1. RECRUITMENT & SELECTION PROCEDURE
OF THE
SAMPATH BANK (PLC)
A Project Report
Prepared By
H.M.N.P. Karunarathna
CCHRM 8SA/06/41
Course: Certificate Course in Human Resource Management
August 2010
INSTITUTE OF PERSONNEL MANAGEMENT SRI LANKA
IPM
www.ipmlk.org

2. Content
Acknowledgement………………………………………………………………3
Executive Summary……………………………………………………………..4
1. IRODUCTION
1.1 Background of the organization …………………………………5-7
1.2 Objective of the organization ……………………………………8
1.3 Services & customers or Market segment………………………..9-16
1.4 Organization Structure……………………………………………17
2. OBJECTIVES OF STUDY…………………………………………………..18
3. REVIEW OF LITERATURE………………………………………………19-33
4. ANALYSIS
4.1 Methodology………………………………………………………34
4.2 Analysis ………………………………………………………….35-42
5. FINDINGS ……………………………………………………………………43
6. RECOMMENDATIONS……………………………………………………..44
Appendix 1…………………………………………………45
Appendix 2…………………..……………………………..46
Appendix 3…………………………………………………47
7. List of References……………………………………………………………...48
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3. Acknowledgement
This page represents how many people have contributed to the final document in
numerous ways. And many have shared their wealthy knowledge with me to complete
my project in successfully.
There are few individuals who have influenced, supported and encouraged me in the
effort whom I think deserve special recognition.
First of all I should be very grateful to thanks Mr. Dillon Gomez who gave me a great
knowledge and encourage me about the Project Report and examination of CCHRM. And
my sincere gratitude goes to Miss. Hansika Thisera who employed of SAMPATH BANK,
sharing her wealthy knowledge of their business & guides me to study into a more
purposeful manner. Also I should very thankful to my uncle, Mr. Keerthithilaka gave me
a lot of advices to complete this project.
Especially I am thankful to all my lechers of IPM who shared wealthy knowledge and
experiences in the field of HRM. And also I should thanks to my parents, my sister and
my brother of giving me a great support and encourage me to complete this project as this
level.
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4. Executive Summary
Recruitment and selection is one of the most important activities in Human Resource
Planning. And the decision of Recruitment and selection will effect to the overall
activities in any company. The implications of recruiting, not fairly can be serious. You
may not get the most suitable person for the job and the cost of recruiting again if you
make the wrong recruitment decisions can be considerable.
This process should start with having a sound Human Resource Planning of the
organization. There through process called demand and supply forecasting, it estimates
the number and type of employees needed to carry out successfully the overall objectives
of the organization.
Recruitment should be focused on seeking and attracting only qualified candidates.
Irrespective of whether the job filled has been in existence or else newly created. Its
requirements must be defined as precisely as possible for recruiting to be effective. It is
difficult to recruit successfully if the jobs to be filled are vaguely defined. For this
purpose job analysis provides information about the nature and requirements for specific
jobs. It is important to understand the relationship between human resource planning, job
analysis, and recruitment and selection process. Here the consideration must be given to
find any prospective employee could be promoting within the organization to take up
those positions. If and external recruitment a job advertisement must put forward to
attract suitable and potential candidates to apply for the job. Applicants must be screened
for the interview purpose and tested to find out his/her knowledge, skills and attitude for
the job. The most potential candidate should be chosen and an offer of employment
made. If that is accepted, the remaining candidates must to be discarded.
A successful recruitment policy also should outline with the new employee being helped
to settle in to the job as soon and smoothly as possible (Induction). He or she must be
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5. regularly appraised to find out the standard of work and performance rate is maintained.
This project is all about that recruitment and selection process.
1. INTRODUCTION
1.1 Background of the Organization
1987 The bank was Originally incorporated as Investment and Credit Bank Limited.
Whilst Mr. N U Jayawardena became the Chairman of the Bank, Mr. Janaka De Silva
was appointed the General Manager. The registered office was at No 55, D R
Wijewardena Mawatha, Colombo 10, Sri Lanka. The Bank was ceremonially opened for
business, supported by High Technology, on 15th May 1987 following the soft opening
on 25th March 1987. Bank became popularly known by the name, Sampath and
accordingly the name of the Bank was changed. By the end of the 1st year, the Bank
employed 94 staff members comprising all executives. A net profit of Rs. 4.863 Mn. was
recorded in 1987. Following are some of the products/innovations that were introduced to
the Industry by the Bank.
• A cheque guarantee card.
• A saving account with checking facilities.
• Extended banking hours till 3.00 p.m. for the first time in the
country.
The first Bank in Sri Lanka to operate a multi-point network of automated teller
machines. The new concept of Personal Banking Unit (PBU) was introduced and units
were opened in the busy areas of the capital. Uni-Banking System was introduced to the
country for the fist time in Sri Lanka. In 1997 The bank's Head Quarters moved to the
new building in the financial district .
In 2003 Sampath Bank became the first in Sri-Lanka to introduce "One day clearing" for
all cheques drawn on any Sampath Bank Brach, collected by any Commercial Bank in the
island & presented through Sri Lanka Automated Clearing House (SLACH). The first
ever Cheque Imaging & Truncating (CIT) site in Sri Lanka was launched by Sampath
Bank in 2004. In 2005 Union Bank of Colombo Ltd become as Associate of Sampath
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6. Bank with another investment of Rs.105 Mn thus increases Sampath Bank’s shareholding
to 24.60%.
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7. Subsidiary Company
Name of the Company
Holding %
Nature of Business
Sampath Centre Ltd
94.20
Renting of Commercial
Property
Sampath Surakum Ltd
100.00
Primary Dealer in
Government Securities
S C Securities (Pvt) Ltd.
51.00
Stock Broking
Sampath Leasing &
Factoring Ltd.
100.00
Leasing & Factoring
Sampath Trade Services
(Hong Kong) Ltd
100.00
Documentary Collection
and Documentary Credit
Sampath Information
Technology Solutions Ltd.
100.00
Developing Software
Solutions and Maintenance
of Hardware
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8. 1.2 Objectives of the organization
Vision
"The Growing Force
in Sri Lankan Financial Services"
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9. 1.3 Services of the Organization
SAMPATH ATM & DEBIT CARDS
TEENS Sampath Bank brings you a
"unique" savings account.
When you deposit your jewellery in a
SET Plus gold depository, we open a
Sampath SET Family Card, the latest value SET Plus account with the value of
addition to the SET card, would allow their your gold, making it accessible to
immediate family members to use you from your SET card.
supplementary cards against the main card
holder’s account.
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10. TERM DEPOSIT ACCOUNT
A Debit card (plastic card with a magnetic
stripe, which could be used at Automated
Teller Machines, which could be used at
(ATMs) and Point Of Sale (POS) terminals
n
t
e
r
e
s
t
w
i An Unbelievable convenience of shaping
up your expenses. Small,portable and so
l handy you can even attach it to your key
l ring.
b
e
p
a
i
d
q
u
a
r
t
e
r
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y Internet Banking Cyber Branch Pay Your Bills
o
r
o
n STUDENT LOAN SCHEME
f
i
n Sampathnet offers you financial services via the Internet Sampath Vishwa is yet another unique product It is a general payment system
a and also offers value added services you do not normally from Sampath Bank. Very simply, it enables you including payment of utility
l enjoy at the banking counters in the most customer friendly to have access to all our banking facilities via bills. This service is offered via
m manner. computer. the Internet & at Sampath Bank
a easyBanking Centres.
t
u All registered and new students To all students who are eligible
To all students who are eligible All registered and new students
r who are eligible to follow to follow the MBA/Msc IT in to follow MBA Programmes at who wish to apply for Master of
i CIMA examinations. the Postgraduate Institute of
University of Manipal Sri Lanka Management in HR offered by
t branch. Management (PIM) affiliated to the Institute of Personal
y Telephone Banking Mobile Cash University of Sri –
the
HousingJayewardenepura.
Loan
Management (IPM).
.
K
a
l The housing loan scheme with value
i additions.
Chose Recruiting Select the
HR It is a facility that allows customers to carry out inquiries Sampath Mobile Cash enables A/C holders to
n
send money instantly to any person having a
All registered
and banking transactions through a
All registered
.
students Welcome New
planning eligible to and new students whotelephoneeligible to and new mobile who10or CDMAto and new students who
All registered
C are Compensation
follow SLIM / MBA are follow the coures in IIT. are eligible phone. the coures in
phone follow
Employee Selection
Retirements programme. RIC.
a
Growth
s
Growth
h