10. Sample Spreadsheet Autonomy etalk Users Conference 2008 N/A Yes Yes Yes Yes N/A Asked nature of visit, group, business, special event 9 Greeting N/A No N/A N/A N/A N/A Performed complete na; Number of Rooms 8 Greeting NO Yes Yes Yes Yes No Performed complete na; Number of Adults and Children 7 Greeting Yes Yes Yes Yes Yes Performed complete na; Departure Day and Date 6 Greeting Yes Yes Yes Yes Yes Performed complete na; Length of Stay 5 Greeting Yes Yes Yes Yes Yes Performed complete na; Arrival Day and Date 4 Greeting Yes Yes Yes Yes Yes Inquired about location, offered a choice 3 Greeting Yes Yes Yes Yes Yes Stated associate name, hotel name or Omni Hotel 2 Greeting Yes Yes Yes Yes Yes Professional, clear, and welcoming greeting 1 Greeting 88.71% 84.99% 83.62% 93.15% 84.02% Craig David Mike Stacy Rick Question Detail Q # Perf. Area