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The Right Time for
     Design
        Jens Meydam
      Zahnärztekasse AG
         @jmeydam

   Trifork GOTO Night Zürich
        20 September 2012
Introduction
Thanks to ...

• Jeff Sutherland
• Jeff Patton
• Marty Cagan
Scrum
Scrum


| ---------------------------------------------- ... ---> goal
Scrum


| ----------> | ----------> | ----------> | ---- ... ---> goal
Scrum

|        demo |        demo |        demo |      ...
| ----------> | ----------> | ----------> | ---- ... ---> goal
Scrum

| plan   demo | plan   demo | plan   demo | plan ...
| ----------> | ----------> | ----------> | ---- ... ---> goal
Where does design fit
           into this?

| plan   demo | plan   demo | plan   demo | plan ...
| ----------> | ----------> | ----------> | ---- ... ---> goal
Where does design fit
      into this?
READY |       READY |       READY |
      v             v             v

      | plan   demo | plan   demo | plan ...
      | ----------> | ----------> | ---- ... ---> goal
      | execution | execution | execution

                    |             |               |
               DONE v        DONE v          DONE v
Where does design fit
     into this?

A) Part of execution → DONE
B) Before execution → READY
Feature “Invoice Status”
Problem to be solved

• Reminders?
• Invoice paid?
• When?
“The problem is the page with details. This is a
    good example. Once cases get a little
 complicated, the flow of events doesn’t make
  sense. The text in the columns ‘status’ and
            ‘action’ is confusing ...”
“... For dental clinics the history must be as
simple as possible. What is more or less OK for
our employees may be incomprehensible to our
                    customers.”
Feature “Payment Data”
Problem to be solved
• Administrative burden for customers:
 • Reconciliation of accounts with
    accounting statements received from us
  • Manual accounting entries
• Initially no clear understanding of problem
  and potential solutions
Conclusion
Where does design fit
     into this?

✘ A) Part of execution → DONE
✔ B) Before execution → READY
Where does design fit
      into this?

READY |       READY |       READY |
      v             v             v

      | plan   demo | plan   demo | plan ...
      | ----------> | ----------> | ---- ... ---> goal
      | execution | execution | execution

                    |             |               |
               DONE v        DONE v          DONE v
Where does design fit
      into this?

READY |       READY |         READY |
      v             v               v

      | plan   demo   | plan   demo   | plan ...
      | ---------->   | ---------->   | ---- ... ---> goal
      | design &      | design &      | design &
      | execution     | execution     | execution

                    |               |                 |
               DONE v          DONE v            DONE v
Where does design fit
         into this?
design ..... design ..... design .....

   READY |       READY |       READY |
         v             v             v

         | plan   demo | plan   demo | plan ...
         | ----------> | ----------> | ---- ... ---> goal
         | execution | execution | execution

                       |             |               |
                  DONE v        DONE v          DONE v
“You’ve got to start
  with the customer
experience and work
  backwards to the
     technology.”
http://www.svpg.com/articles
"[...] user experience design deals with the very difficult
  questions of both usability and value and, in order to
      come up with a product that is both usable and
    valuable, you will need to try ideas out - early and
often. [...] A good user experience designer will want to
 try out dozens of ideas and approaches in a matter of
days, and the thought of waiting even for a two- to four-
week sprint would be debilitating as the frequency is an
               order of magnitude too slow."

            (Marty Cagan, “Inspired”, p. 117)
Thank you!

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Right time-for-design-120918

  • 1. The Right Time for Design Jens Meydam Zahnärztekasse AG @jmeydam Trifork GOTO Night Zürich 20 September 2012
  • 3. Thanks to ... • Jeff Sutherland • Jeff Patton • Marty Cagan
  • 6. Scrum | ----------> | ----------> | ----------> | ---- ... ---> goal
  • 7. Scrum | demo | demo | demo | ... | ----------> | ----------> | ----------> | ---- ... ---> goal
  • 8. Scrum | plan demo | plan demo | plan demo | plan ... | ----------> | ----------> | ----------> | ---- ... ---> goal
  • 9. Where does design fit into this? | plan demo | plan demo | plan demo | plan ... | ----------> | ----------> | ----------> | ---- ... ---> goal
  • 10. Where does design fit into this? READY | READY | READY | v v v | plan demo | plan demo | plan ... | ----------> | ----------> | ---- ... ---> goal | execution | execution | execution | | | DONE v DONE v DONE v
  • 11. Where does design fit into this? A) Part of execution → DONE B) Before execution → READY
  • 13. Problem to be solved • Reminders? • Invoice paid? • When?
  • 14.
  • 15.
  • 16. “The problem is the page with details. This is a good example. Once cases get a little complicated, the flow of events doesn’t make sense. The text in the columns ‘status’ and ‘action’ is confusing ...”
  • 17.
  • 18. “... For dental clinics the history must be as simple as possible. What is more or less OK for our employees may be incomprehensible to our customers.”
  • 20. Problem to be solved • Administrative burden for customers: • Reconciliation of accounts with accounting statements received from us • Manual accounting entries • Initially no clear understanding of problem and potential solutions
  • 21.
  • 22.
  • 23.
  • 24.
  • 26. Where does design fit into this? ✘ A) Part of execution → DONE ✔ B) Before execution → READY
  • 27. Where does design fit into this? READY | READY | READY | v v v | plan demo | plan demo | plan ... | ----------> | ----------> | ---- ... ---> goal | execution | execution | execution | | | DONE v DONE v DONE v
  • 28. Where does design fit into this? READY | READY | READY | v v v | plan demo | plan demo | plan ... | ----------> | ----------> | ---- ... ---> goal | design & | design & | design & | execution | execution | execution | | | DONE v DONE v DONE v
  • 29. Where does design fit into this? design ..... design ..... design ..... READY | READY | READY | v v v | plan demo | plan demo | plan ... | ----------> | ----------> | ---- ... ---> goal | execution | execution | execution | | | DONE v DONE v DONE v
  • 30. “You’ve got to start with the customer experience and work backwards to the technology.”
  • 32. "[...] user experience design deals with the very difficult questions of both usability and value and, in order to come up with a product that is both usable and valuable, you will need to try ideas out - early and often. [...] A good user experience designer will want to try out dozens of ideas and approaches in a matter of days, and the thought of waiting even for a two- to four- week sprint would be debilitating as the frequency is an order of magnitude too slow." (Marty Cagan, “Inspired”, p. 117)