie Enabling Networked Knowledge
- 4. How can we make sense of disagreement? Digital Enterprise Research Institute www.deri.ie Enabling Networked Knowledge
- 5. Example problems Digital Enterprise Research Institute www.deri.ie Issue a press release responding to Tweet complaints Book a hotel room based on reviews Decide whether to delete a Wikipedia article Enabling Networked Knowledge 5
- 6. What’s the key complaint? Digital Enterprise Research Institute www.deri.ie Enabling Networked Knowledge 6
- 7. Decision-making patterns Digital Enterprise Research Institute www.deri.ie Individual/small group based on many inputs Issue a press release response to Tweet complaints Book a hotel room based on reviews Collective, distributed Decide whether to delete a Wikipedia article Enabling Networked Knowledge 7
- 8. Three typical approaches Digital Enterprise Research Institute www.deri.ie Collective intelligence Spatial hypertext Argument mapping Enabling Networked Knowledge 8
- 9. Collective Intelligence Digital Enterprise Research Institute www.deri.ie Enabling Networked Knowledge 9
- 10. Spatial hypertext Digital Enterprise Research Institute www.deri.ie Enabling Networked Knowledge 10
- 11. Argumentation mapping Digital Enterprise Research Institute www.deri.ie bCisive Enabling Networked Knowledge 11
- 12. Issues Digital Enterprise Research Institute www.deri.ie Dedicated platforms Individual & small group decision-making Amplify & aggregate agreement Enabling Networked Knowledge 12
- 13. New issues at Webscale Digital Enterprise Research Institute www.deri.ie Large-scale, across websites Trade-off between automation & depth of analysis Issues of trust, reputation &provenance Open decision-making Enabling Networked Knowledge 13
- 14. Large-scale, across websites Digital Enterprise Research Institute www.deri.ie J. G. Breslin, A. Harth, U. Bojars, & S. Decker, “Towards Semantically- Interlinked Online Communities, (2005), ESWC 2005. Enabling Networked Knowledge 14
- 15. Automate & go deep Digital Enterprise Research Institute www.deri.ie Cartwright, D. & Atkinson, K. (2009). Using Computational Argumentation to Support E-participation. IEEE Intelligent Systems 5(24):42-52. Enabling Networked Knowledge 15
- 16. Trust & credibility Digital Enterprise Research Institute www.deri.ie Ennals, R., Trushkowsky, B., &Agosta, J. M. (2010). Highlighting Disputed Claims on the Web. In WICOW at WWW 2010. Enabling Networked Knowledge 16
- 17. Open decision-making Digital Enterprise Research Institute www.deri.ie Deletion in Wikipedia Collaborative & distributed Case study on work-in-progress Enabling Networked Knowledge 17
- 18. Digital Enterprise Research Institute www.deri.ie Enabling Networked Knowledge 18
- 19. Should we delete this article? Digital Enterprise Research Institute www.deri.ie Enabling Networked Knowledge 19
- 20. Deletion argument Digital Enterprise Research Institute www.deri.ie [Delete the article]...hasn't played since 2008. His 66-73 record is far from stellar and, in my opinion, does not merit an article. >>He pitched last month and plays for the Venezuelan League. This meets our article criteria. Enabling Networked Knowledge 20
- 21. Decision-making support Digital Enterprise Research Institute www.deri.ie What viewpoints are expressed? What values motivate the assembled decision-makers? What are the decision criteria? What argumentation schemes are used? Enabling Networked Knowledge 21
- 22. Viewpoint Digital Enterprise Research Institute www.deri.ie [Delete the article]...hasn't played since 2008. His 66-73 record is far from stellar and, in my opinion, does not merit an article. Proposition: does not merit an article Justification: hasn’t played since 2008, bad record Enabling Networked Knowledge 22
- 23. Opposing viewpoint Digital Enterprise Research Institute www.deri.ie >>He pitched last month and plays for the Venezuelan League. This meets our article criteria. Proposition: keep the article Justification: meets our article criteria Enabling Networked Knowledge 23
- 24. Decision criteria Digital Enterprise Research Institute www.deri.ie >>He pitched last month and plays for the Venezuelan League. This meets our article criteria. Criteria: Our article criteria Enabling Networked Knowledge 24
- 25. Values Digital Enterprise Research Institute www.deri.ie [Delete the article]...hasn't played since 2008. His 66-73 record is far from stellar and, in my opinion, does not merit an article. Values: Good record/win rate Enabling Networked Knowledge 25
- 26. Our approach Digital Enterprise Research Institute www.deri.ie Collect viewpoint arguments & counterarguments Make knowledge representations Enabling Networked Knowledge 26
- 27. Knowledge representation Digital Enterprise Research Institute www.deri.ie Enabling Networked Knowledge 27
- 28. Using our Viewpoints Web Digital Enterprise Research Institute www.deri.ie Enabling Networked Knowledge 28
- 29. How do we make one? Digital Enterprise Research Institute www.deri.ie Enabling Networked Knowledge 29
- 30. Technologies needed Digital Enterprise Research Institute www.deri.ie Ontologies Text analysis Argumentation HCI Enabling Networked Knowledge 30
- 31. Acknowledgments Digital Enterprise Research Institute www.deri.ie Thanks to our collaborators! Katie Atkinson, Trevor Bench-Capon, Adam Wyner (Liverpool) DERI Social Software Unit Rhetorical Structure Taskforce, W3C Health Care/Life Sciences Funding Science Foundation Ireland Grant No. SFI/08/CE/I1380 (Líon-2) Short-term scientific mission (STSM 1868) from the COST Action ICO801 on Agreement Technologies Upcoming: SFI Travel Supplement Enabling Networked Knowledge 31
- 32. Thanks! Digital Enterprise Research Institute www.deri.ie jodi.schneider@deri.org http://jodischneider.com/jodi.html @jschneider Enabling Networked Knowledge 32
- 33. Twitter: Standpoint Digital Enterprise Research Institute www.deri.ie Difference between cakes and biscuits? When stale, cakes go hard, biscuits go soft. Hence Jaffa Cakes are cakes. (Was official EU ruling). View: Jaffa Cakes are cakes Justification: official EU ruling; go hard when stale Enabling Networked Knowledge 33
Hinweis der Redaktion
- From http://www.sendareview.com/The Web is full of opinions & commentary.A lot of it disagrees.How do we learn from other people, when they disagree?
- Collaborative, distributed decision-makingIndividual sense-making informed by many opinionsIndividual decision-making informed by many opinions
- Collaborative, distributed decision-makingIndividual sense-making informed by many opinionsIndividual decision-making informed by many opinions
- LikeVoteup/vote downRate commentsMost popularDistributions
- Task-specific conversation
- Manual effort
- Open tools would be another issue
- Value-basedPractical ReasoningPremises: Before doing action A, the current circumstances are R;After doing action A, the new circumstances are S;G is a goal of the agent Ag, where S implies G; Doing action A in R and achieving G promotes value V;Conclusion: We should perform action A.
- Screenshot of the article Heath Totten
- Anyone can participateLarge number of discussions, ~500/weekLong discussion threadsCan be hard to reach consensusDiscussions can be reopened & repeated
- The Viewpoints Web is my framework for…
- Adding funding/collaborators slide.
- Isn’t it funny that people tweet about this