Presents an easy-to -understand approach for managing multiple project stakeholders.

1. Managing stakeholder relations Joan Starr, @joan_starr California Digital Library

2. Managing stakeholder relations A stakeholder is… a person, group or authority who is involved in or may be affected by project activities (i.e. has a ‘stake’ in the project).

3. Managing stakeholder relations A stakeholder can… act against the project if his/her needs are not considered.

4. Managing stakeholder relations Low (or late) stakeholder involvement can lead to unpleasant surprises: Last-minute new requirements Political booby traps Foot-dragging during implementation

5. Managing stakeholder relations The solution: Regular communication Structured participation

6. Managing stakeholder relations Step 1: Identify the project’s stakeholders: Internal to your immediate organization Part of your larger community External constituencies

7. Managing stakeholder relations Step 2: Determine the stakeholders from whom you would accept a request (or demand) for change.

8. Managing stakeholder relations Step 2: Determine the stakeholders from whom you would accept a request (or demand) for change. These are your primary stakeholders.

9. Managing stakeholder relations Step 3: Establish a plan for regular communication with the primary stakeholders.

12. Regular conference calls and web presentations;

15. Requirements gathering activities;

16. Steering group to arbitrate scope changes;