Master class at IE Business School: Disruptive innovation in marketing

Joaquín Moral Pérez
Joaquín Moral PérezCMO & Digital-Cross-Channel Officer um Cash Converters
by Joaquín Moral
2
3 https://www.youtube.com/watch?v=neShgTczCM0
4
5
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 The NYT editor noted in particular that simply creating great 
journalism isn’t enough any more — that the Times needs to do a 
better job of owning the conversation around that journalism as 
well: 
“Publishing, in today’s crowded environment, includes taking 
responsibility for and assuming ownership of the impact of our 
quality journalism… that means training all of our journalists in 
how to use social media to report and amplify their stories. It 
means our most senior editors must plan and implement a rollout 
plan for our most important pieces. From the moment a story is 
published, we should host the conversation about it.” 
8
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Marketing & 
Communication… 
up to now 
In a few months… 
In a year…? 12
13
 Just in time (JIT) is a production strategy that 
strives to improve a business‘ return on 
investment by reducing in process inventory 
and associated carrying costs. To meet JIT 
objectives, the process relies on signals or 
Kanban (看板) between different points, which 
are involved in the process, which tell 
production when to make the next part. 
14
15 
Technology 
Process-based / 
Value Chain 
Analytics 
Creativity 
(UX, design…) 
Research Re-think 
CURIOSITY 
Think Read
16
 You can be disruptive by developing new 
product or services, but also by re-thinking 
process. 
 In marketing and communication disruption is 
initiated in new process: lean & agile 
17
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20 
Yesterday 
Today
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23 http://www.forbes.com/sites/avidan/2014/03/31/the-future-of-advertising-lean-nimble-agile/
Jim Highsmith key organizer of the 
Agile Manifesto expresses it this 
way: “The future of our Information 
Age economy belongs to the Agile, 
those companies who have the 
capacity to create change, and 
maybe even a little chaos, for their 
competitors… in a world of 
constant change, traditional, 
rigorous project management and 
software development methods are 
insufficient for success.” 
24
 4 values that make Agility possible: Communication, Working Software, 
Collaboration and Responding to Change. 
 12 Principles that support those values: Together they provide specific guidance 
on ways to achieve the 4 Values. For example regarding Communication we can 
identify 3 principles: Face to Face communication is encouraged, Business and 
Developers are expected to work together during a project and Self-Organizing 
Teams are recommended. 
 Methods are detailed Lightweight Processes, Theory and Tools to make Agility 
possible. That means methods embrace the values, follow the principles but 
achieve them through different, but similar ways. As you see on the diagram 
Scrum is just one of these Methods to achieve Agility. Kanban is also another 
method, as is XP, and several others. One example will make this clear, again 
regarding Communication: XP stresses that people work in Pairs, and that the 
team shares the same physical space. Kanban however emphasizes the objective of 
Continuos Flow which implies that all people in a project fully communicate, but it 
does not mandate how to do it. 
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http://innovateordie.com.au/2010/05/10/the-secret-to-accelerating-diffusion-of-innovation-the-16-rule-explained/ 34
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36 http://www.gartner.com/technology/research/hype-cycles/
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38
http://www.business2community.com/marketing/can-gartners-hype-cycle-teach-us-emerging-technologies-0603544#!Lo44n 39
40 
•Advocacy/Loyalty Marketing 
•Augmented Reality 
•Automatic Content Recognition 
•Campaign Segmentation 
•Commerce Experiences 
•Crowdsourcing 
•Data Management Platforms (Advertising) 
•Data-Driven Marketing 
•Digital Marketing Hubs 
•Digital Offers 
•Digital Out-of-Home 
•Dynamic Creative Optimization 
•Email Marketing 
•Ensemble Programming 
•Event-Triggered Marketing 
•Gamification 
•Idea Management for Digital Marketing 
•In-App Advertising 
•Lead Management 
•Marketing Service Providers 
•Media-Embedded Merchandising 
•Mobile Advertising 
•Mobile Search 
•Multichannel Attribution 
•Multichannel Marketing 
•Native Advertising 
•Online Advertising Data Exchanges 
•Online Product Recommendation Engines 
•Personal Cloud Entertainment Platforms 
•Predictive Analytics 
•Privacy Management Tools 
•Programmatic Premium Advertising 
•Real-Time Bidding (Advertising) 
•Responsive Design 
•Sentiment Analysis 
•Social Analytics 
•Social Commerce 
•Social Marketing 
•Social TV 
•Tag Management 
•Transactional Ad Units 
•TV App Platforms 
•Web Analytics
Digital Marketing 
On the Rise 
• Programmatic Premium Advertising 
• Personal Cloud Entertainment Platforms 
• Multichannel Attribution 
• Media-Embedded Merchandising 
• TV App Platforms 
• Automatic Content Recognition 
• Data-Driven Marketing 
• Ensemble Programming 
• Social TV 
• Data Management Platforms (Advertising) 
• Transactional Ad Units 
At the Peak 
• Commerce Experiences 
• Native Advertising 
• Responsive Design 
• Tag Management 
• Digital Marketing Hubs 
• Privacy Management Tools 
• Social Marketing 
• Crowdsourcing 
• Social Commerce 
• Social Analytics 
• Advocacy/Loyalty Marketing 
• Multichannel Marketing 
Sliding Into the Trough 
• Digital Offers 
• In-App Advertising 
• Event-Triggered Marketing 
• Gamification 
• Real-Time Bidding (Advertising) 
• Augmented Reality 
• Online Advertising Data Exchanges 
• Sentiment Analysis 
• Dynamic Creative Optimization 
• Digital Out-of-Home 
Climbing the Slope 
• Campaign Segmentation 
• Online Product Recommendation Engines 
• Mobile Advertising 
• Lead Management 
• Marketing Service Providers 
• Idea Management for Digital Marketing 
Entering the Plateau 
• Email Marketing 
• Web Analytics 
• Predictive Analytics 
• Mobile Search 41
42 http://www.smartinsights.com/managing-digital-marketing/marketing-innovation/technology-for-innovation-in-marketing/
On the Rise 
• Real-Time Marketing 
• Mobile Analytics 
• Programmatic Premium Advertising 
• Multichannel Attribution 
• Commerce Everywhere 
• Automatic Content Recognition 
• Data-Driven Marketing 
• Social TV 
• Content Marketing 
• Data Management Platforms 
(Advertising) 
• Neurobusiness 
At the Peak 
• Tag Management 
• Privacy Management Tools 
• Social Media Metrics 
• Social Commerce 
• Social Media Marketing Platforms 
Entering the Plateau 
• Cloud Advertising 
• In-Stream Video Ad 
Sliding Into the Trough 
• Digital Offers 
• In-App Advertising 
• Over-the-Top Set-Top Boxes 
• Real-Time Bidding (Advertising) 
• Social Gaming Ad Networks 
• Augmented Reality 
• Internet TV 
• Neurometric Research 
• Online Advertising Data Exchanges 
• Location-Based Advertising/Location-Based 
Marketing 
• Addressable TV Advertising 
• Dynamic Creative Optimization 
• Digital Out-of-Home 
Insertion 
Climbing the Slope 
• 2D Bar Code Marketing 
• Dynamic VOD TV Ads 
• Mobile Advertising 
• Digital Ad Operations Platforms 
• Phone Bar Code Reader 
• Media Engagement Metrics 43
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Measuring ROI across the marketing ecosystems of a brand 
Marketing & 
Communication 
iMedia 
Ads 
Social 
Media 
Ads 
Landing Microsites Web 
Pages 
Mobile 
apps 
Smart 
TV 
Social 
Media / 
blogs 
QR 
codes 
E-commerce 
Coupons
47 
Measure Analysis Deliveries
48 
KPI’s and validated conclusions in 6 key areas 
clickstream content 
interaction 
social buzz emotional 
interactions 
e.commerce 
journey 
business 
indicators
Un método, siete pasos 
Metodología y herramientas 
2 3 4 5 6 7 
Definición 
objetivos 
Definición 
KPIs Parametrización Medición / Listening Análisis Reporting 
Real Time - Dashboards 
Actuar / Optimizar / Mejorar 
1 
Start Point
50
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54 http://www.thinkwithgoogle.com/tools/customer-journey-to-online-purchase.html
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 Peter Drucker: “the best way to predict the 
future was to create it” 
 Creating new things being difficult, the 
next best way is to have access to validated 
and predictive loyalty and emotional 
engagement metrics to help point the way 
57 http://www.forbes.com/sites/robertpassikoff/2013/12/04/brand-and-marketing-trends-for-2014/
 Consumers Expect More: Over the past 5 years consumer 
expectations have increased on average 20%. Brands have 
kept up by only 5%, a big gap between what’s desired and 
what’s delivered. The ability to accurately measure real, 
unarticulated expectations, will provide significant 
advantages. 
 Attention Must Be Paid to Brands: Increased expectations 
come with a greater sense of product and service 
commoditization. You may be known, but you need to be 
known for something meaningful and important to 
consumers. profitability. 
58 http://www.forbes.com/sites/robertpassikoff/2013/12/04/brand-and-marketing-trends-for-2014/
 Category is King: Brands will stop trading away category-specificity for cross-category 
generalities in how they target, strategize, and execute content. To engage smarter, high-expectation 
consumers, brand wills need to be smarter about specific category values they 
can leverage. 
 Brands Will Get Emotional: Values that drive the brand decision process to have become 
more emotionally-driven. In most categories the rational aspects are price-of-entry. 
Successful brands will identify what emotional values exist in their category, and utilize them 
as a foundation for meaningful differentiation. 
 Real Brand “Engagement” Defined: For too long engagement has been associated with 
attention levels. Successful marketers will link “engagement” to how efforts increase how 
well the brand is perceived versus the Category Ideal, and a metric that correlates highly 
with loyalty, sales, and profitability. 
 Targeting Becomes Personal: With consumers craving – and expecting – more, and more 
customized and personalized products, services and experiences, brands that better respond 
to real consumer expectations, will find consumers engaging with brands that are able to 
personalize messaging and outreach. 
59
 Digital Done Right: With digital diversification getting bigger, and with more channels, 
brands need to shift their question from “should I be here?” to “what should I do now that I 
am here?” Success will be linked not to outreach, but brand differentiation and emotional 
engagement. 
 Content is King, Too: Content marketing will become a specialty unto itself. Tools like the 
Digital Platform GPS will optimize placement and help brands distinguish the difference 
between paid, owned, and earned media, more important when it comes to dealing with 
contextual relevance and strategically navigating brands in digital space. 
 Mobile Optimized: In 2011 Brand Keys trends identified that mobile would move 
mainstream. It has. For 2014 brands need to adapt strategies and delivery mechanisms, 
content and flow of communications to match increased consumer multi-tasking and multi-screen 
behaviour. 
 Fewer Tedious Texts: More visually literate consumers will move from text outreach to more 
image-based connections. Visual content will become more important in creating viral 
marketing campaigns, with brands becoming more attentive to image-sharing initiatives and 
platforms. 
60
 Micro Becomes Mainstream: Micro videos will continue to rise in popularity and use. 
Metrics will move away from number of views and toward real brand engagement (see 
Trend #5). Watch for more :6 and :12 videos to accommodate digital delivery platforms and 
increasingly shorter consumer attention spans. 
 Integration Intensification: Brand marketing and digital budgets will fuse as teams work 
jointly and cross-silo. Multi-platform traditional and digital models will require social media 
integration into all marketing efforts, including customer experience, design, sales, and 
product development. 
 Data Deceleration: Data aggregations for traditional and digital will become more integrated 
and streamlined, allowing brands to better separate the “wheat from the chaff.” Big Data will 
actually get smaller and more compact. And more useful. 
 The Funnel Flattens: What used to be a “purchase funnel,” that became a “path-to-purchase,” 
will become an extraordinarily category specific “multi-path-to-purchase.” 
Content and value communication with the right platforms in the right way will become the 
only way to create emotional engagement – and profitability. 
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63
64
65 https://www.youtube.com/watch?v=bkknD64M-NE
66 https://www.youtube.com/watch?v=FEWkI-VxhlY
67 https://www.youtube.com/watch?v=jeLSwPNi26g
68 https://www.youtube.com/watch?v=36pIFG5pku0
69 https://www.youtube.com/watch?v=UfRhltdncrc
70 https://www.youtube.com/watch?v=UfRhltdncrc
71 https://www.youtube.com/watch?v=koYbU4jA6LI
72 https://www.youtube.com/watch?v=PwyQGfOJQz4
• http://www.kaushik.net/avinash/ 
• http://www.businessinsider.com/ 
• http://www.businessinsider.com/ 
• http://blogs.hbr.org/bill-taylor/ 
• http://socialmediatoday.com/ 
• http://mashable.com/ 
• http://www.emarketer.com/Articles 
• http://www.mckinsey.com/ 
• http://adage.com/ 
• http://www.gartner.com/ 
• http://www.forrester.com/home/ 
• http://wwwhatsnew.com/ 
• http://mktfan.com/ 
• http://allfacebook.com/ 
• http://googleblog.blogspot.com.es/ 
• http://www.ted.com/ 73
…any question? 
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Último(20)

Master class at IE Business School: Disruptive innovation in marketing

  • 2. 2
  • 4. 4
  • 5. 5
  • 6. 6
  • 7. 7
  • 8.  The NYT editor noted in particular that simply creating great journalism isn’t enough any more — that the Times needs to do a better job of owning the conversation around that journalism as well: “Publishing, in today’s crowded environment, includes taking responsibility for and assuming ownership of the impact of our quality journalism… that means training all of our journalists in how to use social media to report and amplify their stories. It means our most senior editors must plan and implement a rollout plan for our most important pieces. From the moment a story is published, we should host the conversation about it.” 8
  • 9. 9
  • 10. 10
  • 11. 11
  • 12. Marketing & Communication… up to now In a few months… In a year…? 12
  • 13. 13
  • 14.  Just in time (JIT) is a production strategy that strives to improve a business‘ return on investment by reducing in process inventory and associated carrying costs. To meet JIT objectives, the process relies on signals or Kanban (看板) between different points, which are involved in the process, which tell production when to make the next part. 14
  • 15. 15 Technology Process-based / Value Chain Analytics Creativity (UX, design…) Research Re-think CURIOSITY Think Read
  • 16. 16
  • 17.  You can be disruptive by developing new product or services, but also by re-thinking process.  In marketing and communication disruption is initiated in new process: lean & agile 17
  • 18. 18
  • 19. 19
  • 21. 21
  • 22. 22
  • 24. Jim Highsmith key organizer of the Agile Manifesto expresses it this way: “The future of our Information Age economy belongs to the Agile, those companies who have the capacity to create change, and maybe even a little chaos, for their competitors… in a world of constant change, traditional, rigorous project management and software development methods are insufficient for success.” 24
  • 25.  4 values that make Agility possible: Communication, Working Software, Collaboration and Responding to Change.  12 Principles that support those values: Together they provide specific guidance on ways to achieve the 4 Values. For example regarding Communication we can identify 3 principles: Face to Face communication is encouraged, Business and Developers are expected to work together during a project and Self-Organizing Teams are recommended.  Methods are detailed Lightweight Processes, Theory and Tools to make Agility possible. That means methods embrace the values, follow the principles but achieve them through different, but similar ways. As you see on the diagram Scrum is just one of these Methods to achieve Agility. Kanban is also another method, as is XP, and several others. One example will make this clear, again regarding Communication: XP stresses that people work in Pairs, and that the team shares the same physical space. Kanban however emphasizes the objective of Continuos Flow which implies that all people in a project fully communicate, but it does not mandate how to do it. 25
  • 26. 26
  • 27. 27
  • 28. 28
  • 29. 29
  • 30. 30
  • 31. 31
  • 32. 32
  • 33. 33
  • 35. 35
  • 37. 37
  • 38. 38
  • 40. 40 •Advocacy/Loyalty Marketing •Augmented Reality •Automatic Content Recognition •Campaign Segmentation •Commerce Experiences •Crowdsourcing •Data Management Platforms (Advertising) •Data-Driven Marketing •Digital Marketing Hubs •Digital Offers •Digital Out-of-Home •Dynamic Creative Optimization •Email Marketing •Ensemble Programming •Event-Triggered Marketing •Gamification •Idea Management for Digital Marketing •In-App Advertising •Lead Management •Marketing Service Providers •Media-Embedded Merchandising •Mobile Advertising •Mobile Search •Multichannel Attribution •Multichannel Marketing •Native Advertising •Online Advertising Data Exchanges •Online Product Recommendation Engines •Personal Cloud Entertainment Platforms •Predictive Analytics •Privacy Management Tools •Programmatic Premium Advertising •Real-Time Bidding (Advertising) •Responsive Design •Sentiment Analysis •Social Analytics •Social Commerce •Social Marketing •Social TV •Tag Management •Transactional Ad Units •TV App Platforms •Web Analytics
  • 41. Digital Marketing On the Rise • Programmatic Premium Advertising • Personal Cloud Entertainment Platforms • Multichannel Attribution • Media-Embedded Merchandising • TV App Platforms • Automatic Content Recognition • Data-Driven Marketing • Ensemble Programming • Social TV • Data Management Platforms (Advertising) • Transactional Ad Units At the Peak • Commerce Experiences • Native Advertising • Responsive Design • Tag Management • Digital Marketing Hubs • Privacy Management Tools • Social Marketing • Crowdsourcing • Social Commerce • Social Analytics • Advocacy/Loyalty Marketing • Multichannel Marketing Sliding Into the Trough • Digital Offers • In-App Advertising • Event-Triggered Marketing • Gamification • Real-Time Bidding (Advertising) • Augmented Reality • Online Advertising Data Exchanges • Sentiment Analysis • Dynamic Creative Optimization • Digital Out-of-Home Climbing the Slope • Campaign Segmentation • Online Product Recommendation Engines • Mobile Advertising • Lead Management • Marketing Service Providers • Idea Management for Digital Marketing Entering the Plateau • Email Marketing • Web Analytics • Predictive Analytics • Mobile Search 41
  • 43. On the Rise • Real-Time Marketing • Mobile Analytics • Programmatic Premium Advertising • Multichannel Attribution • Commerce Everywhere • Automatic Content Recognition • Data-Driven Marketing • Social TV • Content Marketing • Data Management Platforms (Advertising) • Neurobusiness At the Peak • Tag Management • Privacy Management Tools • Social Media Metrics • Social Commerce • Social Media Marketing Platforms Entering the Plateau • Cloud Advertising • In-Stream Video Ad Sliding Into the Trough • Digital Offers • In-App Advertising • Over-the-Top Set-Top Boxes • Real-Time Bidding (Advertising) • Social Gaming Ad Networks • Augmented Reality • Internet TV • Neurometric Research • Online Advertising Data Exchanges • Location-Based Advertising/Location-Based Marketing • Addressable TV Advertising • Dynamic Creative Optimization • Digital Out-of-Home Insertion Climbing the Slope • 2D Bar Code Marketing • Dynamic VOD TV Ads • Mobile Advertising • Digital Ad Operations Platforms • Phone Bar Code Reader • Media Engagement Metrics 43
  • 44. 44
  • 45. 45
  • 46. 46 Measuring ROI across the marketing ecosystems of a brand Marketing & Communication iMedia Ads Social Media Ads Landing Microsites Web Pages Mobile apps Smart TV Social Media / blogs QR codes E-commerce Coupons
  • 47. 47 Measure Analysis Deliveries
  • 48. 48 KPI’s and validated conclusions in 6 key areas clickstream content interaction social buzz emotional interactions e.commerce journey business indicators
  • 49. Un método, siete pasos Metodología y herramientas 2 3 4 5 6 7 Definición objetivos Definición KPIs Parametrización Medición / Listening Análisis Reporting Real Time - Dashboards Actuar / Optimizar / Mejorar 1 Start Point
  • 50. 50
  • 51. 51
  • 52. 52
  • 53. 53
  • 55. 55
  • 56. 56
  • 57.  Peter Drucker: “the best way to predict the future was to create it”  Creating new things being difficult, the next best way is to have access to validated and predictive loyalty and emotional engagement metrics to help point the way 57 http://www.forbes.com/sites/robertpassikoff/2013/12/04/brand-and-marketing-trends-for-2014/
  • 58.  Consumers Expect More: Over the past 5 years consumer expectations have increased on average 20%. Brands have kept up by only 5%, a big gap between what’s desired and what’s delivered. The ability to accurately measure real, unarticulated expectations, will provide significant advantages.  Attention Must Be Paid to Brands: Increased expectations come with a greater sense of product and service commoditization. You may be known, but you need to be known for something meaningful and important to consumers. profitability. 58 http://www.forbes.com/sites/robertpassikoff/2013/12/04/brand-and-marketing-trends-for-2014/
  • 59.  Category is King: Brands will stop trading away category-specificity for cross-category generalities in how they target, strategize, and execute content. To engage smarter, high-expectation consumers, brand wills need to be smarter about specific category values they can leverage.  Brands Will Get Emotional: Values that drive the brand decision process to have become more emotionally-driven. In most categories the rational aspects are price-of-entry. Successful brands will identify what emotional values exist in their category, and utilize them as a foundation for meaningful differentiation.  Real Brand “Engagement” Defined: For too long engagement has been associated with attention levels. Successful marketers will link “engagement” to how efforts increase how well the brand is perceived versus the Category Ideal, and a metric that correlates highly with loyalty, sales, and profitability.  Targeting Becomes Personal: With consumers craving – and expecting – more, and more customized and personalized products, services and experiences, brands that better respond to real consumer expectations, will find consumers engaging with brands that are able to personalize messaging and outreach. 59
  • 60.  Digital Done Right: With digital diversification getting bigger, and with more channels, brands need to shift their question from “should I be here?” to “what should I do now that I am here?” Success will be linked not to outreach, but brand differentiation and emotional engagement.  Content is King, Too: Content marketing will become a specialty unto itself. Tools like the Digital Platform GPS will optimize placement and help brands distinguish the difference between paid, owned, and earned media, more important when it comes to dealing with contextual relevance and strategically navigating brands in digital space.  Mobile Optimized: In 2011 Brand Keys trends identified that mobile would move mainstream. It has. For 2014 brands need to adapt strategies and delivery mechanisms, content and flow of communications to match increased consumer multi-tasking and multi-screen behaviour.  Fewer Tedious Texts: More visually literate consumers will move from text outreach to more image-based connections. Visual content will become more important in creating viral marketing campaigns, with brands becoming more attentive to image-sharing initiatives and platforms. 60
  • 61.  Micro Becomes Mainstream: Micro videos will continue to rise in popularity and use. Metrics will move away from number of views and toward real brand engagement (see Trend #5). Watch for more :6 and :12 videos to accommodate digital delivery platforms and increasingly shorter consumer attention spans.  Integration Intensification: Brand marketing and digital budgets will fuse as teams work jointly and cross-silo. Multi-platform traditional and digital models will require social media integration into all marketing efforts, including customer experience, design, sales, and product development.  Data Deceleration: Data aggregations for traditional and digital will become more integrated and streamlined, allowing brands to better separate the “wheat from the chaff.” Big Data will actually get smaller and more compact. And more useful.  The Funnel Flattens: What used to be a “purchase funnel,” that became a “path-to-purchase,” will become an extraordinarily category specific “multi-path-to-purchase.” Content and value communication with the right platforms in the right way will become the only way to create emotional engagement – and profitability. 61
  • 62. 62
  • 63. 63
  • 64. 64
  • 73. • http://www.kaushik.net/avinash/ • http://www.businessinsider.com/ • http://www.businessinsider.com/ • http://blogs.hbr.org/bill-taylor/ • http://socialmediatoday.com/ • http://mashable.com/ • http://www.emarketer.com/Articles • http://www.mckinsey.com/ • http://adage.com/ • http://www.gartner.com/ • http://www.forrester.com/home/ • http://wwwhatsnew.com/ • http://mktfan.com/ • http://allfacebook.com/ • http://googleblog.blogspot.com.es/ • http://www.ted.com/ 73

Hinweis der Redaktion

  1. eliminate all activities that do not add value
  2. http://agilelion.com/agile-kanban-cafe/what-difference-between-agile-kanban-and-scrum-less-5-minutes A set of values that make Agility possible. Four in total: Communication, Working Software, Collaboration and Responding to Change. Principles that support those values. In total they are 12. Together they provide specific guidance on ways to achieve the 4 Values. For example regarding Communication we can identify 3 principles: Face to Face communication is encouraged, Business and Developers are expected to work together during a project and Self-Organizing Teams are recommended. Methods are detailed Lightweight Processes, Theory and Tools to make Agility possible. That means methods embrace the values, follow the principles but achieve them through different, but similar ways. As you see on the diagram Scrum is just one of these Methods to achieve Agility. Kanban is also another method, as is XP, and several others. One example will make this clear, again regarding Communication: XP stresses that people work in Pairs, and that the team shares the same physical space. Kanban however emphasizes the objective of Continuos Flow which implies that all people in a project fully communicate, but it does not mandate how to do it.
  3. http://innovateordie.com.au/2010/05/10/the-secret-to-accelerating-diffusion-of-innovation-the-16-rule-explained/
  4. http://innovateordie.com.au/2010/05/10/the-secret-to-accelerating-diffusion-of-innovation-the-16-rule-explained/
  5. The 2013 Gartner Hype Cycle Special Report evaluates the maturity of over 2,000 technologies and trends in 102 areas. New Hype Cycles this year feature content and social analytics, embedded software and systems, consumer market research, open banking, banking operations innovation, and ICT in Africa.
  6. The 2013 Gartner Hype Cycle Special Report evaluates the maturity of over 2,000 technologies and trends in 102 areas. New Hype Cycles this year feature content and social analytics, embedded software and systems, consumer market research, open banking, banking operations innovation, and ICT in Africa.
  7. eliminate all activities that do not add value
  8. eliminate all activities that do not add value
  9. eliminate all activities that do not add value
  10. 1996, Apple
  11. QUAY Toothpaste 'SMILE' Film
  12. Fixodent, 2014
  13. 70’s, Fixodent
  14. 2014, wells fargo
  15. 1992, wells fargo
  16. 60’s, chemicals bank, now in jp morgan
  17. 2014, jp morgan