Results from AIIM State of Distributed Capture industry survey

1. Distributed Capture:
Moving Capture Closer
to Document Creation
Sponsored by:

2. Figure 1:
How many employees are in your organization?
N=456
24%
How many employees are there in your
51%
organization?
25%
1-100
Source: AIIM
101-1,000
www.aiim.org
>1,000

3. Figure 2:
Major vertical industries in survey (%) N=456
Manufacturing 6
Federal govt 6
Insurance 7
Consultants 8
Service companies 8
Banking and finance 14
Source: AIIM
www.aiim.org
State and local govt 17

4. Figure 3:
What is your role in the organization? N=456
9%
14%
9%
23%
21%
24%
Line of Business Executive
RM DM
Source: AIIM
IT Other
www.aiim.org

5. Figure 4:
What is your org’s experience with scanning and capture? N=456
14%
23%
14%
49%
Source: AIIM
www.aiim.org
CENTRALIZED only DISTRIBUTED only
BOTH Centralized and Distributed Neither

6. Figure 5:
What is your org’s estimate for the average volume of
documents scanned PER MONTH? N=456
14%
33%
8%
5%
11%
17%
12%
Source: AIIM
www.aiim.org
< 5,000 5,001-25,000 25,001-75,000
75,001-125,000 125,001-200,000 200,001-500,000
> 500,000

7. Figure 6: Please describe the current state of Distributed
Scanning and Capture within your organization. N=442
19%
25%
19%
38%
Have not yet begun
Have not begun, but will in next 6 months
Source: AIIM
www.aiim.org
Departmental strategy
Enterprise strategy

8. Name the TOP TWO Benefits or Potential Benefits of Distributed Capture Percentage
(N=456)
Eliminate or reduce shipping costs (no longer need to ship documents back and 20%
forth between offices)
Reduce software implementation and administrative costs (a distributed solution 9%
eliminates the need for “fat client” installation and maintenance
Reduce equipment costs (less reliance on high-end production scanners in every 9%
location)
Scan in one location and index in another (optimize labor cost differentials across 15%
regions)
Improved efficiency (get access to information immediately; eliminate “mail float”) 59%
Automate processes (improve processes by eliminating paper at point of origin) 45%
Information security (document is captured at its origin and securely stored 27%
electronically)
Risk management (transform paper information to electronic information that can be 16%
managed through disaster recovery procedures)
Source: AIIM
www.aiim.org

9. Figure 7:
Do you use Distributed Scanning and Capture in this process?
(of those using Distributed Scanning and capture somewhere in
their organization) N=249
Product Management 23
Sales and Marketing 23
Human Resources 38
Finance and Administration 59
Source: AIIM
www.aiim.org

10. Figure 8:
Do you use Distributed Scanning and Capture in this process? (of
those who are using Distributed Scanning and Capture in Finance
and Administration, the % using in each process) N=148
Billing and shipping 25
Document routing/approval 42
Surveys 5
Expense reports 32
Help desk 6
Captial expend requests 6
Budgeting 11
Purchase requisiitons 25
Forecasting 4
Invoice processing 54
Sarbanes-Oxley 7
Source: AIIM
www.aiim.org
Compliance 20

11. Figure 9:
Do you use Distributed Scanning and Capture in this process?
(of those who are using Distributed Scanning and Capture in
Human Resources, the % using in each process) N=90
Policy compliance
37
(i.e., ethics, code of conduct)
Time sheets 28
New hire processes 51
Travel requests 22
Leave requests 27
Performance reviews 35
Source: AIIM
www.aiim.org
Personnel actions 49

12. Figure 10:
Do you use Distributed Scanning and Capture in this process? (of
those who are using Distributed Scanning and Capture in Sales
and Marketing, the % using in each process) N=55
Custom quote requests 33
Customer care 38
Order processing 58
Proposal generation 42
Lead management 27
New account setup 44
Source: AIIM
www.aiim.org

13. Figure 11:
Do you use Distributed Scanning and Capture in this process?
(of those who are using Distributed Scanning and Capture in
Product Management, the % using in each process) N=53
Defect reporting 27
New product ideas 31
Product enhancement
55
requests
New product introduction 39
Source: AIIM
www.aiim.org

14. Figure 12:
How important are each of the following devices to your Distributed
Scanning and Capture operations? (N=249)
Fax machines 14 22 26 37
MFDs 37 23 19 21
Low volume prod scanners 14 27 26 33
Departmental scanners 37 31 13 19
Desktop scanners 28 19 25 28
Source: AIIM
Very important Important
www.aiim.org
Somewhat important Not in use

15. Figure 13: How would you compare the ROI of your
Distributed Scanning and Capture implementations
with other technology investments? N=323
19%
38%
41%
Much better Better
Source: AIIM
www.aiim.org
About the same Worse
Much worse

16. Figure 14: How would you expect a SERVICE delivering a
complete Distributed Scanning and Capture solution to be
priced? N=311
33%
48%
6%
13%
On a cost per scan basis
Source: AIIM
Based on a charge per seat monthly fee
www.aiim.org
Based on a charge per device monthly fee
Based on an enterprise license monthly fee

17. Figure 15: How would your interest in purchasing Distributed Scanning
and Capture as a service change if it were bundled with
PRODUCTION-LEVEL POST-SCAN IMAGE PROCESSING? N=315
4%4% 6%
33%
53%
Source: AIIM
www.aiim.org
Much more interested More interested
No change in level of interest Less interested
Much less interested

18. Figure 16: How would your interest in purchasing Distributed Scanning
and Capture as a service change if it were bundled with a CONTENT
MANAGEMENT SOLUTION? N=315
7%
15%
6%
34%
38%
Source: AIIM
www.aiim.org
Much more interested More interested
No change in level of interest Less interested
Much less interested