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OnContact CRM
   Customer
  Relationship
  Management
RB-ERP CRM
  Features
Today’s
          Technology


• .NET Platform

• On-premise or hosted CRM

• Industry leading relational databases
 MS SQL Server

• Bi-directional   integration with
Outlook

• Back office integration with web
  services, database views, API, etc.
Complete
 Solution
                    Account Management




Sales Opportunity                        Marketing

                       CRM Analytics




                    Customer Service
CRM 7
                                        Is Flexible


• Customize application with Toolkit

• Create unlimited fields or screens

• Add or modify fields

• Add or modify tree controls,
  toolbars, tabs, query frames,
  buttons, rich text controls,
  list boxes

• Upgrades compatible with future
  versions

• Add workflow to create events that
  trigger wizards, screens, workflow,
  prompts, etc..
Ease
                                         of
                                         Use
                  Quickly view company profile data.


                                                       Work inside the
                                                       existing tab or in
                                                       a new tab.



Use the tab
view to quickly
access activity
                                                       Track unlimited
data, account
                                                       contacts and their
information,
                                                       contact
opportunities,
                                                       information.
incidents,
sales orders
and more.
CRM 7 Management Dashboard
                      The customizable
                      dashboard is a
                      powerful feature of
                      CRM 7.

                      It is easy to create,
                      view and configure
                      any number of
                      graphs on the
                      screen plus it is very
                      easy to work with
                      and customize to
                      your needs.
CRM 7 Sales Dashboard

                        Each dashboard is
                        customizable and
                        displays up-to-date
                        account information,
                        allowing you to
                        easily navigate to
                        any area of the
                        system with only
                        one click.
CRM 7 Search and Navigation
                         The search and
                         navigation
                         features of CRM 7
                         provide a fast way
                         to search on any
                         type of data.
CRM 7 Hover views
                    Tooltips contain
                    summary data that
                    is displayed when
                    the mouse cursor
                    hovers over a
                    certain type of data,
                    for example a
                    Contact name.

                    Tooltips provide
                    quick access to
                    commonly viewed
                    data, eliminating
                    the need to open
                    the record to obtain
                    this summary
                    information.
CRM 7 Company Screen
                       From the company
                       screen, you get an
                       overview of
                       company data and
                       contacts.

                       This tab-
                       generated system
                       allows you to work
                       inside the existing
                       tab or in a new
                       tab. No more
                       opening and
                       closing records.

                       View a complete
                       history of all
                       interactions with a
                       given customer or
                       prospect.
CRM 7 Activity View
                      The activity view
                      provides a
                      reference point
                      with a complete
                      biography of all
                      the interactions
                      that have taken
                      place, as well as
                      what you need to
                      do to sustain and
                      build upon the
                      relationship in the
                      future.
CRM 7 Attachments
                    Attachments,
                    quotes,
                    contracts and
                    more can be
                    stored in the
                    attachment tab.
CRM 7 List Management
                        Predefined
                        queries return
                        groups of records
                        with matching
                        criteria such as a
                        To Do list. There
                        is also a query for
                        Favorites which
                        are records that
                        are accessed
                        often by a user.
CRM 7 Company Financials
                           Store account,
                           credit and
                           payment
                           information all in
                           one place that is
                           accessible from
                           the company
                           screen.
CRM 7 Company Profile
                        Store important
                        company
                        information
                        altogether in one
                        area so that it
                        can be easily
                        accessed.
CRM 7 Contact Screen
                       The Oncontact
                       CRM 7 sales
                       module helps you
                       increase selling
                       time and
                       customer
                       satisfaction.

                       Users have a
                       complete 360-
                       degree view of
                       the customer’s
                       organization.
CRM 7 Opportunity View
                         Track and
                         forecast your
                         Opportunities
                         from the main
                         screen to quickly
                         grasp your
                         position in the
                         sales cycle.
CRM 7 Opportunity Screen
                           Opportunity
                           management
                           allows you to
                           coordinate sales
                           forecasting,
                           relationship
                           building and sales
                           methodologies.

                           Use CRM 7 to
                           track your
                           opportunities to
                           promote team
                           selling and
                           workflow.
CRM 7 Support View
                     Record incident
                     to create a
                     complete service
                     history. View a
                     complete history
                     of all your
                     customers’ open
                     and closed
                     issues.
CRM 7 Support Screen
                       All support
                       information
                       including case
                       number, open
                       and closed dates
                       and status are
                       stored here.

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OnContact CRM Software Overview

  • 1. OnContact CRM Customer Relationship Management
  • 2. RB-ERP CRM Features
  • 3. Today’s Technology • .NET Platform • On-premise or hosted CRM • Industry leading relational databases MS SQL Server • Bi-directional integration with Outlook • Back office integration with web services, database views, API, etc.
  • 4. Complete Solution Account Management Sales Opportunity Marketing CRM Analytics Customer Service
  • 5. CRM 7 Is Flexible • Customize application with Toolkit • Create unlimited fields or screens • Add or modify fields • Add or modify tree controls, toolbars, tabs, query frames, buttons, rich text controls, list boxes • Upgrades compatible with future versions • Add workflow to create events that trigger wizards, screens, workflow, prompts, etc..
  • 6. Ease of Use Quickly view company profile data. Work inside the existing tab or in a new tab. Use the tab view to quickly access activity Track unlimited data, account contacts and their information, contact opportunities, information. incidents, sales orders and more.
  • 7. CRM 7 Management Dashboard The customizable dashboard is a powerful feature of CRM 7. It is easy to create, view and configure any number of graphs on the screen plus it is very easy to work with and customize to your needs.
  • 8. CRM 7 Sales Dashboard Each dashboard is customizable and displays up-to-date account information, allowing you to easily navigate to any area of the system with only one click.
  • 9. CRM 7 Search and Navigation The search and navigation features of CRM 7 provide a fast way to search on any type of data.
  • 10. CRM 7 Hover views Tooltips contain summary data that is displayed when the mouse cursor hovers over a certain type of data, for example a Contact name. Tooltips provide quick access to commonly viewed data, eliminating the need to open the record to obtain this summary information.
  • 11. CRM 7 Company Screen From the company screen, you get an overview of company data and contacts. This tab- generated system allows you to work inside the existing tab or in a new tab. No more opening and closing records. View a complete history of all interactions with a given customer or prospect.
  • 12. CRM 7 Activity View The activity view provides a reference point with a complete biography of all the interactions that have taken place, as well as what you need to do to sustain and build upon the relationship in the future.
  • 13. CRM 7 Attachments Attachments, quotes, contracts and more can be stored in the attachment tab.
  • 14. CRM 7 List Management Predefined queries return groups of records with matching criteria such as a To Do list. There is also a query for Favorites which are records that are accessed often by a user.
  • 15. CRM 7 Company Financials Store account, credit and payment information all in one place that is accessible from the company screen.
  • 16. CRM 7 Company Profile Store important company information altogether in one area so that it can be easily accessed.
  • 17. CRM 7 Contact Screen The Oncontact CRM 7 sales module helps you increase selling time and customer satisfaction. Users have a complete 360- degree view of the customer’s organization.
  • 18. CRM 7 Opportunity View Track and forecast your Opportunities from the main screen to quickly grasp your position in the sales cycle.
  • 19. CRM 7 Opportunity Screen Opportunity management allows you to coordinate sales forecasting, relationship building and sales methodologies. Use CRM 7 to track your opportunities to promote team selling and workflow.
  • 20. CRM 7 Support View Record incident to create a complete service history. View a complete history of all your customers’ open and closed issues.
  • 21. CRM 7 Support Screen All support information including case number, open and closed dates and status are stored here.