3. Grievance Categories
Violation of the Contract
Violation of Past Practice
Violation of Fair Treatment
Violation of Federal, State or Local Law
Violation of Management Rules and Responsibilities.
4. Grievance – Narrow Scope
Grievances are defined as disputes arising between the
employer and employees or between the Employer and
the Union with respect to the interpretation and
application of the terms of the agreement.
A grievance is defined as any dispute which arises
regarding an interpretation, application, or alleged
violation of any of the provisions of this Agreement. A
grievance may be filed by an Employee covered by this
Agreement, individually or through the Association, or
by the Association.
5. Grievance – Broader Scope
Grievances are defined as disputes arising between
the employer and employees or between the
Employer and the Union with respect to the
interpretation and application of the one or more of
the following: terms of the agreement; past practice;
state, federal or local labor laws; personnel policies.
6. Early Resolution Considerations
Members see results quickly
Justice delayed is justice denied
Building relationship with counterpart
Written Grievance results in posturing and
inflexibility
Issues that could be resolved become costly if not
settled.
Act like an advocate! Think like an arbitrator
7. Saying No to the Potential Grievant
Don’t Put it off
Worked is first to know
Explain the issue fully
Acknowledge worker’s feelings
Explain pitfalls
Offer other ways to help
9. Keep Notes Because
Advocate won’t remember even using active
listening
The records will be used by others later
Allows advocate to compare conflicting accounts of
the situation
Demonstrates advocate is responsible and thorough
Use forms if available and fill in the answers
10. Next Class Topics
Identification of Grievance
Writing Grievances
Precedents
Grievance Negotiation Strategies
Asking Questions
Hazards of doing nothing
