2. Company Profile
Does being one of the
largest best?
We don’t think size has anything to do with it. In
mean being the
blend of complimentary services that
allows us to truly perform the requests of
fact, we believe being the best has to do with our clients.
one thing. Customer satisfaction. We attribute We understand that service failures can
our success to this. Building the strongest cus- mean much more than just a disruption to
the flow of business. That’s why we are
tomer loyalty in the industry by building trust continually capitalizing on opportunities
and confidence in our capabilities. for innovation by researching and develop-
ing new applications for advanced commu-
P
roCourier provides same-day document and nication. Mobile data, electronic invoicing and proprietary
small package delivery services via ground and air software that includes interactive Internet and secured digital
transportation to 500 of the largest and most web environments, are all features we are creating to provide
respected Financial, Law, Accounting and Real our clients with the seamless relay of real-time information.
Estate firms in Southern California. Our business Information that empowers our clients with the tools they
is based on personal service at the local level. Providing not need to conduct their business with confidence.
only the most timely, responsive and cost-effective services We like to think of our services as an investment in our
available but also the facilities, communications systems and client’s infrastructure. Conducting ourselves professionally
personnel needed achieve precise results 24 hours a day, 365 and with the same high standards, we aim to be the represen-
days a year. tative extension of each and every one of our client’s busi-
ProCourier is a highly diversified outsourcing solutions nesses. Adapting to their needs. Exceeding their expecta-
provider representing a unique combination of service capa- tions. It is this professionalism and responsiveness that has
bilities that include special messenger, scheduled delivery, air earned us our reputation. At ProCourier, we believe being
courier and attorney services including court research and fil- the best in our industry means ensuring our clients success. It
ing services, service of process, and investigation. It is this means, doing what we do best.
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3. V I TA L S TAT I S T I C S
Year Founded
1991
Type of Business
California Corporation
Principals
Robert Faulkner & Terry Tomich
Office Locations
Los Angeles, Orange County, San Diego County
Employees Company Wide
500
Industry Ranking
2
Licensed
L.A. City Business License #294415-92
MTR #80600
L.A. Co. Process Servers #3015
Insurance Coverage
$5,000,000 General Liability Coverage
$1,000,000 Errors and Omissions
# 382-99 Unit 0000459-01/01/00 Workers Compensation Policy
$1,000,000 per Occurance
Bonds
Process Servers, Photocopiers and Messengers
Banking References
Bank of America Grand Avenue/Los Angeles Office Comerica Bank /Long Beach Office
Trade References
CAPPS California Association of Photocopiers and Process Servers
NAPPS National Association of Professional Process Servers
CDA California Delivery Association
MCAA Messenger Courier Association of the Americas
Client References
US Bank. Comerica Bank. Washington Mutual. City National Bank.
KPMG Peat Marwick. Deloitte & Touche. Ernst & Young. Consolidated Reprographics.
Ist American Title. Southland Title. Commerce Escrow. Chicago Title.
Sheppard, Mullin, Richter & Hampton. Sedgewick, Detert, Moran & Arnold.
Bonne, Bridges, Mueller, O'Keefe & Nichols. Danning Gill, Chapman, Bird & Gray.
Federal I.D. Number
95-4305481
L O S A N G E L E S
1706 S o u t h F i g u e r o a S t r e e t , L o s A n g e l e s , C A 9 0 0 1 5
T E L : ( 2 1 3 ) 4 8 1 - 8 1 0 0 FA X : ( 2 1 3 ) 4 8 1 - 8 2 9 9
O R A N G E C O U N T Y S A N D I E G O C O U N T Y
17921 Sky Park Circle, Ste C, IRVINE 92614 9484 Chesapeake Dr. Ste #803, San Diego, CA 92123
T E L : ( 9 4 9 ) 2 5 1 - 1 7 7 7 FA X : ( 9 4 9 ) 9 5 5 - 2 3 5 7 TEL: (858) 874-0710 FAX: (858) 874-0705
O N - L I N E @ h t t p : / / w w w. p r o c o u r i e r. c o m T O L L F R E E : ( a l l o f f i c e s ) ( 8 0 0 ) 8 3 4 - 7 5 7 9

4. Customer Service
we want youto
relax
And to focus on your business. On servicing
your clients. To forget about the details. About
ProCourier’s Customer Service department
was created to do exactly this. To ensure
peace of mind by providing comprehensive
everything being completed on time. Precisely client account management from Customer
the way you wanted it. Exactly the way you Service Representatives to Sales Account
Managers and On-site Facilities Managers.
would do it. With the same professionalism. Whether we are providing hands on quality
And courtesy. The way your client expects it. control from within a client location or real
time status updates over the phone, our
A
t ProCourier, we believe “creating a customer” dedicated staff is fully trained and equipped to respond to
to be our single most important objective. even the most complex situations.
Building trust and confidence in our capabili- ProCourier’s client support program is maintained to system-
ties and establishing customer loyalty. Our atically and strategically enhance the overall quality of our
business depends on it. Our success and con- services. Greater efficiency and productivity are developed
tinued growth depends on it. Our customer’s depend on it. through client education, by communicating relevant infor-
We understand that customer service doesn’t end when we mation accurately. We are focussed on providing the most
complete a job. That the customer support we provide before customer-friendly experience possible. Simple and hassle-
and after, is equally as important. We believe in building a free. Immediate and accurate.
relationship that extends beyond what is to be expected of us, We understand this to be the key to our success. By helping
to include exceptional customer support. It means being pro- our clients to focus on their business, we are more able to
active. Anticipating our clients needs and resolving issues focus on ours. By listening to their needs, we are better able
before they happen. It means finding new ways to improve to adapt and meet their demands. An ongoing process, we are
our level of service, from managing accounts to providing working to build relationships that last.
timely and accurate information. .
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5. Customer Support Program
Customer Service Representatives
ProCourier employs over 15 senior customer service representative on average, company wide. Each under-
goes thorough screening and computer systems training to ensure accurate customer order entry. Each repre-
sentative is knowledgeable of all company policies and procedure and service protocols to ensure timely and
precise answers to customer inquiries. ProCourier’s customer service representatives are monitored with
Merlin Telemarketing Software developed to maintain efficiency and to limit order entry sequences to 60 sec-
onds or less. Our customer service back-up plan also ensures limited response and “holding” periods per call.
Account Management
ProCourier designates account managers to monitor and maintain client invoice and billing inquiries, each famil-
iar with the special requirements and custom features specific to each account. Invoice and past job inquiries
are available and can be reproduced on hard copy, diskette or through facsimile.
Account Executives
ProCourier’s sales force is equipped to provide in-depth account management that includes executive sales,
meeting with decision makers to analyze and create workable and cost effective solutions that promote the best
possible service available. Company information and service descriptions are further enhanced through on-site
demonstrations and through comprehensive promotional materials that include corporate capabilities brochures
and future on-line tutorials. Account representatives manage and monitor client accounts on a daily basis to
ensure consistent and reliable service is maintained.
On-Site Facilities Management
ProCourier provides designated on-site managers to facilitate customer service support and service continuity
from within a client location. Each is equipped with an on-line computer terminal to process and monitor cus-
tomer order requests in real time. Each is uniformed and trained to manage ProCourier field personnel and to
conduct his or herself in the professional manner dictated by the client’s policies and procedures.
L O S A N G E L E S
1706 S o u t h F i g u e r o a S t r e e t , L o s A n g e l e s , C A 9 0 0 1 5
T E L : ( 2 1 3 ) 4 8 1 - 8 1 0 0 FA X : ( 2 1 3 ) 4 8 1 - 8 2 9 9
O R A N G E C O U N T Y S A N D I E G O C O U N T Y
17921 Sky Park Circle, S. te C, Irvine, CA 92614 9484 Chesapeake Dr. Ste #803, San Diego, CA 92123
TEL: (949) 251-1777 FA X : ( 9 4 9 ) 9 5 5 - 2 3 5 7 TEL: (858) 874-0710 FAX: (858) 874-0705
ON-LINE @ h t t p : / / w w w. p r o c o u r i e r. c o m T O L L F R E E ( a l l o f f i c e s ) : ( 8 0 0 ) 8 3 4 - 7 5 7 9

6. Attorney Services
behave
we’ve shown
attorneys
In court that is. Court rules. Court procedures.
how to
crasies better than attorneys themselves.
Our in depth knowledge of the legal
Case management. Trial procedure. Jury proce- process is what distinguishes ProLegal.
dure. How to conserve judicial economy. Exhibit Leveraging our industry-to-industry knowl-
rules and guidelines. What a docket sheet is. edge, we are able to expedite even the most
complex and demanding requests entrusted
Where to find court records. Courtroom guidelines. to us. ProLegal is an attorney service that
How not to aggravate the judge. delivers workable solutions. By offering a
comprehensive and cost-effective approach
A
t ProLegal, we realize the ability of a law to total outsourcing, it is designed to enhance the capabilities
firm to manage a case effectively, its ability to of the full-service, multi-location law firm.
maneuver and execute legal strategies, is ProLegal specializes in on-demand and scheduled court fil-
directly related to the capabilities of its attor- ing, State and Federal court research and document retrieval,
ney service. Simply failing to perform the service of process and investigation and after-hour air courier
most rudimentary task, such as filing a document on time, can services. As a wholly owned subsidiary of ProCourier,
have serious repercussions for a law firm and its business. ProLegal is supported by its staff of over 200 operatives in the
Each case, each client, a law firm’s very reputation, all rest on field. Which means we are able to provide seamless pick up
the liability that is incurred by an attorney service and every and delivery to all courts and locations throughout Southern
service request outsourced to it. California. And through strategic alliances with state and
That’s why we have taken every precaution to ensure a law national associations, we are able to execute these services
firm’s ability to represent it’s client successfully. Like attract- anywhere in the United States.
ing and employing seasoned legal professionals such as ProLegal is this unique synthesis of legal industry knowledge
Federal Court Clerks. People that teach attorney’s court pro- and delivery excellence. A proven combination that surpass-
cedures. People that know the courts and courtroom idiosyn- es an attorneys expectations.
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7. Court Filing and Research Services
our office
Wouldn’t it be nice if we had a desk and direct phone
lines so that we could communicate with clients
directly. And a lap top computer connected on-line
est level of service. Research requests that
are recovered and delivered sooner. More
documents that are filed successfully. And
with on-line laptop communication and
to receive orders in real time. Wouldn’t it be conven- direct telephone lines installed at the court,
communication with our clients becomes
ient if we could e-mail and fax directly and knew instantaneous. Allowing us to correct doc-
every clerk in the court by their first names? We do. uments immediately. Ensuring that each
document is scrutinized and meets the
L
os Angeles Superior Court receives more filed requirements of the court. Advancing fees when necessary.
documents each day than any other court in the Making simple or complex changes that only trained and
world. Volumes representing millions of dollars experienced court managers will notice. Special handling that
in legal fees and civil actions seeking billions in is standard operating procedure with each and every docu-
compensatory damages. Thousands of docu- ment that passes through our hands.
ments filed or rejected. Thousands of files pulled from The depth and knowledge of the ProLegal staff extends
records. Many lost and misplaced in a system that is well, beyond the courts to include its officers and its staff of over
less than perfect. 75 dedicated personnel. Each one trained and accomplished
At ProLegal, we understand the necessity for quality control and abreast of the rules and procedures of the many Southern
in an environment that is chaotic. That’s why we maintain a California court systems. Each one comprising a system that
full-time presence in the courts utilizing court managers with is both efficient and exact. A system that is evolving and
over ten years court experience. Managers that know the always improving in an ongoing attempt to remain singularly
courts and all of its quirks as well as any clerk, who “know recognized as a professional and distinctly personal service
the ropes” and can “pull the right strings” to expedite any provider.
manner of request. It’s how we are able to maintain the high-
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8. Service of Process
masters of
disguise
Serving an evasive witness can be a difficult and required to be licensed and bonded with the
State of California. We ensure legally valid
dangerous job. It requires an unique breed of and timely services with strict attention to
individual. Stealth-like. Creative. A student of special instructions. Our process servers
human behavior. A master of disguise. One who are fully-trained internally and through
association seminars to handle any type of
is willing to take risks. Basically, not your every- processing serving assignment; even the
day, run-of-the mill employee. most complex assignments that involve
long term “stake-outs” and multiple serves
W
e can tell you stories. About serving within a single corporate entity.
papers on the unsuspecting. About the ProLegal’s staff is equipped with comprehensive databases
unique expressions on their faces when and software to perform skip-tracing and asset searches on
they are handed papers and how we’ve individuals and corporations, providing cross-referenced
survived their reactions. Like the time we searches of individuals evading service or corporations with
served an evasive witness who was hiding in the lavatory stall unknown addresses. And with exclusive alliances through
at a fast food restaurant. Or the movie star who thought that NAPPS (National Association of Photocopiers and Process
we only wanted his autograph. And another who thought we Servers) and CAPPS (California Association of Photocopiers
were his parking valet. We’ve been abused. Cursed at. and Process Servers) we are able to perform these services
Chased by attack dogs. And roughed up by seemingly harm- anywhere in the United States. ProLegal’s process servers are
less old women. But somehow, someway, we have managed the only employees in our company who are not required to
to serve them all. In fact, we go to great lengths to complete wear a uniform and identification badge. With all that we
service. expect of them, we thought it was only fair. After all, they
ProLegal employs a comprehensive staff of process servers need every advantage they can get.
throughout its Southern California offices, each of which is
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9. Special and Scheduled Delivery
3million
we pickup and deliver over
packages year a
And log enough miles to travel to the moon and ProCourier dispatches over 250 uniformed
back several times. Over 250 drivers making field operatives daily from Los Angeles
and Orange County office locations, each
over 6,000 stops. From San Francisco to San equipped with state-of-the-art, two-way
Diego. Boxes and bank deposits. Inter-office communication technology, each trained to
represent our clients professionally. This
pouches and packages. Documents and some- comprehensive network of offices and per-
times even furniture. What’s a few more stops? sonnel, combined with exclusive strategic
industry alliances, enables us to perform
O
ver 500 of Southern California’s leading deliveries within an hour or over several hundred miles with
Financial, Legal, Accounting and Real-Estate greater ease and efficiency. Increasing our overall coverage,
Institutions entrust ProCourier with some of we are now more able than ever to respond to on-demand
their most valuable assets every day. Bank requests, guaranteeing pick-up and deliveries with greater
deposits, legal documents, client-sensitive precision and accuracy.
materials, personal and confidential papers, computer hard- Our couriers have remained employed with us for over four
ware and proprietary information are just a sampling of the years on average. Unique in an industry wrought with turn
many varied items we transport through scheduled route and over, this allows us to selectively dedicate experienced staff
special on-demand delivery. It is our ability to perform con- that have become intimately familiar with the special needs of
sistent and secured delivery that has enabled ProCourier to each of our clients. Familiar faces that our clients appreciate.
become the second largest messenger/courier company in just Secure and safe management our client’s assets.
seven years. By providing our clients with one of the highest At ProCourier, we believe that our business was built on each
delivery success rates in the industry, we have earned our rep- and every delivery we’ve made. One “on-time” delivery at a
utation as one of the most trusted and reliable delivery serv- time. Time and time again. For more information, see reverse side.
ices available today.
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10. Air Courier Services
missed
6:30pm. It slipped your mind. The meetings. The
deadlines. The paperwork. And then it happens.
You remember. Originals in New York by 9am! No
FedEx?
ations, we are able to guarantee desk-to-
desk delivery without deadline restrictions
common to independent air package and
cargo companies. Whether we are picking
faxing! No e-mail! No FedEx! The kind of situation up documents at 2pm or 2am, ProCourier
partners with all major airline flight sched-
your doctor warned you against. The kind of situ- ules to ensure the most expedited delivery
ation ambitious co-workers dream of. available, sometimes delivering packages
hours before traditional scheduled services.
I
t’s hard enough keeping an eye on your business with- And by coordinating airport arrival times with local courier
out having to adhere to restricting deadlines. affiliates, we can ensure the same immediate, secure hand
Deadlines that don’t revolve around your schedule. delivery. We provide that recipient verification is communi-
Inflexibility that forces you to rush, to make mistakes, cated automatically, as soon as a package is delivered and
to risk compromising your business. signed for. Which means our clients spend less time tracking
At ProCourier, we realize that operating a successful business packages, spending less time on the phone navigating through
in a global economy means functioning in every time zone. It menus and listening to recordings.
means starting a new day when most are closing their doors. ProCourier’s air courier department is open 24 hours a day,
Responding to clients at all hours, with confidence. That’s 365 days a year and equipped to handle any size and variety
why we provide “Same-Day” and “Next Flight Out”, “desk- of package and freight from envelopes to client inter-office
to-desk” air courier services. Air courier that revolves around pouches. Our non-consolidation policy ensures that air couri-
your schedule. er packages receive the same special handling we attribute to
ProCourier provides document and small package delivery every delivery we make and that the same dedicated staff
throughout California and the United States. Through exclu- ensure its safe arrival. No deadlines. No restrictions. Just
sive contracts with major airline carriers and industry associ- solutions.
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